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Windows freezes on startup, at desktop, all sorts of other problems.


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2 replies to this topic

#1 itscarmy

itscarmy

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Posted 08 January 2014 - 03:27 PM

I formatted my hard drive recently and ever since that, my laptop has a whole list of problems.

1) Windows would sometimes freeze during startup at the "Starting Windows" black screen. Even after getting to the desktop, sometimes it would freeze up there. I have to power shut down my laptop to shut it off.

2) When I pull up my power options to try to change the plan settings, it says "Your power plan information isn't available." I have been able to change it before though. I have tried a solution by going into cmd.exe and typing powercfg -restoredefaultschemes, but that didn't work.

3) When I create a new folder on the desktop and rename it, the folder still says "new folder" and can't be moved. It does show up after I refresh my desktop.

4) My antivirus shows that a malicious url was blocked, containing win32.blackbeard(?) and it came from the Skype.exe process. I've never had trouble with Skype before and now I can't even use it properly.

5) When I play the online game Maplestory, a message pops up saying "Windows must restart because Plug and Play service terminated unexpectedly" or "Windows must now restart because DCOM server terminated unexpectedly" and my laptop restarts.

6) My Windows Update doesn't work. I have it notifying me when updates are available but when I try to update, it fails.

Here's my dds:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.17267
Run by Carmen Old Laptop at 14:44:45 on 2014-01-08
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.7989.5954 [GMT -5:00]
.
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\TeamViewer\Version9\tv_w32.exe
C:\Program Files (x86)\TeamViewer\Version9\tv_x64.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{0A6F61B0-D002-469D-9463-BD9F08B47788} : DHCPNameServer = 192.168.0.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Carmen Old Laptop\AppData\Roaming\Mozilla\Firefox\Profiles\bbo13qzu.default\
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R1 avkmgr;avkmgr;C:\Windows\System32\drivers\avkmgr.sys [2014-1-4 28600]
R2 AntiVirSchedulerService;Avira Scheduler;C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe [2014-1-4 440376]
R2 AntiVirService;Avira Real-Time Protection;C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe [2014-1-4 440376]
R2 avgntflt;avgntflt;C:\Windows\System32\drivers\avgntflt.sys [2014-1-4 108440]
R2 avnetflt;avnetflt;C:\Windows\System32\drivers\avnetflt.sys [2014-1-4 84720]
R2 TeamViewer9;TeamViewer 9;C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe [2013-12-29 5341536]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-17 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2013-12-29 151936]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2013-12-29 233984]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-12-29 1255736]
S4 AntiVirWebService;Avira Web Protection;C:\Program Files (x86)\Avira\AntiVir Desktop\avwebg7.exe [2014-1-4 1011768]
.
=============== Created Last 30 ================
.
2014-01-04 17:39:20    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\ElevatedDiagnostics
2014-01-04 17:21:36    --------    d-----w-    C:\Windows\System32\SPReview
2014-01-04 17:20:49    --------    d-----w-    C:\Windows\System32\EventProviders
2014-01-04 05:58:15    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Roaming\Avira
2014-01-04 05:57:02    84720    ----a-w-    C:\Windows\System32\drivers\avnetflt.sys
2014-01-04 05:57:02    28600    ----a-w-    C:\Windows\System32\drivers\avkmgr.sys
2014-01-04 05:57:02    108440    ----a-w-    C:\Windows\System32\drivers\avgntflt.sys
2014-01-04 05:57:00    --------    d-----w-    C:\ProgramData\Avira
2014-01-04 05:57:00    --------    d-----w-    C:\Program Files (x86)\Avira
2014-01-03 04:35:56    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Roaming\Malwarebytes
2014-01-03 04:35:48    --------    d-----w-    C:\ProgramData\Malwarebytes
2014-01-03 04:35:47    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2014-01-03 04:35:47    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-01-03 04:35:34    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\Programs
2014-01-03 04:27:58    --------    d-----w-    C:\Program Files\CCleaner
2014-01-03 03:51:51    --------    d-----r-    C:\Program Files (x86)\Skype
2014-01-02 17:43:55    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Roaming\TeamViewer
2013-12-30 05:52:13    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\Apple Computer
2013-12-30 05:52:03    33240    ----a-w-    C:\Windows\System32\drivers\GEARAspiWDM.sys
2013-12-30 05:51:27    --------    d-----w-    C:\Program Files\iPod
2013-12-30 05:51:26    --------    d-----w-    C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-12-30 05:51:26    --------    d-----w-    C:\Program Files\iTunes
2013-12-30 05:51:26    --------    d-----w-    C:\Program Files (x86)\iTunes
2013-12-30 05:50:32    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\Apple
2013-12-30 05:49:55    --------    d-----w-    C:\Program Files\Bonjour
2013-12-30 05:49:55    --------    d-----w-    C:\Program Files (x86)\Bonjour
2013-12-30 04:39:39    --------    d-----w-    C:\Program Files (x86)\TeamViewer
2013-12-30 03:00:31    --------    d-----w-    C:\ProgramData\Nexon
2013-12-30 02:52:04    --------    d-----w-    C:\Nexon
2013-12-30 02:51:35    --------    d-----w-    C:\ProgramData\NexonUS
2013-12-30 02:08:48    --------    d-----w-    C:\MapleStory
2013-12-30 01:29:46    --------    d-----w-    C:\Windows\SysWow64\Wat
2013-12-30 01:29:46    --------    d-----w-    C:\Windows\System32\Wat
2013-12-30 01:29:11    1135104    ----a-w-    C:\Windows\System32\FntCache.dll
2013-12-30 00:57:35    367104    ----a-w-    C:\Windows\System32\wcncsvc.dll
2013-12-30 00:57:35    276992    ----a-w-    C:\Windows\SysWow64\wcncsvc.dll
2013-12-30 00:43:57    311808    ----a-w-    C:\Windows\System32\msv1_0.dll
2013-12-30 00:43:57    257024    ----a-w-    C:\Windows\SysWow64\msv1_0.dll
2013-12-30 00:39:13    9728    ----a-w-    C:\Windows\System32\Wdfres.dll
2013-12-30 00:39:13    785512    ----a-w-    C:\Windows\System32\drivers\Wdf01000.sys
2013-12-30 00:39:13    54376    ----a-w-    C:\Windows\System32\drivers\WdfLdr.sys
2013-12-30 00:39:13    2560    ----a-w-    C:\Windows\System32\drivers\en-US\wdf01000.sys.mui
2013-12-30 00:35:04    14336    ----a-w-    C:\Windows\System32\drivers\sffp_sd.sys
2013-12-30 00:31:27    99176    ----a-w-    C:\Windows\SysWow64\PresentationHostProxy.dll
2013-12-30 00:31:27    49472    ----a-w-    C:\Windows\SysWow64\netfxperf.dll
2013-12-30 00:31:27    48960    ----a-w-    C:\Windows\System32\netfxperf.dll
2013-12-30 00:31:27    444752    ----a-w-    C:\Windows\System32\mscoree.dll
2013-12-30 00:31:27    320352    ----a-w-    C:\Windows\System32\PresentationHost.exe
2013-12-30 00:31:27    297808    ----a-w-    C:\Windows\SysWow64\mscoree.dll
2013-12-30 00:31:27    295264    ----a-w-    C:\Windows\SysWow64\PresentationHost.exe
2013-12-30 00:31:27    1942856    ----a-w-    C:\Windows\System32\dfshim.dll
2013-12-30 00:31:27    1130824    ----a-w-    C:\Windows\SysWow64\dfshim.dll
2013-12-30 00:31:27    109912    ----a-w-    C:\Windows\System32\PresentationHostProxy.dll
2013-12-30 00:21:26    46080    ----a-w-    C:\Windows\System32\atmlib.dll
2013-12-30 00:21:26    367616    ----a-w-    C:\Windows\System32\atmfd.dll
2013-12-30 00:21:26    34304    ----a-w-    C:\Windows\SysWow64\atmlib.dll
2013-12-30 00:21:26    295424    ----a-w-    C:\Windows\SysWow64\atmfd.dll
2013-12-30 00:20:04    87040    ----a-w-    C:\Windows\System32\drivers\WUDFPf.sys
2013-12-30 00:20:04    84992    ----a-w-    C:\Windows\System32\WUDFSvc.dll
2013-12-30 00:20:04    198656    ----a-w-    C:\Windows\System32\drivers\WUDFRd.sys
2013-12-30 00:20:03    194048    ----a-w-    C:\Windows\System32\WUDFPlatform.dll
2013-12-30 00:20:02    744448    ----a-w-    C:\Windows\System32\WUDFx.dll
2013-12-30 00:20:02    45056    ----a-w-    C:\Windows\System32\WUDFCoinstaller.dll
2013-12-30 00:20:02    229888    ----a-w-    C:\Windows\System32\WUDFHost.exe
2013-12-30 00:15:25    80896    ----a-w-    C:\Windows\System32\imagehlp.dll
2013-12-30 00:15:25    5120    ----a-w-    C:\Windows\SysWow64\wmi.dll
2013-12-30 00:15:25    5120    ----a-w-    C:\Windows\System32\wmi.dll
2013-12-30 00:15:25    22896    ----a-w-    C:\Windows\System32\drivers\fs_rec.sys
2013-12-30 00:15:25    158720    ----a-w-    C:\Windows\SysWow64\imagehlp.dll
2013-12-30 00:13:13    243712    ----a-w-    C:\Windows\System32\drivers\ks.sys
2013-12-30 00:13:13    184832    ----a-w-    C:\Windows\System32\drivers\usbvideo.sys
2013-12-29 21:48:50    --------    d-----w-    C:\Windows\System32\MRT
2013-12-29 21:42:59    982912    ----a-w-    C:\Windows\System32\drivers\dxgkrnl.sys
2013-12-29 21:41:53    3138048    ----a-w-    C:\Windows\System32\mstscax.dll
2013-12-29 21:40:59    424960    ----a-w-    C:\Windows\System32\KernelBase.dll
2013-12-29 21:39:59    714752    ----a-w-    C:\Windows\System32\kerberos.dll
2013-12-29 21:37:19    1462784    ----a-w-    C:\Windows\System32\crypt32.dll
2013-12-29 21:37:19    1157632    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-12-29 21:37:18    182272    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-12-29 21:37:18    140288    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-12-29 21:37:18    139264    ----a-w-    C:\Windows\SysWow64\cryptsvc.dll
2013-12-29 21:37:18    103936    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-12-29 21:20:30    77312    ----a-w-    C:\Windows\System32\packager.dll
2013-12-29 21:20:30    67072    ----a-w-    C:\Windows\SysWow64\packager.dll
2013-12-29 19:16:31    --------    d-----w-    C:\Program Files\CPUID
2013-12-29 19:14:59    74576    ----a-w-    C:\Windows\System32\XAPOFX1_2.dll
2013-12-29 19:11:13    --------    d--h--w-    C:\Windows\msdownld.tmp
2013-12-29 19:11:06    --------    d-----w-    C:\Windows\SysWow64\directx
2013-12-29 18:54:41    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\Macromedia
2013-12-29 18:54:30    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-29 18:54:30    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-12-29 18:53:58    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\Adobe
2013-12-29 18:41:22    348160    ----a-w-    C:\Windows\SysWow64\msvcr71.dll
2013-12-29 18:41:22    1700352    ----a-w-    C:\Windows\SysWow64\gdiplus.dll
2013-12-29 18:41:22    1060864    ----a-w-    C:\Windows\SysWow64\mfc71.dll
2013-12-29 18:41:09    10315576    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{97170C3F-E37A-4ED6-B513-A0E1795C8197}\mpengine.dll
2013-12-29 18:41:04    267936    ------w-    C:\Windows\System32\MpSigStub.exe
2013-12-29 18:39:14    --------    d-----w-    C:\ProgramData\COMODO
2013-12-29 18:39:04    --------    d-----w-    C:\Program Files\COMODO
2013-12-29 18:38:57    --------    d-----w-    C:\Users\Carmen Old Laptop\AppData\Local\Comodo
2013-12-29 18:38:56    --------    d-----w-    C:\first_launch
2013-12-29 18:38:46    --------    d-----w-    C:\Program Files (x86)\Comodo
2013-12-29 18:29:24    --------    d-----w-    C:\ProgramData\AVAST Software
2013-12-29 18:16:43    45056    ----a-r-    C:\Users\Carmen Old Laptop\AppData\Roaming\Microsoft\Installer\{42929F0F-CE14-47AF-9FC7-FF297A603021}\NewShortcut1_42929F0FCE1447AF9FC7FF297A603021_1.exe
2013-12-29 18:16:41    --------    d-----w-    C:\Windows\SysWow64\vmm32
2013-12-29 18:16:41    --------    d-----w-    C:\Program Files (x86)\Dell
2013-12-29 18:16:05    --------    d-sh--w-    C:\Windows\Installer
.
==================== Find3M  ====================
.
.
============= FINISH: 14:44:57.36 ===============
 

Attached Files


Edited by itscarmy, 08 January 2014 - 03:30 PM.


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#3 HelpBot

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Posted 18 January 2014 - 03:35 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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