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Pesky malware!!


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4 replies to this topic

#1 mixpix

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Posted 08 January 2014 - 11:45 PM

Please direct me to the tutorial, if this issue is already covered.

I went to a website: 'rojadirect' & it had a label that sais I had to update my "video driver". Before I could figure it was a phish, I already clicked on it.

Since that time, most of my tabs on Mozilla, get these ads that pop up, but I can click them off. Sometimes it opens a whole new tab.
I've already took Mozilla off once, but I didn't have all my custom settings deleted. When I redowloaded it & installed it, the ads came back.

 

Please direct me to the best fix, thanks.

 


Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj


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#2 InadequateInfirmity

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Posted 09 January 2014 - 01:58 PM

Step 1

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[S0].txt as well.

Step 2

 

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Step 3.

 

 

Please download HitmanPro. to your desktop.

  • Launch the program by double clicking on HitmanPro.exe. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
  • Click on the next button. You must agree with the terms of EULA.
  • Check the box beside "No, I only want to perform a one-time scan to check this computer".
  • Click on the next button.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
  • Click on the next button and choose the option activate free license
  • Click on the next button and the infections where will be deleted.
  • Click now on the Save Log option and save this log to your desktop.
  • Click on the next button and restart the computer.
  • Copy the information of HitmanPro_20130116_1239.log in your next reply

Step 4.

 

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


Edited by InadequateInfirmity, 09 January 2014 - 01:58 PM.


#3 mixpix

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Posted 09 January 2014 - 09:52 PM

Thank you Inad....'

 I will follow up with the advice you share here. I went through my programs, & stumbled upon 'Spring Smart'. I then Googled it & the symptoms my laptop were suffering, was exactly what the discription of what that adware does.
I have microsoft essentials, and it couldn't find anything. I have Windows 8 browser & the adware didn't affect that; only the Mozilla.

I am a NFL fan & wanted to stream a game. I had read that 'Rojadirect' was a good site? As it was, I was able to stream the game, but there was a prompt to update my "video player"; that is when the problems began. I should have ignored all the BS prompts & the scams that were trying to say I needed this Mozilla "add-on". Though the prompt had the same shape as one of Mozilla's add-ons have, I am certain it was a scam.

At this point I took off 'Spring Smart' & a couple of other suspicious programs that may or may not be malware. So far so good. Do you think I need to follow completly through, as you've lined out here on your post or is there a preventive measure & programs, not as much involved as you've posted?
 

Thanks again

InadequateInfirmity,

for your prompt reply; good year to you!


Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj


#4 InadequateInfirmity

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Posted 09 January 2014 - 10:23 PM

I think that you should follow up with my instructions to make sure everything is gone the choice is yours. :)



#5 mixpix

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Posted 10 January 2014 - 12:11 AM

Will do. Thanks for the information.


Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj





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