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Windows 7 - blank screen


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#1 pamir

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Posted 08 January 2014 - 04:28 AM

Hi experts,

 

When I log on to Windows 7, after several miutes of working, a blank or green screen appears - the computer is blocked and I need to stop it by pressing the power button.

 

I have tried many programs:

 

TDSS killer (Loaded modules checked)

aswMBR

ESET (desktop vesrion)

Malwarebytes

Kaspersky Rescue Disk

 

with no success - the virus is still there.

Please advise me what to do?

 



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#2 pamir

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Posted 17 January 2014 - 02:49 AM

Hello again, the problem persists - could someone help me?



#3 boopme

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Posted 24 January 2014 - 08:14 PM

Hello, sorry you were passed by. Probably as this appears to be a win 7 issue and not malware.

I would move you but its old and will land several pages back.

 

If you still require assistance repost in the WIN 7 forum.


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#4 quietman7

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Posted 24 January 2014 - 09:47 PM

Why is my screen black when I start Windows 7?

Video adapter problems are the most common cause of this issue.


If the above does not help resolve your issue, then start a new topic in the applicable Windows Operating Systems forum for your system as boopme indicated.
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#5 pamir

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Posted 25 January 2014 - 02:29 PM

Why is my screen black when I start Windows 7?



Video adapter problems are the most common cause of this issue.


If the above does not help resolve your issue, then start a new topic in the applicable Windows Operating Systems forum for your system as boopme indicated.

 

 

Thanks for your answer, I tried everything suggested on this page, but the problem persists. I have a blank screen not on logon but after some time of working. Are you sure that it is not a virus?

 

I doubt that it is a Windows problem, because the Windows 7 was soon installed and there is no reason to have such problems.



#6 pamir

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Posted 26 January 2014 - 04:31 AM

And just one more thing - after 5 or 10 minutes of work, the computer suddenly restarts itself. I think it is a virus!



#7 quietman7

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Posted 26 January 2014 - 07:54 AM

Considering none of the tools you have used thus far are finding any malicious files, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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