It always says that I need to shut down in my Start Menu because it needs to install updates. I click on it and leave it on and it appears to shut down as normal, however, the next time I use it, it needs to shut down again and I am continuing a vicious cycle.
I opened Windows Update and it looks like it is trying to install the Internet Explorer 11 update and has been trying unsuccessfully since 11/26. I don't even use Explorer, but it is set to update automatically.
I am now trying to download the Readiness Tool and it has been stuck on the same screen for an hour or so and this is what it says:
Initializing installation... done!
Installing Hotfix for Windows (KB947821) (update 1 of 1)...
I really appreciate your help. Thank you so much!