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Windows must now restart because the DCOM server process terminated unexpectedly


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#1 darkstar128

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Posted 09 January 2014 - 01:16 PM

I believe I have an infected computer. I have run malware bytes and malware bytes antirootkit to no avail.

 

I saw another post here http://www.bleepingcomputer.com/forums/t/519518/windows-must-now-restart-because-the-dcom-server-process-terminated-unexpectedly/ and tried some of the logging tools, I'll post rkills logs to start out with because that seemed to be the only one to report any kind of issue.

 

 

 

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/09/2014 10:45:29 AM in x86 mode.
Windows Version: Windows 7 Professional 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * C:\Windows\System32\rpcss.dll : 376,320 : 07/13/2009 06:16 PM : f2e8f3e59d3a11c3030a859aa4a0ca2e [NoSig]
 +-> C:\Windows\SoftwareDistribution\Download\18e2c83e42cc8f0cc17b5dbfaf982690\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_6bd245e79c221747\rpcss.dll : 376,832 : 11/20/2010 05:21 AM : 7660f01d3b38aca1747e397d21d790af [Pos Repl]
 +-> C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.16385_none_69a1321f9f3393ad\rpcss.dll : 376,320 : 07/13/2009 06:16 PM : b82cd39e336973359d7c9bf911e8e84f [Pos Repl]
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 01/09/2014 10:46:51 AM
Execution time: 0 hours(s), 1 minute(s), and 22 seconds(s)
 
 
Thanks in advance!
 
*Edit 
 

Also, Malware bytes is continuously blocking an outgoing request

 

2014/01/09 07:31:01 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 58128, Process: svchost.exe)
2014/01/09 07:39:12 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 58893, Process: svchost.exe)
2014/01/09 07:47:13 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 59225, Process: svchost.exe)
2014/01/09 07:57:38 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 59893, Process: svchost.exe)
2014/01/09 08:05:41 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 60435, Process: svchost.exe)
2014/01/09 08:13:51 -0700 TERI-PC7 bmullican IP-BLOCK 78.140.143.6 (Type: outgoing, Port: 61478, Process: svchost.exe)
2014/01/09 08:22:51 -0700 TERI-PC7 (null) MESSAGE Starting protection
2014/01/09 08:22:51 -0700 TERI-PC7 (null) MESSAGE Protection started successfully
2014/01/09 08:22:51 -0700 TERI-PC7 (null) MESSAGE Starting IP protection
2014/01/09 08:22:52 -0700 TERI-PC7 (null) MESSAGE IP Protection started successfully
2014/01/09 08:31:52 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 50280, Process: svchost.exe)
2014/01/09 08:37:37 -0700 TERI-PC7 (null) MESSAGE Starting protection
2014/01/09 08:37:37 -0700 TERI-PC7 (null) MESSAGE Protection started successfully
2014/01/09 08:37:37 -0700 TERI-PC7 (null) MESSAGE Starting IP protection
2014/01/09 08:37:39 -0700 TERI-PC7 (null) MESSAGE IP Protection started successfully
2014/01/09 08:46:19 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 50497, Process: svchost.exe)
2014/01/09 09:03:12 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 52820, Process: svchost.exe)
2014/01/09 09:10:57 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 53023, Process: svchost.exe)
2014/01/09 09:19:55 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 53532, Process: svchost.exe)
2014/01/09 10:42:25 -0700 TERI-PC7 (null) MESSAGE Starting protection
2014/01/09 10:42:25 -0700 TERI-PC7 (null) MESSAGE Protection started successfully
2014/01/09 10:42:25 -0700 TERI-PC7 (null) MESSAGE Starting IP protection
2014/01/09 10:42:26 -0700 TERI-PC7 (null) MESSAGE IP Protection started successfully
2014/01/09 10:44:41 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 49419, Process: svchost.exe)
2014/01/09 11:01:36 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 63958, Process: svchost.exe)
2014/01/09 11:01:44 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 64015, Process: svchost.exe)
2014/01/09 11:09:22 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 64642, Process: svchost.exe)
2014/01/09 11:17:17 -0700 TERI-PC7 bmullican IP-BLOCK 66.45.56.109 (Type: outgoing, Port: 65295, Process: svchost.exe)
 

 


Edited by darkstar128, 09 January 2014 - 01:19 PM.


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#2 xXToffeeXx

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Posted 09 January 2014 - 01:17 PM

Hi,

You got hit with the newest infection. One of your system files (rpcss.dll) has been patched.
You'll need more advanced tools to replace that file.
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 darkstar128

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Posted 09 January 2014 - 01:29 PM

Wow that was a fast reply. Thanks! I'll follow the instructions and follow up.



#4 darkstar128

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Posted 09 January 2014 - 01:47 PM

Posted here: http://www.bleepingcomputer.com/forums/t/520239/windows-must-now-restart-because-the-dcom-server-process-terminated-unexpectedly/

 

 

Thank you.



#5 Animal

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Posted 09 January 2014 - 02:09 PM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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