I'm trying to fix my old man's Toshiba laptop for him as it seems to have become infected with something nasty. This "something" is causing the computer to run very, very slowly and is stopping access to the internet - the wireless and LAN connections both appear active however Internet Explorer, Firefox, Chrome, software updates etc. are all not working.
I ran Malwarebytes a few days ago which detected and removed a few problems but it still did not fix the speed or internet issues. Norton 360 has also been running in the background and popped-up saying it had found and removed a virus of some sort. In my own wisdom and impatience prior to seeking expert advice from here, I downloaded and ran ComboFix which took plenty of time to run but doesn't appear to have fixed the problems - hopefully I didn't do any damage!
The laptop in question is a Toshiba running Windows XP Professional. I'm trying everything I can to fix it rather than format it given the amount of data / programs I'd have to reinstall upon wiping it clean.
Pretty sure I have the Malwarebytes and ComboFix logs if required. Happy to run any other logs or provide any other info which may be useful. Any help you can provide would be greatly appreciated!
EDIT: Forgot to add that Malwarebytes and Norton 360 aren't picking up any problems now even though the abovementioned problems still exist.
Edited by insano, 09 January 2014 - 12:54 AM.