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New build - update - good progress


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#1 Bill_in_Texas

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Posted 10 January 2014 - 12:30 PM

I'm not sure this is where this thread should go so if not please move to where the staff feels it is appropriate.  Here is a thread I started the end of November on the build.  Basic specs:  CPU AMD FX6300, Gigabite Mobo, 1 T Seagate HD, 16 GB RAM, enForce 650 Ti graphics, double dvd-rw, card reader new 500 GB Seagate HD for fresh Win 7 install

 

http://www.bleepingcomputer.com/forums/t/514794/a-new-build-and-wanting-to-dual-boot/

 

I've had considerable problems with the machine since then.

 

http://www.bleepingcomputer.com/forums/t/515247/continually-freezing-machine/

http://www.bleepingcomputer.com/forums/t/517148/blue-screen-hoping-for-help/

http://www.bleepingcomputer.com/forums/t/519122/black-screen-with-cursor-after-restore/

 

I replaced everything in the machine with the exception of the cpu and the psu.  Sound card, RAM and a few days ago the motherboard.  I re-stalled Win 7 SP1 and had several freezes in the beginning. The Win 7 installation didn't leave the file structure the same as it did the first time I installed it.  There is not boot folder under C: but it boots fine but more on this below.   As updates have been made the freezes began to stop.  I didn't load any software on the machine for a couple of days with the exception of mobo utilities and Chrome.  Things seemed to smooth out and the freezes stopped and continue to not plaque the machine. During this process I reconnected two external hard drives I have but got a message to disconnect them until something was accomplished and probably should have made note of what is said but didn't.

 

I have now installed MS Office, Outlook, and a residential design program that I use.  Between all of these installs I create a new restore point then run for awhile to see if any freezes are going to occur. Yesterday is when I installed the design software.  After installing the design software I decided to reconnect one of the externals deciding I would reconnect one at a time and see what transpired.  Sometime after reconnecting the ext hd I had to restart, probably after an update and when it tried to reboot I had a screen come up and I required me to press a key to get the boot sequence to continue.  Suspecting the ext hd interfering I decide to continue to see what happened.  I ended up having the machine freeze yesterday afternoon.  Before restarting the machine I disconnected the ext hd and it booted properly.  So I have a definite conflict with this drive and I assume with Win 7. This drive showed a status of good with good temperature in Speccy.   I have had no freezing since disconnecting the ext hd.  

 

I will install additional software today and run until late tomorrow and attempt to connect the second ext hd and see what happens.  With each software install I am creating a new restore point so I can return if freezing starts after an installation. I believe this has been software and hardware conflicting with each other but of course can't prove one way or another.  I put a different RAM in because I wanted to buy locally so I didn't have to wait but I have the original graphics card in and the same model mobo though I switched out a replacement.  

 

I furnish this update hoping it may help someone having the same type issues.  I now need to figure out why the ext hd is conflicting.



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#2 Bill_in_Texas

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Posted 27 January 2014 - 10:19 AM

An update.  After re-installing the OS and going through this procedure, the freezing started again.  I have changed out every pc. of hardware on this machine except the processor.  That is currently in the works.  I have had 3 motherboards in this machine and changed out memory, power supply, graphics card and hard drives.  I will see if the processor change helps.  If not, no way I'll be convinced there isn't a conflict with Win 7 and newer hardware.  Thoughts?



#3 jonuk76

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Posted 27 January 2014 - 11:04 AM

I doubt it's a conflict between Windows 7 and current hardware.  Windows 7 is a current operating system - whether MS likes it or not, nearly all of their business customers and many of their personal ones still opt for Windows 7.  All major component manufacturers provide drivers and support for Windows 7.

 

Have you installed all the appropriate drivers for the motherboard?  Is the device manager showing everything OK or are there any devices with exclamation marks next to them, or any "unknown devices" detected?

 

I like to torture test any PC I build before I consider it "stable".  I use the torture test in Prime95 which loads up the processor 100% and leave it running for a good few hours, preferably 24.  Any processor instability will likely show up fairly quickly with this tool as it will detect any math errors the processor makes while calculating extremely large prime numbers...  Combine with some software to monitor processor core temperatures, motherboard temperatures and system voltages while it's running.  Obviously if the processor temperature starts soaring when given high loads, that would be worth looking at, as would voltage instability.  Motherboard manufacturers normally include monitoring software (e.g. Gigabyte Easy Tune).  You can download CoreTemp to monitor processor core temperatures.

 

Also while browsing one of your previous threads I noted you have AMD Catalyst video drivers installed while you are using an Nvidia video card.  As your FX cpu does not have any integrated graphics, and you aren't using an AMD video card, I can't see why those drivers need to be installed.


Edited by jonuk76, 27 January 2014 - 12:09 PM.

7sbvuf-6.png


#4 Bill_in_Texas

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Posted 27 January 2014 - 02:56 PM

Jonuk thanks for you response.   I just got my machine back from spending two weeks at a guy with many years experience working on these things and he was beyond frustration with it.  I and he both have run many tests on it.  You probably saw some of what has been done since you looked at some of my other threads.  I will make note of the links to tools you have posted.  

 

Where did you see the AMD Catalyst video drivers located and how would I go about removing them if I don't need them?   I would create a restore point prior to deleting them just in case.  



#5 jonuk76

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Posted 27 January 2014 - 06:05 PM

Jonuk thanks for you response.   I just got my machine back from spending two weeks at a guy with many years experience working on these things and he was beyond frustration with it.  I and he both have run many tests on it.  You probably saw some of what has been done since you looked at some of my other threads.  I will make note of the links to tools you have posted.  

 

Where did you see the AMD Catalyst video drivers located and how would I go about removing them if I don't need them?   I would create a restore point prior to deleting them just in case.  

 

It was in this post from last November.  If you scroll down to Installed Programs, you see various entries related to AMD Catalyst drivers:

 

AMD APP SDK Runtime (Version: 10.0.938.2)

AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Fuel (Version: 2012.0806.1213.19931)
Catalyst Control Center (Version: 2012.0806.1213.19931)
Catalyst Control Center InstallProxy (Version: 2012.0806.1213.19931)
Catalyst Control Center Localization All (Version: 2012.0806.1213.19931)
CCC Help Chinese Standard (Version: 2012.0806.1212.19931)
CCC Help Chinese Traditional (Version: 2012.0806.1212.19931)
CCC Help Czech (Version: 2012.0806.1212.19931)
CCC Help Danish (Version: 2012.0806.1212.19931)
CCC Help Dutch (Version: 2012.0806.1212.19931)
CCC Help English (Version: 2012.0806.1212.19931)
CCC Help Finnish (Version: 2012.0806.1212.19931)
CCC Help French (Version: 2012.0806.1212.19931)
CCC Help German (Version: 2012.0806.1212.19931)
CCC Help Greek (Version: 2012.0806.1212.19931)
CCC Help Hungarian (Version: 2012.0806.1212.19931)
CCC Help Italian (Version: 2012.0806.1212.19931)
CCC Help Japanese (Version: 2012.0806.1212.19931)
CCC Help Korean (Version: 2012.0806.1212.19931)
CCC Help Norwegian (Version: 2012.0806.1212.19931)
CCC Help Polish (Version: 2012.0806.1212.19931)
CCC Help Portuguese (Version: 2012.0806.1212.19931)
CCC Help Russian (Version: 2012.0806.1212.19931)
CCC Help Spanish (Version: 2012.0806.1212.19931)
CCC Help Swedish (Version: 2012.0806.1212.19931)
CCC Help Thai (Version: 2012.0806.1212.19931)
CCC Help Turkish (Version: 2012.0806.1212.19931)
ccc-utility64 (Version: 2012.0806.1213.19931)

 

While you have an AMD processor and chipset, I'm not sure any or all of those drivers above need to be on it.  The AMD Fuel service appears to be crashing on your system as well, back when the logs were done in November (and a quick Google search finds many instances of it crashing also).  You can remove them through add/remove programs.  You would need the AMD chipset driver though.  Latest versions of all motherboard drivers, including the chipset driver, are here: http://uk.gigabyte.com/products/product-page.aspx?pid=4717#dl


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#6 Bill_in_Texas

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Posted 27 January 2014 - 07:55 PM

Thanks for the additional information.  I will have to run this again once I replace the processor since things have changed since this initial setup.   I am curious if you are seeing the AMD fuel service crash somewhere else in all of that information.  

 

I know the mobo drivers are up to date at this point.

 

I do appreciate your input and help on this.



#7 jonuk76

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Posted 27 January 2014 - 08:52 PM

Yes under system errors in the event log output:

 

System errors:
=============
Error: (11/25/2013 04:23:54 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:21:48 AM on ?11/?25/?2013 was unexpected.
 
Error: (11/24/2013 10:00:16 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (11/24/2013 09:18:40 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:04:14 PM on ?11/?24/?2013 was unexpected.
 
Error: (11/24/2013 09:03:32 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).
 
Error: (11/24/2013 09:01:47 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (11/24/2013 08:59:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:53:15 PM on ?11/?24/?2013 was unexpected.
 
Error: (11/24/2013 08:53:18 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053
 
Error: (11/24/2013 08:53:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Error: (11/24/2013 08:53:17 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service failed to start due to the following error: 
%%1290
 
Error: (11/24/2013 08:53:17 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).
 
It's not necessarily an indication of that being the culprit for the system instability.  The fact it's crashed twice in a short time-scale suggests that the program is unstable at the least though.

7sbvuf-6.png


#8 PanickyD

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Posted 27 January 2014 - 10:20 PM

The Win 7 installation didn't leave the file structure the same as it did the first time I installed it.
 
I didn't load any software on the machine for a couple of days with the exception of mobo utilities and Chrome.

 

Regarding line # 1: Do a clean install, formatting the C drive first, not just a re-install over the old install.

 

Regarding line # 2: After a clean install, load drivers first (no utilities or other software), then all Windows updates, then stress test with Prime 95, as jonuk76 recommended.

 

With the amount of different hardware that has been tried in this box, I highly doubt that hardware is the problem. Certainly seems software related.

 

Is this an official Win7 install disc, or at least has it been used successfully in the past?? (not accusing, just asking...)

 

And again, like jonuk76 said, do not install Catalyst Control Center components, only the mobo's AMD chipset drivers


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#9 Bill_in_Texas

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Posted 28 January 2014 - 07:41 AM

jonuk76 is it possible that the Fuel Service crashed/stopped due to the maching freezing?

 

PanickyD thanks for responding.  Unfortunately what you're suggesting with the clean install has been done 3 times already and twice with new hard drives.  The last two times was without loading anything but updates and drivers.  The gentleman that had it for two weeks did this the cleanest which was the last clean install.  I'm not sure what stress test he used but it was still running when I went to pick up the machine.  My copy of Win 7, SP 1 was purchased from newegg, new in the package for this new build and installed initially on Nov 22.  The data in the other thread is from the initial install and no longer valid. The replacement processor is due in tomorrow.  I will see how things go after installing it run the  tests again.  

 

Seems I recall seeing the Catalyst Control listed in the programs list, would that be correct?

 

I appreciate both you and jonuk76 giving input on this thread and hope I can get more from you if or when needed.  



#10 Bill_in_Texas

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Posted 29 January 2014 - 05:33 PM

The new processor arrived today and is in.  I'm almost afraid to say anything but so far, so good.  I see how it goes for a day or two.



#11 Bill_in_Texas

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Posted 30 January 2014 - 12:06 PM

If either of you guys are still following I'd like to report that everything is still running smoothly.  I let the machine run overnight due to transferring videos from a dying external HD to another and it performed without any problems.  Before it would have froze before 9 or 10 PM.  I restarted a little while ago and it continues to perform well.  The only conclusion I can come to is that the processor was bad.  



#12 jonuk76

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Posted 30 January 2014 - 02:35 PM

Congrats :)  Sounds like it must have been the processor.  That's pretty bad luck as processor faults are quite rare, I believe. Like I said, I'd give it some sort of stress testing before giving it the all clear.


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#13 Bill_in_Texas

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Posted 30 January 2014 - 04:00 PM

Thanks jonuk, that is my understanding about processor faults as well.  This is probably why it was the last thing I tried changing.   I do intend to do some stress testing but for the moment everything is still good.  Thanks again.



#14 Bill_in_Texas

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Posted 31 January 2014 - 07:20 AM

Still no problems at this point.  I will attempt a backup soon.  



#15 PanickyD

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Posted 31 January 2014 - 11:35 PM

Good to hear Bill!

 

Processor failures are super rare, but I suppose they can fail just like any other component.

 

Stress it up and good luck. Let us know.


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