I have an HP P6240F tower running Windows 7 (64bit). Attached to that I have a Cannon imageFORMULA DR-1210C Universal Color Scanner [ http://www.usa.canon.com/cusa/support/office/imageformula_scanners/imageformula_dr_1210c/imageformula_dr_1210c_universal_color_scanner#DriversAndSoftware ]
I have had an ongoing issue with the unit freezing up which no one yet has been able to help me with. Specifically what happens, when I boot my computer up the unit works just fine and I can complete a scanning job. Then if I wait more than a few minutes and try to scan another job the unit is non-responsive. I push the Scan button and the small display--which normally tells me what scanning preset I'm using--will continue to just say "Ready". When it does this, it does not matter what button I push on the unit, the unit is non-responsive. At this point I have to reboot my whole computer.
Now, when I reboot the computer, three separate messages come up indicating that there was problem with the drivers loading. When I click through those messages the boot up continues and the scanner now works fine--until I finish a job. Then it freezes again and I have to go through the whole routine again. This has been going on for several years. I have been to the Canon website multiple times and reloaded the most recent drivers several times, but the problem continues.
It's a great scanner except for this issue. I'm hoping you can help. You're my last resort!
Thank you. David