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Ran ADWCleaner - HKCU\Software\FLEXnet remains


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#1 lhamilton

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Posted 07 January 2014 - 11:23 PM

After running Rkill, Malwarebytes and Junkware Removal Tool the only thing still left is HKCU\Software\FLEXnet and it's only noticed by ADWCleaner which wants to remove it but can't.

 

As requested, here is the ADWCleaner log:

 

 

# AdwCleaner v3.016 - Report created 07/01/2014 at 20:22:59
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Linda - LINDA-PC
# Running from : D:\lhamilto\install\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\FLEXnet
Key Found : [x64] HKCU\Software\FLEXnet

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Linda\AppData\Roaming\Mozilla\Firefox\Profiles\3zwcdwdb.default-1367292270194\prefs.js ]


*************************

AdwCleaner[R0].txt - [8926 octets] - [07/01/2014 00:32:57]
AdwCleaner[R1].txt - [978 octets] - [07/01/2014 00:41:54]
AdwCleaner[R2].txt - [1097 octets] - [07/01/2014 00:45:07]
AdwCleaner[R3].txt - [1157 octets] - [07/01/2014 01:05:06]
AdwCleaner[R4].txt - [1277 octets] - [07/01/2014 19:46:59]
AdwCleaner[R5].txt - [1338 octets] - [07/01/2014 19:52:15]
AdwCleaner[R6].txt - [1458 octets] - [07/01/2014 19:55:49]
AdwCleaner[R7].txt - [1135 octets] - [07/01/2014 20:22:59]
AdwCleaner[S0].txt - [7609 octets] - [07/01/2014 00:35:54]
AdwCleaner[S1].txt - [999 octets] - [07/01/2014 00:43:02]
AdwCleaner[S2].txt - [1180 octets] - [07/01/2014 01:06:12]
AdwCleaner[S3].txt - [1360 octets] - [07/01/2014 19:53:15]

########## EOF - C:\AdwCleaner\AdwCleaner[R7].txt - [1434 octets] ##########

and I've included a zip of the DDS log.

 

So far I haven't noticed any problems with my machine.

 

Thanks.

 

 

 

Attached Files

  • Attached File  DDS.zip   6.53KB   1 downloads


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#2 lhamilton

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Posted 08 January 2014 - 12:10 PM

BTW, after I posted, I reran the MalwareBytes checks and it found nothing. As requested, I've made no changes but MalwareBytes Pro evaluation version remains on my system and told me a few times this morning that it is blocking 162.210.192.21 IP but none since then.



#3 lhamilton

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Posted 09 January 2014 - 08:55 PM

Also -- I've realized since I sent in the info that the Malwarebytes program is resident. I didn't realize that and the Junkware Removal tool ran with Malwarebytes resident. Don't know if that mattered. I'm still getting occasional notes from Malwarebytes that it's successfuly blocked access to 162.210.192.21 type rundll.exe and firefox outgoing. Don't know if that matters.



#4 lhamilton

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Posted 09 January 2014 - 09:17 PM

(just adding to the info) Tonight Malwarebytes tells me it blocked and quarantined a threat c:\ProgramData\Fast And Safe\FastAndSafe.dll SpywarePassword and I got another block of 162.210.192.21 outgoing port 49926 rundll.exe



#5 lhamilton

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Posted 09 January 2014 - 09:28 PM

( Malwarebytes keeps popping up to tell me it's finding and quarntining Fast and Safe --  8 copies of the Fast and Safe found and quarantined in the last half hour and it looks like it's continuing -- not a clue what's behind this!)



#6 lhamilton

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Posted 09 January 2014 - 11:46 PM

I checked the Malwarebytes logs for today and this is what I'm seeing --

 

2014/01/09 13:42:14 -0500    LINDA-PC    (null)    MESSAGE    Starting protection
2014/01/09 13:42:14 -0500    LINDA-PC    (null)    MESSAGE    Protection started successfully
2014/01/09 13:42:14 -0500    LINDA-PC    (null)    MESSAGE    Starting IP protection
2014/01/09 13:42:16 -0500    LINDA-PC    (null)    MESSAGE    IP Protection started successfully
2014/01/09 13:49:13 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49701, Process: rundll32.exe)
2014/01/09 13:49:37 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49734, Process: firefox.exe)
2014/01/09 13:55:16 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49979, Process: rundll32.exe)
2014/01/09 13:55:40 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49985, Process: firefox.exe)
2014/01/09 14:01:10 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 50020, Process: rundll32.exe)
2014/01/09 14:01:42 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 50024, Process: firefox.exe)
2014/01/09 20:50:21 -0500    LINDA-PC    (null)    MESSAGE    Starting protection
2014/01/09 20:50:22 -0500    LINDA-PC    (null)    MESSAGE    Protection started successfully
2014/01/09 20:50:22 -0500    LINDA-PC    (null)    MESSAGE    Starting IP protection
2014/01/09 20:50:25 -0500    LINDA-PC    Linda    MESSAGE    IP Protection started successfully
2014/01/09 20:57:21 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49639, Process: rundll32.exe)
2014/01/09 20:57:37 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49670, Process: firefox.exe)
2014/01/09 21:03:23 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49926, Process: rundll32.exe)
2014/01/09 21:03:40 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 49931, Process: firefox.exe)
2014/01/09 21:05:59 -0500    LINDA-PC    Linda    MESSAGE    Executing scheduled update:  Daily
2014/01/09 21:06:13 -0500    LINDA-PC    Linda    MESSAGE    Scheduled update executed successfully:  database updated from version v2014.01.08.07 to version v2014.01.10.01
2014/01/09 21:06:13 -0500    LINDA-PC    Linda    MESSAGE    Starting database refresh
2014/01/09 21:06:14 -0500    LINDA-PC    Linda    MESSAGE    Stopping IP protection
2014/01/09 21:06:15 -0500    LINDA-PC    Linda    MESSAGE    IP Protection stopped successfully
2014/01/09 21:06:19 -0500    LINDA-PC    Linda    MESSAGE    Database refreshed successfully
2014/01/09 21:06:19 -0500    LINDA-PC    Linda    MESSAGE    Starting IP protection
2014/01/09 21:06:22 -0500    LINDA-PC    Linda    MESSAGE    IP Protection started successfully
2014/01/09 21:09:24 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 50016, Process: rundll32.exe)
2014/01/09 21:09:40 -0500    LINDA-PC    Linda    IP-BLOCK    162.210.192.21 (Type: outgoing, Port: 50019, Process: firefox.exe)
2014/01/09 21:10:40 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:10:40 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:12:06 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:12:06 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:12:09 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:12:09 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:18:01 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:18:01 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:18:11 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:18:11 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:20:42 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:20:42 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:24:54 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:24:54 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:25:01 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:25:01 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:28:34 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:28:35 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:30:44 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:30:44 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:40:45 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:40:45 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 21:50:47 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 21:50:47 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:00:48 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:00:49 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:10:50 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:10:50 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:18:00 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:18:00 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:18:07 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:18:07 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:18:11 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:18:11 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:20:52 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:20:52 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:30:53 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:30:53 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:40:55 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:40:55 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 22:50:56 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 22:50:56 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:00:58 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:00:58 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:04:10 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:04:10 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:10:59 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:10:59 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:17:00 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:17:00 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:18:00 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:18:00 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:21:01 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:21:01 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:22:00 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:22:00 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:31:02 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:31:03 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:41:04 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:41:04 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:42:40 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:42:40 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:44:11 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:44:11 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:44:18 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
2014/01/09 23:44:18 -0500    LINDA-PC    Linda    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2014/01/09 23:44:48 -0500    LINDA-PC    Linda    DETECTION    C:\ProgramData\Fast And Safe\FastAndSafe.dll    Spyware.Password    QUARANTINE
 



#7 lhamilton

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Posted 12 January 2014 - 01:38 PM

I've reposted this at http://www.bleepingcomputer.com/forums/t/520586/ran-adwcleaner-hkcusoftwareflexnet-remains/



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Posted 12 January 2014 - 11:25 PM

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I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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Posted 13 January 2014 - 08:57 AM

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