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Canon Scanner DR-1210C "freezes" after 1 use


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#1 yeahyeahyeah

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Posted 08 January 2014 - 03:27 PM

Hi there,

 

I have an HP P6240F tower running Windows 7 (64bit). Attached to that I have a Cannon imageFORMULA DR-1210C Universal Color Scanner [ http://www.usa.canon.com/cusa/support/office/imageformula_scanners/imageformula_dr_1210c/imageformula_dr_1210c_universal_color_scanner#DriversAndSoftware ]

 

I have had an ongoing issue with the unit freezing up which no one yet has been able to help me with. Specifically what happens, when I boot my computer up the unit works just fine and I can complete a scanning job. Then if I wait more than a few minutes and try to scan another job the unit is non-responsive. I push the Scan button and the small display--which normally tells me what scanning preset I'm using--will continue to just say "Ready". When it does this, it does not matter what button I push on the unit, the unit is non-responsive. At this point I have to reboot my whole computer.

 

Now, when I reboot the computer, three separate messages come up indicating that there was problem with the drivers loading. When I click through those messages the boot up continues and the scanner now works fine--until I finish a job. Then it freezes again and I have to go through the whole routine again. This has been going on for several years. I have been to the Canon website multiple times and reloaded the most recent drivers several times, but the problem continues.

 

It's a great scanner except for this issue. I'm hoping you can help. You're my last resort!

Thank you. David



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#2 goldfist

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Posted 08 January 2014 - 05:56 PM

One suggestion I have is to make it a clean build again. That is to backup your personal data to an external drive or thumb drive and then rebuild the system like new again clean with Windows 7 64-bit, then install the drivers first before connecting the scanner and see if that fixes this issue. * If you connect the scanner before installing the proper drivers you could end up with 2 sets of drivers installed for the same device. *This is one reason why most devices have stickers over the USB ports etc that warn you to install the drivers first before connecting the device.


#3 JohnC_21

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Posted 08 January 2014 - 06:21 PM

Try disabling usb suspend. It may help.



#4 yeahyeahyeah

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Posted 10 January 2014 - 09:56 AM

Hi Goldfist,

 

I just want to be sure I understand your suggestion before I move forward. Are you saying I should back up my data and then do a full wipe and re-install of the whole computer, or I should do a wipe and re-install of the scanner software?

 

Thanks for you help.

David






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