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Having issues with BSOD DRIVER_POWER_STATE_FAILURE 0x0000009f


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#1 Axil

Axil

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Posted 08 January 2014 - 01:19 AM

My laptop (an Asus G73J) has been throwing BSOD's for about 6 months now.  I've not been able to pin down the issue, and so came here for help.

 

It generally happens when the computer is idle, however it occasionally occurs when i'm using it.  The minidump files seem to indicate that the crash occurs when the power state changes.

 

I have provided a link to my minidumps HERE

 

And a link to a speccy snapshot (i've never used this program before now, but it seems to be asked for often)  HERE.

 

I notice my CPU tempature seems to be very high, considering the only programs running were speccy and firefox when the snapshot was taken.

 

Thank you in advance for any help you are able to provide.



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#2 Axil

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Posted 08 January 2014 - 01:24 AM

The following is my Minitoolbox Output:::

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by user (administrator) on 08-01-2014 at 01:01:24
Running from "C:\Users\user\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/07/2014 11:04:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxeccoms.exe, version: 9.2.33.0, time stamp: 0x4b200765
Faulting module name: lxecserv.dll, version: 9.2.33.0, time stamp: 0x4b200879
Exception code: 0xc0000005
Fault offset: 0x00000000000adbdd
Faulting process id: 0xa00
Faulting application start time: 0xlxeccoms.exe0
Faulting application path: lxeccoms.exe1
Faulting module path: lxeccoms.exe2
Report Id: lxeccoms.exe3

Error: (01/02/2014 03:30:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12090

Error: (01/02/2014 03:30:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12090

Error: (01/02/2014 03:30:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/02/2014 03:30:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11091

Error: (01/02/2014 03:30:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11091

Error: (01/02/2014 03:30:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/02/2014 03:30:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10077

Error: (01/02/2014 03:30:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10077

Error: (01/02/2014 03:30:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (01/08/2014 00:00:07 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

Error: (01/07/2014 11:57:04 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/07/2014 11:11:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

Error: (01/07/2014 11:06:02 PM) (Source: Service Control Manager) (User: )
Description: The lxec_device service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/07/2014 11:04:49 PM) (Source: DCOM) (User: )
Description: {51FA2736-5DEE-11D4-98E8-006008BF430C}

Error: (01/07/2014 11:04:49 PM) (Source: DCOM) (User: )
Description: 1053WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (01/07/2014 11:04:43 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (01/07/2014 11:04:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (01/02/2014 03:30:01 PM) (Source: Service Control Manager) (User: )
Description: The Application Information service failed to start due to the following error:
%%1053

Error: (01/02/2014 03:30:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.


Microsoft Office Sessions:
=========================
Error: (01/07/2014 11:04:56 PM) (Source: Application Error)(User: )
Description: lxeccoms.exe9.2.33.04b200765lxecserv.dll9.2.33.04b200879c000000500000000000adbdda0001cf07f8e96b0f5bC:\Windows\system32\lxeccoms.exeC:\Windows\system32\lxecserv.dll088361c7-781a-11e3-9abd-1c4bd61903f3

Error: (01/02/2014 03:30:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12090

Error: (01/02/2014 03:30:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12090

Error: (01/02/2014 03:30:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/02/2014 03:30:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11091

Error: (01/02/2014 03:30:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11091

Error: (01/02/2014 03:30:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/02/2014 03:30:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10077

Error: (01/02/2014 03:30:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10077

Error: (01/02/2014 03:30:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


CodeIntegrity Errors:
===================================
  Date: 2011-07-13 17:58:49.169
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:58:49.122
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:51:29.835
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:51:29.773
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:46:05.645
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:46:05.598
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:12:48.702
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-07-13 17:12:48.640
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\atikmpag.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

3DMark Vantage (Version: 1.1.0)
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Acrobat.com (Version: 1.1.377)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Age of Empires Online
AI War: Fleet Command
Alcor Micro USB Card Reader (Version: 1.5.17.25482)
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
Amazon Unbox Video (Version: 2.2.0.153)
AMD APP SDK Runtime (Version: 2.5.732.1)
AMD Catalyst Install Manager (Version: 3.0.842.0)
AMD Media Foundation Decoders (Version: 1.0.60914.1136)
And Yet It Moves
Android SDK Tools (Version: 1.16)
AoC QS.NET 2.4.1.0
AOC UI Installer 3.1.0 (Version: 3.1.0)
APB Reloaded
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ASUS AI Recovery (Version: 1.0.8)
ASUS FancyStart (Version: 1.0.8)
ASUS LifeFrame3 (Version: 3.0.20)
ASUS Power4Gear Hybrid (Version: 1.1.28)
ASUS SmartLogon (Version: 1.0.0008)
ASUS Virtual Camera (Version: 1.0.19)
ASUS_Notebook_G73 Screen Saver
Atheros Driver Installation Program (Version: 9.2)
ATK Package (Version: 1.0.0001)
Atom Zombie Smasher
audiosamples (Version: 1.1.6001.0)
avstreamsamples (Version: 1.1.6001.0)
avstreamtools_ia64fre (Version: 1.1.6001.0)
avstreamtools_x64fre (Version: 1.1.6001.0)
avstreamtools_x86fre (Version: 1.1.6001.0)
biometricsamples (Version: 1.1.6001.0)
biometrictools_x64fre (Version: 1.1.6001.0)
biometrictools_x86fre (Version: 1.1.6001.0)
BIT.TRIP RUNNER
Blender (Version: 2.63-release)
Bloodline Champions (Version: 1.0.0)
bluetoothsamples (Version: 1.1.6001.0)
bluetoothtools_ia64fre (Version: 1.1.6001.0)
bluetoothtools_x64fre (Version: 1.1.6001.0)
bluetoothtools_x86fre (Version: 1.1.6001.0)
Bonjour (Version: 3.0.0.10)
Braid
buildsamples (Version: 1.1.6001.0)
buildtools_ia64fre (Version: 1.1.6001.0)
buildtools_x64fre (Version: 1.1.6001.0)
buildtools_x86fre (Version: 1.1.6001.0)
bussamples (Version: 1.1.6001.0)
cancelsample (Version: 1.1.6001.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.0908.1355.23115)
Catalyst Control Center Graphics Previews Common (Version: 2011.0908.1355.23115)
Catalyst Control Center InstallProxy (Version: 2009.1217.1632.29627)
Catalyst Control Center InstallProxy (Version: 2011.0908.1355.23115)
Catalyst Control Center Localization All (Version: 2011.0908.1355.23115)
CCC Help English (Version: 2011.0908.1354.23115)
ccc-utility64 (Version: 2011.0908.1355.23115)
CCleaner (Version: 4.03)
Chivalry: Medieval Warfare
chkinftool_x86fre (Version: 1.1.6001.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Cogs
ContentSAFER for Wizmax
ControlDeck (Version: 1.0.5)
Coupon Printer for Windows (Version: 5.0.0.1)
CPUID HWMonitor 1.19
CPUID HWMonitor Pro 1.13
CPUID ROG CPU-Z 1.57.2 (Version: 1.57.2)
Crayon Physics Deluxe
Creative MediaSource 5 (Version: 5.00)
D3DX10 (Version: 15.4.2368.0902)
debugfiles_win7 (Version: 1.1.6001.0)
Debugging Tools for Windows (x64) (Version: 6.12.2.633)
Device Simulation Framework 1.0.1 (Version: 1.0.1)
dfx_ia64fre (Version: 1.1.6001.0)
dfx_x64fre (Version: 1.1.6001.0)
dfx_x86fre (Version: 1.1.6001.0)
Diablo III (Version: 1.0.3.10057)
displaysamples (Version: 1.1.6001.0)
Dropbox (Version: 1.4.7)
drvtools_ia64fre (Version: 1.1.6001.0)
drvtools_x64fre (Version: 1.1.6001.0)
drvtools_x86fre (Version: 1.1.6001.0)
DSF-KitSetup (Version: 1.1.6001.0)
dsfsamples (Version: 1.1.6001.0)
Dustforce
EmoDio (Version: 1.0)
Endless Space
Entity Framework Designer for Visual Studio 2012 - enu (Version: 11.1.20810.00)
EVE Online (remove only)
EveHQ (Version: 2.11.7)
EVEMon (Version: 1.8.2.4081)
eventsample (Version: 1.1.6001.0)
evntdrvsample (Version: 1.1.6001.0)
Express Gate (Version: 1.2.13.38)
Fast Boot (Version: 1.0.5)
fireflysample (Version: 1.1.6001.0)
Futuremark SystemInfo (Version: 4.0.0.0)
gamelauncher-code4344-beta
Garpa Topographical Survey (Version: 1.9.0.1)
generalsamples (Version: 1.1.6001.0)
generaltools_ia64fre (Version: 1.1.6001.0)
generaltools_x64fre (Version: 1.1.6001.0)
generaltools_x86fre (Version: 1.1.6001.0)
Gnomoria Demo version 0.8.27 (Version: 0.8.27)
Google Chrome (Version: 31.0.1650.63)
Google Talk Plugin (Version: 4.9.1.16010)
Grand Theft Auto IV
Grand Theft Auto: Episodes from Liberty City
Gratuitous Space Battles
Greed Corp
Hammerfight
headers (Version: 1.1.6001.0)
hid_inputsamples (Version: 1.1.6001.0)
hidsampleinput (Version: 1.1.6001.0)
hidsamples (Version: 1.1.6001.0)
iCloud (Version: 2.1.2.8)
ifssamples (Version: 1.1.6001.0)
imagingtools_ia64fre (Version: 1.1.6001.0)
imagingtools_x64fre (Version: 1.1.6001.0)
imagingtools_x86fre (Version: 1.1.6001.0)
infsample_ia64fre (Version: 1.1.6001.0)
infsample_x64fre (Version: 1.1.6001.0)
infsample_x86fre (Version: 1.1.6001.0)
installhelp (Version: 1.1.6001.0)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Turbo Boost Technology Monitor (Version: 1.0.115.11)
ioctlsample (Version: 1.1.6001.0)
Iron Grip: Marauders
irsamples (Version: 1.1.6001.0)
iTunes (Version: 11.0.3.42)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Kaspersky PURE (Version: 9.1.0.124)
Kerbal Space Program
KerbalModManager (Version: 1.4.61)
League of Legends (Version: 1.3)
LeapFrog Connect (Version: 4.0.33.15045)
LeapFrog Leapster2 Plugin (Version: 4.0.33.15045)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Pro800-Pro900 Series
Lexmark Toolbar (Version: 4.3.37.0)
Machinarium
MechWarrior Online (Version: 1.1.1.0)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft .NET Framework 4.5 Multi-Targeting Pack (Version: 4.5.50709)
Microsoft .NET Framework 4.5 SDK (Version: 4.5.50709)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Document Explorer 2008
Microsoft Document Explorer 2008 (Version: 9.0.21022)
Microsoft Flight
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Help Viewer 2.0 (Version: 2.0.50727)
Microsoft NuGet - Visual Studio Express 2012 for Windows Desktop (Version: 2.0.30717.9005)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2012 Command Line Utilities  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Data-Tier App Framework  (Version: 11.0.2316.0)
Microsoft SQL Server 2012 Express LocalDB  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Management Objects  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Native Client  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Transact-SQL Compiler Service  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 T-SQL Language Service  (Version: 11.0.2100.60)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (Version: 4.0.8876.1)
Microsoft SQL Server Data Tools - enu (11.1.20828.01) (Version: 11.1.20828.01)
Microsoft SQL Server Data Tools Build Utilities - enu (11.1.20828.01) (Version: 11.1.20828.01)
Microsoft System CLR Types for SQL Server 2012 (Version: 11.0.2100.60)
Microsoft System CLR Types for SQL Server 2012 (x64) (Version: 11.0.2100.60)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 32bit Compilers - ENU Resources (Version: 11.0.50727)
Microsoft Visual C++ 2012 Core Libraries (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Debug Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Debug Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86-x64 Compilers (Version: 11.0.50727)
Microsoft Visual Studio 2012 Express Prerequisites x64 - ENU (Version: 11.0.50727)
Microsoft Visual Studio 2012 Preparation (Version: 11.0.50727)
Microsoft Visual Studio 2012 Shell (Minimum) (Version: 11.0.50727)
Microsoft Visual Studio 2012 Shell (Minimum) Interop Assemblies (Version: 11.0.50727)
Microsoft Visual Studio 2012 Shell (Minimum) Resources (Version: 11.0.50727)
Microsoft Visual Studio 2012 Tools for SQL Server Compact 4.0 SP1 ENU (Version: 4.0.8876.1)
Microsoft Visual Studio Express 2012 for Windows Desktop - ENU (Version: 11.0.50727)
Microsoft Visual Studio Express 2012 for Windows Desktop - ENU (Version: 11.0.50727.42)
Microsoft Visual Studio Express 2012 for Windows Desktop (Version: 11.0.50727)
Microsoft Visual Studio Team Foundation Server 2012 Object Model (Version: 11.0.50727)
Microsoft Visual Studio Team Foundation Server 2012 Object Model Language Pack - ENU (Version: 11.0.50727)
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer (Version: 11.0.50727)
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer Language Pack - ENU (Version: 11.0.50727)
Microsoft Visual Studio Ultimate 2012 XAML UI Designer Core (Version: 11.0.50727)
Microsoft Visual Studio Ultimate 2012 XAML UI Designer enu Resources (Version: 11.0.50727)
Microsoft Windows Driver Kit 7.1.0.7600 (Version: 7.1.0.7600)
Microsoft Windows Driver Kit Documentation 7600.091201 (Version: 6.0.7600.0)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
modemtools (Version: 1.1.6001.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mumble 1.2.3 (Version: 1.2.3)
networklibraries_ia64fre (Version: 1.1.6001.0)
networklibraries_x64fre (Version: 1.1.6001.0)
networklibraries_x86fre (Version: 1.1.6001.0)
networksamples (Version: 1.1.6001.0)
NirSoft BlueScreenView
NVIDIA PhysX (Version: 9.10.0513)
oacr_x86fre (Version: 1.1.6001.0)
Octoshape Streaming Services
offreg_ia64fre (Version: 1.1.6001.0)
offreg_x64fre (Version: 1.1.6001.0)
offreg_x86fre (Version: 1.1.6001.0)
OpenAL
OpenOffice.org 3.3 (Version: 3.3.9567)
Orcs Must Die! 2
Osmos
Pando Media Booster (Version: 2.3.6.0)
pcidrvsample (Version: 1.1.6001.0)
Perpetuum
pfd_ia64fre (Version: 1.1.6001.0)
pfd_x64fre (Version: 1.1.6001.0)
pfd_x86fre (Version: 1.1.6001.0)
Pidgin (Version: 2.10.7)
PlanetSide 2
pnpportssample (Version: 1.1.6001.0)
pnptools_ia64fre (Version: 1.1.6001.0)
pnptools_x64fre (Version: 1.1.6001.0)
pnptools_x86fre (Version: 1.1.6001.0)
portiosample (Version: 1.1.6001.0)
powermanagement_ia64fre (Version: 1.1.6001.0)
powermanagement_x64fre (Version: 1.1.6001.0)
powermanagement_x86fre (Version: 1.1.6001.0)
Prerequisites for SSDT  (Version: 11.0.2100.60)
printsamples (Version: 1.1.6001.0)
printtools_ia64fre (Version: 1.1.6001.0)
printtools_x64fre (Version: 1.1.6001.0)
printtools_x86fre (Version: 1.1.6001.0)
PunkBuster Services (Version: 0.993)
Qualcomm Atheros WiFi Driver Installation (Version: 9.2)
QuickTime (Version: 7.74.80.86)
readme (Version: 1.1.6001.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.6)
Realtek High Definition Audio Driver (Version: 6.0.1.5978)
RealUpgrade 1.1 (Version: 1.1.0)
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Safari (Version: 5.34.57.2)
sdv (Version: 1.1.6001.0)
sensorsamples (Version: 1.1.6001.0)
setupsamples (Version: 1.1.6001.0)
setuptools_ia64fre (Version: 1.1.6001.0)
setuptools_x64fre (Version: 1.1.6001.0)
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sideshowsamples (Version: 1.1.6001.0)
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smartcardsamples (Version: 1.1.6001.0)
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StarCraft II (Version: 1.4.1.19776)
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Windows Driver Package - Broadcom HIDClass  (06/11/2009 6.2.0.9500) (Version: 06/11/2009 6.2.0.9500)
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wxplibs_x86fre (Version: 1.1.6001.0)
X3: Terran Conflict
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========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 8116.55 MB
Available physical RAM: 5421.96 MB
Total Pagefile: 16231.28 MB
Available Pagefile: 13391.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.16 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:446.23 GB) (Free:305.6 GB) NTFS
2 Drive d: (SDATA1) (Fixed) (Total:232.87 GB) (Free:23.92 GB) NTFS
3 Drive e: (SDATA2) (Fixed) (Total:232.89 GB) (Free:91.09 GB) NTFS
6 Drive h: () (Removable) (Total:7.45 GB) (Free:6.14 GB) FAT32

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Dan                      Guest                    
SACNETDRIVEUSER01        Shamrock                 user                     

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#3 Anshad Edavana

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Posted 08 January 2014 - 03:19 AM

Hi

 

The crash dumps you uploaded shows possible involvement of two drivers in the blue screens.

BugCheck 9F, {3, fffffa8009a82060, fffff80000b9c518, fffffa8012e28a40}

Unable to load image AmUStor.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AmUStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for AmUStor.SYS
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
Probably caused by : AiCharger.sys

AmuStore.sys is the driver file for the card reader and Aicharger.sys came bundled with with some Asus utilities.

 

Please try the below steps and let me know the result.

 

1. Uninstall the following programs from the system.

 

    ASUS AI Recovery (Version: 1.0.8)

    ASUS FancyStart (Version: 1.0.8)
    ASUS LifeFrame3 (Version: 3.0.20)
    ASUS Power4Gear Hybrid (Version: 1.1.28)
    ASUS SmartLogon (Version: 1.0.0008)
    ASUS Virtual Camera (Version: 1.0.19)
    Alcor Micro USB Card Reader (Version: 1.5.17.25482)
    ATK Package (Version: 1.0.0001)

 

 

2. Download and update Chipset driver from the below link.

 

   https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/20775/eng/infinst_autol.exe&lang=eng&Dwnldid=20775&ProductID=816&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility

 

3. Download and install Multi-Card Reader Driver Version V1.7.17.25416 from the official product support page.

 

    http://www.asus.com/us/Notebooks_Ultrabooks/G73Jh/#support

 

Select Windows 7 64 Bit as the OS and you will find the driver under the heading Card Reader.

 

4. Download and install ATKACPI driver and hotkey-related utilities version V1.0.0005 from the official support page.

 

    http://www.asus.com/us/Notebooks_Ultrabooks/G73Jh/#support

 

You will find the driver under Utilities heading.

 

 

If the BSOD continues, please upload the latest crash dumps with next reply.


Edited by Anshad Edavana, 08 January 2014 - 03:20 AM.


#4 technonymous

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Posted 08 January 2014 - 04:28 AM

From my findings, Your system is crashing all the time probably due to the 8g 4x2g memory configuration that you have as well as overclocking.

 

According to your cpu memory spec sheet:

 

Max Memory Size (dependent on memory type) 8 GB Memory Types DDR3-1066/1333

# of Memory Channels 2

Max Memory Bandwidth 21 GB/s Physical Address Extensions 36-bit

ECC Memory Supported: NO

 

As you can see that the memory channels supported are dual channel maximum 8Gig 2x4Gig configuration at 1066/1333. Speccy shows that your ram max is 667x2=1333 and you are running a 4x2 along with a slight overclock. This equals bad.

 

Speccy memory info:

Slot #1
Type: 
DDR3
Size: 
2048 MBytes
Manufacturer: 
Hyundai Electronics
Max Bandwidth: 
PC3-10700 (667 MHz)
Part Number: 
HMT325S6BFR8C-H9
Serial Number: 
24B0A490
Week/year: 
25 / 10
JEDEC #5
 
Speccy shows that you're running your ram at overclocked speeds 711x2=1422....89mhz OC
 
RAM
8.00GB Dual-Channel DDR3 @ 711MHz (9-9-9-24)
 
You need to set the bios ram settings to 1333 at 9-9-9-24 If you still get BSOD's etc then drop it to 1066. If you still have problems then it's time to buy 8g of ram in pair 2x4g modules and follow the QVL (Qualified Venders List) of which type of ram your laptop computer supports.
 

Edited by technonymous, 08 January 2014 - 04:31 AM.


#5 Axil

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Posted 08 January 2014 - 12:31 PM

Thank you both for your replies.  I really appreciate your taking the time to help.  I will begin following the instructions in the first post at once.  If i get another BSOD i'll adjust the ram clock, if i get another BSOD, i'll post back here.

 

It may bear mentioning that i have not messed with the ram clockings, or OC'd any part of this computer.  This is the way it came from ASUS.  I also ran stable for years prior to having this problem.  I'm not saying it couldn't be a hardware configuration issue, just that to my knowledge this i the same configurations that was shipped in all of these types of laptops and hasn't given me any problems during most of it's operating life.



#6 technonymous

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Posted 08 January 2014 - 10:04 PM

Asus shouldn't of set it like that from factory because it's out of spec of the cpu, motherboard & ram. Ocing voids warranty for obvious reasons it destroys components. Maybe it ran fine for a while, but now you're probably seeing the aftermath of that.



#7 Axil

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Posted 09 January 2014 - 11:27 AM

Well it ran stable long enough to make me think everything was fixed... then through another BSOD.  *sigh*

 

Here is the latest minidump

 

I was unable to change the ram clock as an option to do so does not seem to be available in my bios.

 

Should be downloading a 3rd party tool to accomplish this?

 

*edit* to be clear i followed all the instructions in the first post.  Uninstalling ASUS stuff, etc, and installing the appropriate drivers.

 

I can post an updated Speccy or minitoolkit dump if anyone would like to see the current output.


Edited by Axil, 09 January 2014 - 11:28 AM.


#8 Anshad Edavana

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Posted 09 January 2014 - 11:38 PM

Hi

 

This time it is the WLAN driver (which is also old) is causing issues.

BugCheck 9F, {3, fffffa8007b4c060, fffff80004a40518, fffffa8011755b30}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys

http://www.carrona.org/drivers/driver.php?id=athrx.sys

 

Asus support site doesn't offers a driver update so we should do it manually. I need the hardware ID of the WLAN card to get an updated driver. To collect that, please follow the below step.

 

1. Open RUN dialogue (Win key + R ) together

 

2. Type Msinfo32.exe and press "Enter"

 

3. Choose File --> Save and upload the output with next reply.

 

 

In my knowledge, your laptop doesn't offers any BIOS option to manually change neither frequency nor the timing values. So the clock settings are auto set by the BIOS itself. I won't recommend using third party tools as it may make the problems worse or even cause hardware damages. BSOD troubleshooting is not an easy process. You may need to go through several steps to solve the software issues and it is indeed time consuming. I would suggest to wait until we finish fixing all possible software issues first.  



#9 Axil

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Posted 10 January 2014 - 02:43 AM

HERE is the link to the Msinfo32 output as requested.

 

I won't mess with any of the hardware unless you tell me there's no way to fix it in the software.  Thanks again for your help.



#10 Anshad Edavana

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Posted 10 January 2014 - 04:03 AM

Hi

 

Thanks for providing the requested file. I will keep you updated once i get a latest version of the WLAN driver. In the meantime, please try the below steps.

 

1.  Set power plan as Balanced.

 

http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html

 

2. Check for driver updates through "Windows Update".

 

First set your update settings to install/update drivers through "Windows Update" by following instructions from http://www.sevenforums.com/tutorials/2803-device-installation-settings.html  ( set as per Step 3 )

 

Then check for updates and install all updates including the optional ones. Please note whether you receive any driver updates and let me know.



#11 Axil

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Posted 11 January 2014 - 12:54 AM

My power settings were already on balanced.  I have set the Windows Update settings as per your instructions.  All updates were already installed with the exception of Bing Bar, and Bing Desktop.  I did not install these as i don't like these applications, but will if you think for some reason it would make a difference.

 

Also, if it helps.  The wireless adapter is according to my device manager an Atheros AR9285 Wireless Network Adapter.



#12 Anshad Edavana

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Posted 11 January 2014 - 03:44 AM

Hi

 

No need to install or update Bing. We only need driver and hot-fixes from Windows update.

 

Please try the below steps.

 

1. Download and save Qualcomm Atheros Wireless Lan Driver and Application Version  V10.0.0.255  from the below link.

 

    http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=30

 

2. Disconnect the WiFi connection/Internet and uninstall Atheros Driver Installation Program (Version: 9.2) from Control Panel --> Programs. Reboot the system to complete the changes.

 

3. Now install the latest version we downloaded earlier.

 

4. Run web based Intel Driver Update Tool and install any update it offers.

 

   http://www.intel.com/p/en_US/support/detect

 

5. Uninstall Realtek High Definition Audio and reboot the machine. Wait until Windows installs the generic driver for audio. Then download and install 64bits Vista, Windows7, Windows8, Windows8.1 Driver only (Executable file) from official Realtek support site.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

 

 

Check and report whether it makes any difference. 


Edited by Anshad Edavana, 11 January 2014 - 03:45 AM.


#13 Axil

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Posted 12 January 2014 - 02:18 AM

Typing this while the realtek driver is downloading to be installed.  I have completed the rest of your instructions, with one modification.

 

After uninstalling Atheros Driver Installation Program I realized that i also had a program called. Qualcomm Atheros Wifi Driver Installation.  I uninstalled that too, as it looked like it was an older version of the exact same thing i was about to install. Looking at my device manager i saw the only other Atheros device was my LAN controller.  So from the same ASUS site you gave me, i downloaded and installed the latest drivers for the LAN controller after i installed the WLAN driver.  Hopefully that's ok.

 

I used intel's tool, everything except the chipset was labeled "Unknown, or unsupported"  The chipset said the driver was valid, i believe we updated that already. 

 

I am going to install the sound driver now.  I will let you know if i experience any more issues.

 

I also want to note that since the last bsod of which i posted the minidump, i've had no more issues.  And was finally able to complete a full virus scan without a BSOD (And no infections, yay!).

 

Thanks a lot for all your help, and hopefully we are done =)



#14 Axil

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Posted 17 February 2014 - 10:55 AM

Well, everything was fine until yesterday, when i recieved another crash.  I crashed a second time, so i have two new minidumps.

 

I have uploaded them here

 

The only change that was made to this computer during the past month was to download and install the newest windows updates, and also to update my antivirus software from Kaspersky Pure to Kaspersky Pure 3.0.  Other than that, i've only used this computer for web surfing, and emails.






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