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Need confirmation that I need to replace the HD


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#1 pennywaltz

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Posted 09 January 2014 - 01:14 PM

So my mom's laptop had been acting up (see: http://www.bleepingcomputer.com/forums/t/520028/windows-error-recovery-screen/). Basically Windows  boot into error recovery and start up repair just shows a black screen formore than 12 hours. I had trouble getting pass the language screen for installing windows and the way to fix that was to delete the partition using ubuntu.

 

Thinking about this more I suspect it could be due to a HD failure. The laptop is about 3-4 years old, but the use is minimal. 

 

I ran the extended test using the WD data lifeguard diagnostics and got the following log

 

 

 

Test Option: EXTENDED TEST Model Number: WDC WD3200BPVT-00ZEST0 Unit Serial Number: WD-WX91A61H6983 Firmware Number: 01.01A01 Capacity: 320.07 GB SMART Status: PASS Test Result: FAIL Test Error Code: 08-Error was detected while repairing bad sectors. Test Time: 12:09:58, January 09, 2014

 

From reading up on the error on this forum, I noticed it was recommended to rerun the test using GSmartControl

 

When I open GSmart Control this is the output for the drive

 

Output prior running GSsmartcontrol

 
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Scorpio Blue Serial ATA (Adv. Format)
Device Model:     WDC WD3200BPVT-00ZEST0
Serial Number:    WD-WX91A61H6983
LU WWN Device Id: 5 0014ee 656ced1f8
Firmware Version: 01.01A01
User Capacity:    320,072,933,376 bytes [320 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Jan 09 12:14:25 2014 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: ( 8580) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 102) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x7035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   149   144   021    Pre-fail  Always       -       1525
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1143
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   091   091   000    Old_age   Always       -       7017
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1138
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       76
193 Load_Cycle_Count        0x0032   111   111   000    Old_age   Always       -       267066
194 Temperature_Celsius     0x0022   101   084   000    Old_age   Always       -       42
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   194   000    Old_age   Always       -       4
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Interrupted (host reset)      10%      7014         -
# 2  Short offline       Completed: read failure       10%      7012         108140360
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

After that I ran the extended test

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Scorpio Blue Serial ATA (Adv. Format)
Device Model:     WDC WD3200BPVT-00ZEST0
Serial Number:    WD-WX91A61H6983
LU WWN Device Id: 5 0014ee 656ced1f8
Firmware Version: 01.01A01
User Capacity:    320,072,933,376 bytes [320 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Jan 09 13:04:00 2014 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 117) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline 
data collection: ( 8580) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 102) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x7035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   149   144   021    Pre-fail  Always       -       1525
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1143
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   091   091   000    Old_age   Always       -       7017
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1138
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       76
193 Load_Cycle_Count        0x0032   111   111   000    Old_age   Always       -       267066
194 Temperature_Celsius     0x0022   103   084   000    Old_age   Always       -       40
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   194   000    Old_age   Always       -       4
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       50%      7017         108140360
# 2  Short offline       Interrupted (host reset)      10%      7014         -
# 3  Short offline       Completed: read failure       10%      7012         108140360
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

So it looks like there was a read failure. So I think all signs states that I need to replace the HD (which I can do)! But just needed confirmation that this drive is not salvageable. 

 

In addition, since the drive is a SATA II 3.0 GB/s drive, would a SATA III work with the computer? I think the motherboard for my ACER Aspire 5552 can handle 3.0 Gb/s drives only and I think if I plug in a 6.0 Gb/S drive it will still work right (if a 6 GB/p drive is cheaper than the 3)?



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#2 James Litten

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Posted 09 January 2014 - 01:51 PM

Hi

 

I've read a lot of SMART reports and this one, well, this one.... I don't know.

 

If I had to give an answer. Even a speculation. I mean, if I absolutely had to. I'd say that there is something wrong with the circuitry of the drive's controller and not the drive itself but I really don't know.

The proper solution is to replace it.

 

I do believe that this would definitely be covered by the warranty and if you don't mind sending it back, Western Digital may replace it.

 

SATA III would probably work fine but you can get the same drive (SATA II) at Amazon for $50 and I always prefer to do that. They are very good drives (most of the time :) )

 

-=[ James ]=-



#3 pennywaltz

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Posted 09 January 2014 - 01:53 PM

Hi

 

I've read a lot of SMART reports and this one, well, this one.... I don't know.

 

If I had to give an answer. Even a speculation. I mean, if I absolutely had to. I'd say that there is something wrong with the circuitry of the drive's controller and not the drive itself but I really don't know.

The proper solution is to replace it.

 

I do believe that this would definitely be covered by the warranty and if you don't mind sending it back, Western Digital may replace it.

 

SATA III would probably work fine but you can get the same drive (SATA II) at Amazon for $50 and I always prefer to do that. They are very good drives (most of the time :) )

 

-=[ James ]=-

 

THanks James. The laptop itself is out of warranty, since I only had a 1 year warranty on this laptop. It's been about  3-4 years now. Does this mean the WD is still under warranty? 

 

REgarding the drive, I am gonna keep an eye out for sales and a good price. I just want to know which drive I can get and can't I guess.  I would go for a cheaper price, since my mom doesn't do much on her laptop and doesn't need something fancy.


Edited by pennywaltz, 09 January 2014 - 01:54 PM.


#4 James Litten

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Posted 09 January 2014 - 03:44 PM

Hi

 

I believe WD's warranty is 3 years so looks like you just missed it. Maybe the problem seems so hidden because it is actually a little timer that melts when the warranty runs out :)

 

If you have any more questions, let us know.

 

-=[ James ]=-






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