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bitdefender firewall blocks all ethernet activity


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#1 westwoodside

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Posted 11 January 2014 - 04:47 AM

Hi

I have a serious problem with all internet acivity blocked and the ethernet adapter not showing in task manager.

 

When booting up a brief message appears to say ad-aware firewall is not turned on.

I had been using ad-aware 10 but uninstalled it. 

Network adapters in Device manager shows:

   sis 900 based pci fast ethernet adapter

   sis 900 based pci fast ethernet adapter bitdefender firewall ndis firewall miniport

   wan miniport bitdefender firewall ndis filter miniport

 

I have disabled the two bitdefender items.

 

At present I have the machine in a working state when I switched off the firewall via internet security.

I've made a restore point which means I can (for the time being) get to an ethernet working point.

What seems to happen is that there is a sudden change and the firewalls become active again.

 

If I remove the bitdefender items using device remover 0.9 the sis 900 adapter shows as 'working correctly' but there is no ethernet access.  Trying to use 'repair' fails.

 

What do you suggest please?

 

G

 

 



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#2 hamluis

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Posted 11 January 2014 - 11:20 AM

Well...it's possible that you only have 1 problem...the fact that the adapter doesn't appear in Device Manager has nothing to do with the firewall. 

Ad-aware firewall...is not the same as the bitdefender firewall.  Two different products/developers.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 13 January 2014 - 05:35 PM.


#3 westwoodside

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Posted 13 January 2014 - 03:31 PM

Hi Louis

Thanks for your reply.

 

Here are the results:

Speccy URL: http://speccy.piriform.com/results/LANXACD4LjQc2EpeQlRb3yw

I noticed that the program list includes programs I thought were uninstalled and do not show in the programs installed list

Ad-Aware

AVG PC Tuneup

 

 

If I plug in my USB wireless dongle (to get round the disabled network adapter) then this results in the bitdefender adapters being installed.

I then have to do a system restore to get the ethernet back.

I have no idea where Bit Defender comes from.

 

Many thanks,

 

G

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Tony (administrator) on 13-01-2014 at 19:58:19
Running from "C:\Documents and Settings\Tony\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/09/2014 11:32:52 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2844285, P2 1033, P3 1618, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (01/09/2014 11:32:37 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2789643, P2 1033, P3 1618, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (01/09/2014 10:07:38 AM) (Source: Application Error) (User: )
Description: Faulting application mbamgui.exe, version 1.70.0.0, faulting module mbamgui.exe, version 1.70.0.0, fault address 0x0003b525.
Processing media-specific event for [mbamgui.exe!ws!]

Error: (01/09/2014 09:47:46 AM) (Source: Application Error) (User: )
Description: Faulting application mbamgui.exe, version 1.70.0.0, faulting module mbamgui.exe, version 1.70.0.0, fault address 0x0003b525.
Processing media-specific event for [mbamgui.exe!ws!]

Error: (01/09/2014 09:46:16 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10106)

Error: (01/09/2014 09:34:29 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10106)

Error: (01/09/2014 09:24:41 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10106)

Error: (01/09/2014 08:52:32 AM) (Source: MsiInstaller) (User: TONYSPC)
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync.  The Windows Installer cannot continue.

Error: (01/09/2014 08:51:59 AM) (Source: MsiInstaller) (User: TONYSPC)
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync.  The Windows Installer cannot continue.

Error: (01/09/2014 08:46:12 AM) (Source: MsiInstaller) (User: TONYSPC)
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync.  The Windows Installer cannot continue.


System errors:
=============
Error: (01/11/2014 10:09:27 AM) (Source: Service Control Manager) (User: )
Description: The Automatic Updates service hung on starting.

Error: (01/11/2014 10:08:57 AM) (Source: Service Control Manager) (User: )
Description: The Universal Plug and Play Device Host service hung on starting.

Error: (01/11/2014 10:07:35 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.

Error: (01/11/2014 09:24:01 AM) (Source: NetDDE) (User: )
Description: Listen failed: 23: The ncb_lana_num member did not specify a valid network number.

Error: (01/11/2014 09:12:54 AM) (Source: Service Control Manager) (User: )
Description: The Routing and Remote Access service terminated with service-specific error 2 (0x2).

Error: (01/11/2014 09:12:52 AM) (Source: RemoteAccess) (User: )
Description: Unable to load C:\WINXP\System32\iprtrmgr.dll.

Error: (01/11/2014 09:01:37 AM) (Source: Service Control Manager) (User: )
Description: The Routing and Remote Access service terminated with service-specific error 2 (0x2).

Error: (01/11/2014 09:01:35 AM) (Source: RemoteAccess) (User: )
Description: Unable to load C:\WINXP\System32\iprtrmgr.dll.

Error: (01/11/2014 08:55:08 AM) (Source: Service Control Manager) (User: )
Description: The Routing and Remote Access service terminated with service-specific error 2 (0x2).

Error: (01/11/2014 08:55:06 AM) (Source: RemoteAccess) (User: )
Description: Unable to load C:\WINXP\System32\iprtrmgr.dll.


Microsoft Office Sessions:
=========================
Error: (01/09/2014 11:32:52 AM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb284428510331618msif9.0.40215.0installx86xp0

Error: (01/09/2014 11:32:37 AM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb278964310331618msif9.0.40215.0installx86xp0

Error: (01/09/2014 10:07:38 AM) (Source: Application Error)(User: )
Description: mbamgui.exe1.70.0.0mbamgui.exe1.70.0.00003b525

Error: (01/09/2014 09:47:46 AM) (Source: Application Error)(User: )
Description: mbamgui.exe1.70.0.0mbamgui.exe1.70.0.00003b525

Error: (01/09/2014 09:46:16 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10106)

Error: (01/09/2014 09:34:29 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10106)

Error: (01/09/2014 09:24:41 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10106)

Error: (01/09/2014 08:52:32 AM) (Source: MsiInstaller)(User: TONYSPC)
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (01/09/2014 08:51:59 AM) (Source: MsiInstaller)(User: TONYSPC)
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (01/09/2014 08:46:12 AM) (Source: MsiInstaller)(User: TONYSPC)
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

AdAwareInstaller (Version: 11.0.4555.0)
AdAwareUpdater (Version: 11.0.4555.0)
Adobe AIR (Version: 3.7.0.2090)
Adobe AIR Free Download Packages
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
Adobe Reader Free Download Packages
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Amazon Kindle
AntimalwareEngine (Version: 2.6.0.0)
AntispamEngine (Version: 2.2.3.0)
AVG PC TuneUp 2014 (en-US) (Version: 14.0.1001.205)
Clip Art Collection (Version: 1.0.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Device Remover (Version: 0.9)
Digital Camera Driver
EPSON Attach To Email (Version: 1.01.0000)
EPSON Printer Software
EPSON Scan
ESDX4800_4200 User's Guide
File Type Assistant (Version: 2013.4.8.0)
FirewallEngine (Version: 1.6.0.0)
Google Chrome (Version: 31.0.1650.63)
Google Earth (Version: 7.1.2.2041)
Google Earth Free Download Packages
Google Update Helper (Version: 1.3.22.3)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office XP Professional (Version: 10.0.6626.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works 4.0
Microsoft XML Parser (Version: 8.70.1104.04)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Display Driver
OnlineThreatsEngine (Version: 2.2.2.0)
Outlook Backup 3.0   (Version:  )
PHOTOfunSTUDIO -viewer- (Version: 1.40.000)
Rapport (Version: 3.5.1304.15)
RealDownloader (Version: 1.2.0)
Revo Uninstaller 1.95 (Version: 1.95)
Seagate Dashboard 2.0 (Version: 2.2.29.0)
Serif PanoramaPlus X4 (Version: 4.0.3.010)
Serif PhotoPlus X4 (Version: 14.0.2.013)
SILKYPIX Developer Studio 2.1 SE (Version: 2.1.0.2)
SiS Audio Driver
Trusteer Endpoint Protection (Version: 3.5.1304.15)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Video Player
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB982632) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VectorVest U.K. (Version: 1.1.7)
Video Player Packages
VLC media player 2.0.8 (Version: 2.0.8)
VLC media player Free Download Packages
WebFilteringEngine (Version: 2.2.1.0)
WebFldrs XP (Version: 9.50.7523)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
ZyDAS IEEE 802.11g Wireless LAN - USB

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 3071.48 MB
Available physical RAM: 2552.45 MB
Total Pagefile: 3683.54 MB
Available Pagefile: 3315.92 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.48 MB

========================= Partitions: =====================================

1 Drive c: (New Xp Disk) (Fixed) (Total:74.5 GB) (Free:34.01 GB) NTFS
3 Drive e: (DRV2_W98) (Fixed) (Total:37.25 GB) (Free:21.71 GB) FAT32
4 Drive f: (DRV2_XP) (Fixed) (Total:90.72 GB) (Free:29.74 GB) FAT32
5 Drive g: (ELLIEBAND) (Removable) (Total:0.98 GB) (Free:0.29 GB) FAT

========================= Users: ========================================

User accounts for \\TONYSPC

Administrator            Guest                    HelpAssistant            
SUPPORT_388945a0         Tony                     


**** End of log ****
 


Edited by westwoodside, 13 January 2014 - 03:35 PM.


#4 hamluis

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Posted 13 January 2014 - 05:34 PM

<<If I plug in my USB wireless dongle (to get round the disabled network adapter) then this results in the bitdefender adapters being installed.  I then have to do a system restore to get the ethernet back/>>

 

Bit Defender is not installed by anything dealing with networking...it's just a program installed like every other program, by someone, at some time.  Proper removal of it and various other programs...often calls for using an uninstaller designed to completely remove it.

 

I suggest that you use a tool like Revo Uninstaller...to try to remove all AVG, Bit Defender, Adj-Aware programs...after that is done, then install Microsoft Security Essentials and use the Windows firewall.  Of course, update MSE and then run a complete system scan.

 

Here is how to use Revo Uninstaller:

1) First we download it from here: Revo Uninstaller Free Version. You can skip this Step if you already have it installed. However, you may need to update it. If you have it installed already, and you need to update it, go ahead and open it up and click the AutoUpdate Icon next to Help. The use of this program makes registry changes based upon what you select for removal from the Registry. Before running Revo Uninstaller please run ERUNT before proceeding to back up your registry in case you make a mistake.

2) Select the Program to remove from the list of programs and click the Uninstall button:

revo_list_of_programs.png


 

3) After selecting the program you want to remove, and confirming you want to uninstall the program, then you will want to select the Advanced Option:

methods_of_removal.png

 

4) Click Next. This will start the uninstaller for the application you picked. When the uninstaller is done, and it proves to be successful, and a reboot is required, then select NO and continue the below steps.

5) Follow the prompts during the uninstallation of the application. Once it closes you will be at this window:

continue_uninstallation_of_application.p

 

6) Click Next again. Once the window is done scanning for files and other things that did not get removed, you will be presented with this window:

registry_settings_left_behind.png

.

You will want to select only the bolded items, then click on Delete. If any entries-usually the last thing listed and not in bold-have a + sign click on the + until you see more bolded items. Once done, click Next.

If it asks you to delete other files, then do so, but pay attention to the warnings.
 

Louis


Edited by hamluis, 13 January 2014 - 06:03 PM.


#5 westwoodside

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Posted 15 January 2014 - 03:12 PM

Hi Louis

 

Thanks for your help

 

I installed revo - but it does not show ad-aware or bit defender apps installed - I notice that ad-aware is in the minibox listing.

Searching the registry I can find some bit defender entries - which seem to suggest they are part of ad-aware.

Here is one such example cut and pasted from regedit

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf]
"Type"=dword:00000001
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"Tag"=dword:0000000f
"ImagePath"=hex(2):5c,00,3f,00,3f,00,5c,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,\
  67,00,72,00,61,00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,61,\
  00,76,00,61,00,73,00,6f,00,66,00,74,00,5c,00,41,00,64,00,2d,00,41,00,77,00,\
  61,00,72,00,65,00,20,00,41,00,6e,00,74,00,69,00,76,00,69,00,72,00,75,00,73,\
  00,5c,00,46,00,69,00,72,00,65,00,77,00,61,00,6c,00,6c,00,20,00,45,00,6e,00,\
  67,00,69,00,6e,00,65,00,5c,00,31,00,2e,00,36,00,2e,00,30,00,2e,00,30,00,5c,\
  00,44,00,72,00,69,00,76,00,65,00,72,00,73,00,5c,00,62,00,64,00,66,00,6e,00,\
  64,00,69,00,73,00,66,00,2e,00,73,00,79,00,73,00,00,00
"DisplayName"="BitDefender Firewall NDIS Filter Service"
"Group"="NDIS"
"logfile"="C:\\Program Files\\Lavasoft\\Ad-Aware Antivirus\\Firewall Engine\\1.6.0.0\\Drivers\\bdfirewall.txt"
"AutorunsDisabled"=dword:00000003

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf\Parameters]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf\Parameters\Adapters]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf\Parameters\Adapters\NdisWanIp]
"UpperBindings"="\\Device\\{BDBDC309-5603-4A70-955E-45B9AD154752}"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf\Parameters\Adapters\{CE634A42-DCAF-4374-B002-CCC6188ACC3B}]
"UpperBindings"="\\Device\\{8B64F6FD-8035-4FE2-A5D7-8185ED390642}"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf\Parameters\Adapters\{F880AF49-CEE1-4E93-8488-EC69E1FD9B54}]
"UpperBindings"="\\Device\\{5B3AE31B-72BE-4EAF-960A-A3AEB359D8EB}"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Bdfndisf\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
  00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
  00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
  05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
  20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
  00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
  00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

 

The only adaware folder in program files is one called 'definitions'

There are some bit defender related entries are in services - all are disabled

 

What are your suggestions please?

 

Westwoodside



#6 hamluis

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Posted 15 January 2014 - 03:54 PM

<<I installed revo - but it does not show ad-aware...>>

 

That would seem impossible...since both your MiniToolBox data and the Speccy data reflect Ad-Aware AV and firewall as installed and running...take a look.

 

Did you bother to even look in Windows Add/Remove Programs?  Windows Security Center?

 

You are the one who insisted that it's the "bitdefender firewall", see your topic title...there's no evidence of such in the Speccy data

 

I have no clue what's going on here.

 

I suggest that you leave the registry alone.

 

Louis



#7 westwoodside

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Posted 16 January 2014 - 02:32 AM

Hi Louis

 

I will leave the registry well alone!

 

I have used some screen prints to show what is happening but a message says I cant use images.

How can I paste these in please?

 

 

 

I used the normal windows programs uninstaller to uninstall the adaware.

If I remember, near the end of the uninstall it said it could not find a log file.

 

It does not now show in the normal instaled programs list.  Yet, as you say, it does in minitoolbox.

The program must be running in some way hence the messages and the adapter problem.

 

Revo also does not see the program.

 

At startup I get the following message that Ad-ware firewall is turned off.

 

 

Plugging in the wireless adapter to get round the firewall problem acts as a temporary solution.

If I enable the firewall straight away I get the following:

 

I think that this is a problem with adaware 10 since I found many reported problems for example:

 

http://www.lavasoftsupport.com/index.php?/topic/32389-cant-uninstall-adaware-antivirus/

 

None of the adaware remove tools worked.

 

I value your continued help since the PC is unusable without internet and a reinstall will be a major job which I don't fell confident about.

 

 

Westwoodside



#8 hamluis

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Posted 16 January 2014 - 09:44 AM

OK...let's take another snapshot using Speccy, right now...and we'll try to figure something out :).

 

Louis



#9 westwoodside

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Posted 16 January 2014 - 03:15 PM

Hi Louis

 

I've run speccy a second time.

 

the URL is http://speccy.piriform.com/results/gVEmYVOOzjorAE3qmhSAqHS

 

When I said the wireless adapter gets round the firewall problem I mean that it only works if the firewall is 'off'.

Enabling the 'windows' firewall activates the bitdefender firewall and wan miniport entries in the network section of device manager and all internet access is lost.

 

Many thanks

 

 

Westwoodside



#10 hamluis

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Posted 17 January 2014 - 11:35 AM

Disable the Windows firewall, I do not want it part of the equation.

 

Go Here and download the first itme listed  AVG Remover 2014, 32-bit.  Run it, per directions.  Ensure that all AVG apps/toolbars are removed, including AVG PC Tuneup.

 

Then...reinstall Ad-Aware 11...update it, run a scan.

 

Disconnect the wireless connection, use only the ethernet connection.  It's not part of the equation.

 

Run the chkdsk /r command (Start/Run...type chkdsk /r, hit Enter.  Type Y in new screen, hit Enter.  Reboot the system, let the command execute, the system will boot into Windows when complete.)

 

Uninstall Ad-Aware 11, using Add/Remove Programs.

 

Engage the Windows firewall, download and install Microsoft Security Essentials, http://windows.microsoft.com/en-us/windows/security-essentials-download .

 

Tell us how your ethernet connectivity is.

 

Louis



#11 westwoodside

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Posted 21 January 2014 - 04:01 AM

Hi Louis

 

I've been offline after uninstalling Adaware 11 - it disabled the ethernet adapter again and system restore failed to recover it.

 

The good news is I believe I have now found the solution to the problem.

 

Here is the link to Lavasoft's forum.  It is a problem which screws up the ethernet adapter and when Adaware is uninstalled.

It is specific to Adaware 11 and affects XP, Vista and Windows 7.

 

The link is:

http://www.lavasoftsupport.com/index.php?/topic/33662-solution-when-internet-connection-is-lost-after-uninstallation-of-ad-aware-110/

 

This is a zip file.  After extracting, it gets back the ethernet and removes all references to bitdefender.

Important: I couldn't down load it until I realised you must be a registered member of the forum to access the files.

 

chkdsk found and fixed 2 cluster errors.

 

AVG PC tuneup 2014 is still shows up in the minitoolbox list but not in the windows program uninstall list.

I think I'm going to have to live with this - the AVG removal tools state no files of are present.

 

The important thing is you've achieved getting me back on line.

 

Many thanks, especially for your patience.

 

Westwoodside


Edited by westwoodside, 21 January 2014 - 04:44 AM.


#12 hamluis

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Posted 21 January 2014 - 10:48 AM

:thumbup2: , happy computing :).

 

Louis






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