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Computer not shutting down properly


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#1 Maester Trea

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Posted 08 January 2014 - 03:24 PM

Hi, for some strange reason my computer will for some reason not shut down fully.  What happens is when i shut down the computer it has the shutting down screen as normal, screen then goes black and says it's not receiving a signal anymore.  

All is normal there but for some weird reason after that the tower still stays on, the LED lights are still on and the fans are still running so its obviously still running for some reason and the only way i can shut it down fully is to hold the power button for 5 seconds.  This has only happened 2 times so far this week and it doesn't always happen but any idea what could be the problem?

 

Edit- i have had no hardware or software changes at all


Edited by Maester Trea, 08 January 2014 - 03:25 PM.


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#2 Netghost56

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Posted 10 January 2014 - 04:02 PM

It would help if you posted your hardware info.

 

Next time open your case before you shut down, and take note of what you see inside the case.



#3 dc3

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Posted 11 January 2014 - 10:17 AM

Open the Control panel and click on Power Options.

 

Click on Choose what the power buttons do.

 

You have choices in When I press the power button.

 

If this is a laptop/notebook there will be two boxes with options.  On battery  and  Plugged in.

 

Under these there are three choices, Do nothing, Hibernate, and Shut down.  Make sure Shut down is chosen.

 

Desktops are the same except there is only one box for choices, but they are the same.


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#4 Gary_R

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Posted 14 January 2014 - 03:49 PM

I had the exact same problem and just found the soulution.  On December 13 I got an updated driver for Qualcomm Athros bluetooth through Windows Update.  I rolled back the driver in device manager, and it completely solved the issue.  I hope this helps!



#5 Netghost56

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Posted 14 January 2014 - 04:28 PM

There's a possibility that you might have a program that is not allowing the computer to completely shut down, but with Windows 8 it's difficult to catch.






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