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Rootkit.0access Removal


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#1 mrcalves7

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Posted 09 January 2014 - 11:25 AM

Hello,
This is my first post on Bleeping Computer. My computer has a Trojan on it and I haven't been able to get rid of it. I have tried using malware bytes and tdsskiller to try and remove it. After trying some solutions that I have found online, tdsskiller doesn't see the rootkit.0access anymore but malware bytes still sees and detects the threat. I'm not sure where to go from here. Any suggestions?
Thanks.

Edit: Moved topic from Forum Games to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 09 January 2014 - 08:56 PM

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ZeroAccess rootkit requires elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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