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Post Windows 8.1 Update error (driver_irql_not_less_or_equal)


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#1 Hero32

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Posted 07 January 2014 - 10:12 PM

I saw a similar thread which resoloved the issue and will provide the info he needed as well as the link thanks in advance and let me know if I need anything else.

Previous thread -

http://www.bleepingcomputer.com/forums/t/511883/post-update-windows-81-error-driver-irql-not-less-or-equal/

Mini Dump Files -

https://app.box.com/s/ucse74rapo5kp44nsa1h

https://app.box.com/s/43htd0hj1wczd64oq1bf

https://app.box.com/s/ld3drj16ykehplaz7q09

https://app.box.com/s/yr0a3fzlbzjd5gsc6lc0

Speccy -

http://speccy.piriform.com/results/1SSr3TDbOoxI3nWTPLI7oaZ

Minitoolbox -

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Jerid (administrator) on 07-01-2014 at 22:09:02
Running from "C:\Users\Jerid\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/07/2014 06:15:44 AM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.16431 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10c8

Start Time: 01cf0b88efe9aa6d

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\wwahost.exe

Report Id: 373054a3-777c-11e3-be7a-0c8bfd212e91

Faulting package full name: Microsoft.XboxLIVEGames_2.0.20.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.XboxLIVEGames

Error: (01/07/2014 04:15:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 16.1.0.0, time stamp: 0x521e80f5
Faulting module name: MurocApi.dll, version: 16.1.0.0, time stamp: 0x521e7ff7
Exception code: 0xc0000005
Fault offset: 0x0000000000026570
Faulting process id: 0xac4
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5

Error: (01/07/2014 04:15:15 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: JERID)
Description: Activation of app Microsoft.XboxLIVEGames_8wekyb3d8bbwe!Microsoft.XboxLIVEGames failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (01/07/2014 04:15:14 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: JERID)
Description: App Microsoft.XboxLIVEGames_2.0.20.0_x64__8wekyb3d8bbwe+Microsoft.XboxLIVEGames did not launch within its allotted time.

Error: (01/07/2014 02:59:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 16.1.0.0, time stamp: 0x521e80f5
Faulting module name: MurocApi.dll, version: 16.1.0.0, time stamp: 0x521e7ff7
Exception code: 0xc0000005
Fault offset: 0x0000000000026570
Faulting process id: 0xa7c
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider IntelWLANEventProvider attempted to register query "select * from CIntelQosEvent" whose target class "CIntelQosEvent" in //./ROOT/default namespace does not exist. The query will be ignored.

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider IntelWLANEventProvider attempted to register query "select * from CIntelDot1xEvent" whose target class "CIntelDot1xEvent" in //./ROOT/default namespace does not exist. The query will be ignored.

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider IntelWLANEventProvider attempted to register query "select * from CIntelWLANEvent" whose target class "CIntelWLANEvent" in //./ROOT/default namespace does not exist. The query will be ignored.

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider  attempted to register query "select * from CIntelQosEvent" whose target class "CIntelQosEvent" in //./ROOT/default namespace does not exist. The query will be ignored.

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider  attempted to register query "select * from CIntelDot1xEvent" whose target class "CIntelDot1xEvent" in //./ROOT/default namespace does not exist. The query will be ignored.


System errors:
=============
Error: (01/07/2014 09:21:29 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80001ea4c47)C:\WINDOWS\MEMORY.DMP010714-20187-01

Error: (01/07/2014 09:21:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:06:44 PM on ?1/?7/?2014 was unexpected.

Error: (01/07/2014 05:59:55 AM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{FC50104A-35C8-4985-94CF-D3F669300DA5} because another computer on the network has the same name.  The server could not start.

Error: (01/07/2014 04:15:39 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/07/2014 04:13:59 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80001e95c47)C:\WINDOWS\MEMORY.DMP010714-21265-01

Error: (01/07/2014 04:13:58 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:59:27 AM on ?1/?7/?2014 was unexpected.

Error: (01/07/2014 03:19:27 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80001ecbc47)C:\WINDOWS\MEMORY.DMP010714-24921-01

Error: (01/07/2014 03:19:26 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:58:02 AM on ?1/?7/?2014 was unexpected.

Error: (01/07/2014 03:00:01 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/07/2014 02:58:14 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80001ea8c47)C:\WINDOWS\MEMORY.DMP010714-26781-01


Microsoft Office Sessions:
=========================
Error: (01/07/2014 06:15:44 AM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.1643110c801cf0b88efe9aa6d4294967295C:\WINDOWS\system32\wwahost.exe373054a3-777c-11e3-be7a-0c8bfd212e91Microsoft.XboxLIVEGames_2.0.20.0_x64__8wekyb3d8bbweMicrosoft.XboxLIVEGames

Error: (01/07/2014 04:15:18 AM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe16.1.0.0521e80f5MurocApi.dll16.1.0.0521e7ff7c00000050000000000026570ac401cf0b88da7df7f3C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll39bb38c2-777c-11e3-be7a-0c8bfd212e91

Error: (01/07/2014 04:15:15 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: JERID)
Description: Microsoft.XboxLIVEGames_8wekyb3d8bbwe!Microsoft.XboxLIVEGames-2144927142

Error: (01/07/2014 04:15:14 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: JERID)
Description: Microsoft.XboxLIVEGames_2.0.20.0_x64__8wekyb3d8bbwe+Microsoft.XboxLIVEGames

Error: (01/07/2014 02:59:30 AM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe16.1.0.0521e80f5MurocApi.dll16.1.0.0521e7ff7c00000050000000000026570a7c01cf0b7e469995f7C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dlla27ee679-7771-11e3-be78-0c8bfd212e91

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: IntelWLANEventProviderselect * from CIntelQosEventCIntelQosEvent//./ROOT/default

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: IntelWLANEventProviderselect * from CIntelDot1xEventCIntelDot1xEvent//./ROOT/default

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: IntelWLANEventProviderselect * from CIntelWLANEventCIntelWLANEvent//./ROOT/default

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: select * from CIntelQosEventCIntelQosEvent//./ROOT/default

Error: (01/07/2014 01:12:10 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: select * from CIntelDot1xEventCIntelDot1xEvent//./ROOT/default


=========================== Installed Programs ============================

Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader X MUI (Version: 10.0.0)
ASUS FaceKey (Version: 4.1.0.0)
ASUS LifeFrame3 (Version: 3.1.13)
ASUS Live Update (Version: 3.2.4)
ASUS Power4Gear Hybrid (Version: 3.0.4)
ASUS Smart Gesture (Version: 2.2.0)
ASUS Splendid Video Enhancement Technology (Version: 2.01.0005)
ASUS USB Charger Plus (Version: 3.1.0)
ASUS Video DSP (Version: 1.0.000)
ASUS WebStorage Sync Agent (Version: 1.1.18.159)
ATK Package (Version: 1.0.0027)
Azteca (Version: 2.2.0.97)
Bejeweled 3 (Version: 2.2.0.97)
Cut the Rope (Version: 3.0.2.38)
D3DX10 (Version: 15.4.2368.0902)
Dragon Assistant Application en-US version 1.5.4 (Version: 1.5.4)
Dragon Assistant Core Recognition Service version 1.1.8 (Version: 1.1.8)
Dragon Assistant Language Data en-US version 1.1.1 (Version: 1.1.1)
Dragon Assistant version 1.5.4 (Version: 1.5.4)
Intel Anti-Theft Discovery App (Version: 1.1.0.7)
Intel AT Service (Version: 1.0)
Intel Experience Center - Configuration (Version: 1.5.0.0)
Intel® Dynamic Platform and Thermal Framework (Version: 7.0.0.2023)
Intel® Experience Center Desktop Software (Version: 1.5.0.0)
Intel® Experience Center Driver (Version: 1.0.90.0)
Intel® Management Engine Components (Version: 9.5.10.1550)
Intel® PRO/Wireless Driver (Version: 16.01.5000.0577)
Intel® Processor Graphics (Version: 10.18.10.3308)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 16.1.0.0069)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 3.1.1306.0354)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 3.0.0.66956)
Intel® Smart Connect Technology 4.1 x64 (Version: 4.1.42.2308)
Intel® Update Manager (Version: 1.6.0.56)
Intel® WiDi (Version: 4.2.15.0)
Intel® PROSet/Wireless Software (Version: 16.1.0)
Intel® PROSet/Wireless Software (Version: 16.1.5)
Intel® PROSet/Wireless WiFi Software (Version: 16.01.5000.0269)
Intel® Trusted Connect Service Client (Version: 1.28.487.1)
League of Legends (Version: 3.0.0)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 15.0.4454.1510)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Pando Media Booster (Version: 2.6.0.7)
Peggle (Version: 2.2.0.95)
Penguins! (Version: 2.2.0.98)
Photo Gallery (Version: 16.4.3505.0912)
Realtek Ethernet Controller Driver (Version: 8.11.201.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.6937)
Realtek USB Card Reader (Version: 6.2.9200.39041)
Shared C Run-time for x64 (Version: 10.0.0)
Skype™ 6.11 (Version: 6.11.102)
Tales of Lagoona (Version: 2.2.0.110)
Update Installer for WildTangent Games App
WildTangent Games (Version: 1.0.0.0)
WildTangent Games App (Version: 4.0.10.5)
Windows Driver Package - ASUS (ATP) Mouse  (05/09/2013 1.0.0.173) (Version: 05/09/2013 1.0.0.173)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinFlash (Version: 2.42.0)

========================= Devices: ================================

Name: IWD Bus Enumerator
Description: IWD Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: iwdbus
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 6027.62 MB
Available physical RAM: 3907.9 MB
Total Pagefile: 12171.62 MB
Available Pagefile: 9989.37 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.19 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:676.99 GB) (Free:634.07 GB) NTFS

========================= Users: ========================================

User accounts for \\JERID

Administrator            Guest                    Jerid                    


**** End of log ****



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#2 Anshad Edavana

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Posted 07 January 2014 - 11:59 PM

Hi

 

The crash dumps you uploaded seems to blame Intel HD Graphics driver as the reason behind the crashes.

BugCheck D1, {28, 2, 0, fffff80001ecbc47}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+62c47 )

But the driver seems to be new ( from Sep 2013).

Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Sep 17 05:38:54 2013 (52379D96)

In your installed application list, League of Legends can be seen. In y experience, there seems to be an issue between LoL and Intel graphics which results in the same kind of BSOD you are experiencing. Can you confirm whether the BSOD only happens when running LoL ?.



#3 Hero32

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Posted 08 January 2014 - 12:26 AM

Yes so far it only happens when i play League of Legends



#4 Anshad Edavana

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Posted 08 January 2014 - 02:48 AM

Hi

 

As far as i know, the issue seems to be a big of LoL. Please try the below steps let me know whether it helps.

 

1. Uninstall  Intel® Processor Graphics and reboot the machine.

 

2. Run Intel Driver Update Tool and install the display driver it offers.

 

    http://www.intel.com/p/en_US/support/detect/graphics

 

In case "Intel" doesn't offers any driver updates, download and install the driver from "Asus" product support page.

 

3. Update DirectX from http://www.microsoft.com/en-in/download/details.aspx?id=35

 

4. Set Intel Graphics to Maximum Performance.

 

     Please follow step 3 and 4 of this guide - http://www.pvladov.com/2013/01/improve-intel-hd-graphics-performance.html

 

Let me know whether it helps.


Edited by Anshad Edavana, 08 January 2014 - 02:49 AM.


#5 Hero32

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Posted 08 January 2014 - 11:30 AM

I played 2 games so far 17 min and 30 min, both played all the way through. It usually stopped me around 15-20 min in. If you don't hear from me again it worked, thank you so much for all your help I hope you keep doing this for other people. They will definitely appreciate it, I know I did.



#6 Hero32

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Posted 08 January 2014 - 12:22 PM

Ok just played 1 and 19 min in I got BSOD. I was wondering I have a second monitor attached is this the reason I keep getting BSOD, and also I didnt mention it before because League of Legends was playing but the download from Intel does not work saying that I need the driver from the manufacturer.



#7 Anshad Edavana

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Posted 08 January 2014 - 01:32 PM

Hi

 

I have seen the same BSOD in a lot of systems which only happens if LoL is played. So i assume this is a bug of LoL than a Windows issue. Please check whether there is any recent patches for the game is released. If yes, install that. If not, try playing LoL in Windows 7 compatibility mode.

 

 

1. Right click on the LoL shortcut.
2. Go to properties.
3. Click on the tab "Compatibility"
4. Tick on Run as "Windows 7"
 
 
Also i would recommend to send a help request to the official LoL support as the game needs a patch. 
 


#8 Hero32

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Posted 09 January 2014 - 02:42 AM

So far the windows 7 tick in working thank you for all your help.






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