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Annoying message before opening IE, Firefox and Chrome


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3 replies to this topic

#1 Raymondo44

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Posted 08 January 2014 - 09:37 AM

Hi people, very new to all this, so hope I can be clear in my question.

 

When I click on any of the above browsers, I get this message.

 

 Run DLL

 

There was a problem starting c:\Program Files (x86)\Music Toolbar\Datamngr\apcrtldr.dll

Access is denied.

 

I then go into any of these browsers, no problems!

 

I am getting support from Microsoft but all that happens is that I get advice on 5 or so anti-malware etc programs to download and scan with. Which I have done. Each one removes some stuff, but I still get the same message.

Tried uninstall/reinstall each of the browsers, to no avail.

 

One other thing connected,maybe, is that I have no sound in Chrome. OK in IE and Firefox.

 

Anyone have any idea?

 

Raymondo44 (with hope)

 

 



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#2 boopme

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Posted 08 January 2014 - 12:28 PM

Hello Raymondo.. This occurred after you removed some spyware etc... correct?

I am moving this to the Am I Infected forum.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->>> apcrtldr.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
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#3 Raymondo44

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Posted 09 January 2014 - 09:19 AM

Hi boopme,

 

thanks for your advice. I followed your instructions to use autoruns and didn't find anything relating to the error message I get (apcrtldr.dll). However, looking in program files I found the entry in Program Files,as my original question (c:\Program Files(x86)\Music Toolbars\Datamngr\apcrtldr.dll). I haven't done anything with it.

Could this be included with Firefox? I did uninstall/reinstall Firefox before, but the message was still present each time I open IE, Chrome and Firefox.

Should I delete this entry in Program Files?

 

Thanks for your time,

 

Raymondo44



#4 boopme

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Posted 09 January 2014 - 11:11 AM

Hi Raymond, let's scan as that file can be part of he searchq or bandoo malware..

ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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