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at starting computer this message comes


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#1 ujjwaljoshi78

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Posted 09 January 2014 - 12:33 AM

there was a problem starting
 
C:\Users\Acer\AppData\Local\TBHostSupport\TBHostSupport_0.dll
 
the specified module could not be found
 
 
"At starting computer this message comes. what to do?"

Edited by hamluis, 09 January 2014 - 11:51 AM.
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#2 KingdomSeeker

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Posted 09 January 2014 - 08:49 AM

Please download and run Ccleaner http://www.piriform.com/ccleaner/download and also

 

Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.
 
 
If there are a large number of items found you can go into Settings and click on Scanner Settings to change the setting in Action for potentially unwanted programs (PUP) to Show in results list and check for removal.
 


#3 hamluis

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Posted 09 January 2014 - 11:50 AM

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/cusersownerappdatalocaltbhostsupporttbhostsupport0/3f9253c8-5f2d-409c-b296-9c8c3b73086f

 

Although it's common enough for leftovers from removed malware...there's also the possibility that you have unknown malware on your system.  Moving topic to Am I Infected forum.

 

Louis



#4 boopme

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Posted 09 January 2014 - 12:58 PM

Welcome

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->>> TBHostSupport_0.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.


Also run the MBAM scan suggested above.

Edited by boopme, 09 January 2014 - 01:01 PM.

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#5 ujjwaljoshi78

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Posted 10 January 2014 - 01:43 AM

@ KingdomSeeker

 

 

1. the log that you asked for :

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.01.10.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Acer :: ASS3-391 [administrator]
 
1/10/2014 10:14:16 AM
mbam-log-2014-01-10 (10-14-16).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 238098
Time elapsed: 6 minute(s), 58 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|TBHostSupport (PUP.Optional.Conduit) -> Data: "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Acer\AppData\Local\TBHostSupport\TBHostSupport_0.dll",DLLRunTBHostSupportPlugin -> Quarantined and deleted successfully.
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
2. I ran CCleaner , it asks me to delete a lot of important utilities, multimedia , applications. It will paralyse my system. 
 
3. "To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramDataMalwarebytesMalwarebytes' Anti-MalwareLogs.  "
 
I could not fetch the log by this methed . I had to rather go to the MBAM and fetch the log.
 
4. I could not access the path manually:
 
C:\Users\Acer\AppData\Roaming\Malwarebytes\Malwarebytes'Anti-Malware\Logs\mbam-loq-2014-01-01(10-14-16).txt
 
I had to go to MBAM to fetch the log. Why??

Edited by ujjwaljoshi78, 10 January 2014 - 02:00 AM.


#6 KingdomSeeker

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Posted 10 January 2014 - 10:19 AM

I'm not sure how to answer your question. Different computers have different quirks or there could still be lingering malware. As I suspected Malwarebytes found and deleted Conduit which is a virus. To make sure we have got everything please,

 

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET Online Scan in a new window.
    ESET OnlineScan

  • Click the  button.

  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.
      Save it to your Desktop.

       

    • Double click on the  to download the ESET Smart Installer. icon on your Desktop.

       

  • Check "YES, I accept the Terms of Use."

  • Click the Start button.

  • Accept any security warnings from your browser.

  • Under scan settings, check "Scan Archives"and "Remove found threats"

  • Click Advanced settings and select the following:

     

    • Scan potentially unwanted applications

    • Scan for potentially unsafe applications

    • Enable Anti-Stealth technology

       

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  • When the scan completes, click List Threats

  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  • Click the Back button.

  • Click the Finish button.

 



#7 ujjwaljoshi78

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Posted 16 January 2014 - 12:25 AM

thank you Kingdom Seeker.

is there anything else that i should do.



#8 ujjwaljoshi78

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Posted 16 January 2014 - 12:28 AM

any software ,antivirus or antimalware software that i should install in my computer.?






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