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my search dial removal help

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7 replies to this topic

#1 dialout


  • Members
  • 118 posts
  • Local time:03:28 PM

Posted 07 January 2014 - 07:44 PM

wifeypoo apparently downloaded this without noticing it. I cant seem to shake it. I Have uninstalled, wiped the browser extentions, searched and deleted all file folders and even tried to use revo to remove it. Avg cant find it, and although i can no longer find any reference files for the toolbar it is still showing in my google search box, and in the dropdown box on the top right of the screen listinig the search engines.



Any help would be greatly appreciated.



Attached Files

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#2 nasdaq


  • Malware Response Team
  • 40,754 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:28 PM

Posted 12 January 2014 - 10:26 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 dialout

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  • Members
  • 118 posts
  • Local time:03:28 PM

Posted 13 January 2014 - 03:46 PM

AdwCleaner got it right off the bat. It immediately picked up a toolbar updater, and I cleaned it. The mysearchdial logo is now gone from the google search. I will attack the logs for your review.

# AdwCleaner v3.017 - Report created 13/01/2014 at 14:49:25
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : SHEILA - SHEILA-PC
# Running from : C:\Users\SHEILA\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : vToolbarUpdater17.3.0

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
Folder Deleted : C:\ProgramData\AVG Security Toolbar
Folder Deleted : C:\Program Files\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files\optimizer pro
Folder Deleted : C:\Program Files\Common Files\AVG Secure Search
[!] Folder Deleted : C:\Users\SHEILA\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\SHEILA\AppData\Local\genienext
Folder Deleted : C:\Users\SHEILA\AppData\Local\Mobogenie
Folder Deleted : C:\Users\SHEILA\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\SHEILA\AppData\Roaming\newnext.me
Folder Deleted : C:\Users\SHEILA\Documents\Mobogenie
Folder Deleted : C:\Users\SHEILA\Documents\optimizer pro
Folder Deleted : C:\Users\SHEILA\AppData\Roaming\Mozilla\Firefox\Profiles\wsczxe6f.default\CouponXplorer_5z
Folder Deleted : C:\Users\SHEILA\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
File Deleted : C:\Users\SHEILA\AppData\Roaming\Mozilla\Firefox\Profiles\wsczxe6f.default\searchplugins\Mysearchdial.xml
File Deleted : C:\Users\SHEILA\AppData\Roaming\Mozilla\Firefox\Profiles\wsczxe6f.default\searchplugins\safeguard-secure-search.xml
File Deleted : C:\Program Files\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml
File Deleted : C:\Users\SHEILA\AppData\Roaming\Mozilla\Firefox\Profiles\wsczxe6f.default\user.js
File Deleted : C:\Users\SHEILA\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_pflphaooapbgpeakohlggbpidpppgdff_0.localstorage
File Deleted : C:\Windows\Tasks\MySearchDial.job
File Deleted : C:\Windows\System32\Tasks\MySearchDial

***** [ Shortcuts ] *****

***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKCU\Software\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4A3B4BF9-AC7D-42B2-A5F3-16EE79F07D77}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4A3B4BF9-AC7D-42B2-A5F3-16EE79F07D77}
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [NextLive]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [mobilegeni daemon]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D40753C7-8A59-4C1F-BE88-C300F4624D5B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Data Restored : HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\Software\aartemisSoftware
Key Deleted : HKLM\Software\AVG SafeGuard toolbar
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\InstallIQ
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Search_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Search Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\SHEILA\AppData\Roaming\Mozilla\Firefox\Profiles\wsczxe6f.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultenginename", "Mysearchdial");
Line Deleted : user_pref("browser.search.selectedEngine", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.aflt", "irmsd0101");
Line Deleted : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
Line Deleted : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1QzutDtDtC0EyE0F0ByEtD0F0C0Azy0A0C0EtN0D0Tzu0SyBtAzztN1L2XzutBtFtBtFtCyEtFtCtAyBzytN1L1CzutCyD1B1P1R");
Line Deleted : user_pref("extensions.mysearchdial.cr", "1599347419");
Line Deleted : user_pref("extensions.mysearchdial.dfltLng", "");
Line Deleted : user_pref("extensions.mysearchdial.dfltSrch", true);
Line Deleted : user_pref("extensions.mysearchdial.dnsErr", true);
Line Deleted : user_pref("extensions.mysearchdial.excTlbr", false);
Line Deleted : user_pref("extensions.mysearchdial.hmpg", true);
Line Deleted : user_pref("extensions.mysearchdial.hmpgUrl", "hxxp://start.mysearchdial.com/?f=1&a=irmsd0101&cd=2XzuyEtN2Y1L1QzutDtDtC0EyE0F0ByEtD0F0C0Azy0A0C0EtN0D0Tzu0SyBtAzztN1L2XzutBtFtBtFtCyEtFtCtAyBzytN1L1CzutC[...]
Line Deleted : user_pref("extensions.mysearchdial.id", "001E4FB40FCA9ACE");
Line Deleted : user_pref("extensions.mysearchdial.instlDay", "16077");
Line Deleted : user_pref("extensions.mysearchdial.instlRef", "");
Line Deleted : user_pref("extensions.mysearchdial.newTabUrl", "hxxp://start.mysearchdial.com/?f=2&a=irmsd0101&cd=2XzuyEtN2Y1L1QzutDtDtC0EyE0F0ByEtD0F0C0Azy0A0C0EtN0D0Tzu0SyBtAzztN1L2XzutBtFtBtFtCyEtFtCtAyBzytN1L1Czu[...]
Line Deleted : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.tlbrId", "base");
Line Deleted : user_pref("extensions.mysearchdial.tlbrSrchUrl", "hxxp://start.mysearchdial.com/?f=3&a=irmsd0101&cd=2XzuyEtN2Y1L1QzutDtDtC0EyE0F0ByEtD0F0C0Azy0A0C0EtN0D0Tzu0SyBtAzztN1L2XzutBtFtBtFtCyEtFtCtAyBzytN1L1C[...]
Line Deleted : user_pref("extensions.mysearchdial.vrsn", "");
Line Deleted : user_pref("extensions.mysearchdial.vrsni", "");
Line Deleted : user_pref("extensions.mysearchdial_i.hmpg", true);
Line Deleted : user_pref("extensions.mysearchdial_i.newTab", false);
Line Deleted : user_pref("extensions.mysearchdial_i.smplGrp", "none");
Line Deleted : user_pref("extensions.mysearchdial_i.vrsnTs", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.BUTTON_STRUCTURE", "[{\"b\":220931841,\"c\":\"mindspark.magnify\",\"p\":\"L.0\"},{\"b\":220931842,\"c\":\"mindspark.entersearchterms\",\"p\":\"L.0.0[...]
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.firstKnownVersion", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.homepage", "hxxp://home.tb.ask.com/index.jhtml?ptb=F663F984-281F-46B8-AA3F-00ABEF7F2460&n=780b5d55&p2=^AFA^xdm318^S08368^us&si=clcl32b");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.initialized", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installKeysSource", "Cookies");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installType", "XPI");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.contextKey", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.installDate", "2014010709");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.partnerId", "^AFA^xdm318^S08368^us");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.partnerSubId", "clcl32b");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.pixelUrl", "hxxp://www.couponxplorer.com/install_pixels.jhtml?partner=^AFA^xdm318^S08368^us&coId=3b9d97f1e0b54c78bec6c2bb0f4d1af1");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.success", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.installation.toolbarId", "F663F984-281F-46B8-AA3F-00ABEF7F2460");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.isCompliantUninstallImplementation", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.lastActivePing", "1389104155526");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.lastKnownVersion", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.options.defaultSearch", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.options.homePageEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.options.keywordEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.options.tabEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.partnerPixelFired", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._5zMembers_.toolbarCollapsed", false);
Line Deleted : user_pref("extensions.toolbar.mindspark.lastInstalled", "couponxplorer@mindspark.com");


AdwCleaner[R0].txt - [14535 octets] - [13/01/2014 14:48:45]
AdwCleaner[S0].txt - [13866 octets] - [13/01/2014 14:49:25]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [13927 octets] ##########

Attached Files

Edited by nasdaq, 14 January 2014 - 09:43 AM.

#4 nasdaq


  • Malware Response Team
  • 40,754 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:28 PM

Posted 14 January 2014 - 09:46 AM

Looking better.

One last Scan.
Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please let me know if you have other issues with this computer.

#5 dialout

  • Topic Starter

  • Members
  • 118 posts
  • Local time:03:28 PM

Posted 14 January 2014 - 11:45 AM

here it is

Attached Files

#6 nasdaq


  • Malware Response Team
  • 40,754 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:28 PM

Posted 14 January 2014 - 01:40 PM

Just remove this old version of Java™ 6 Update 7 using the Add/Remove Programs.

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

#7 dialout

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Posted 16 January 2014 - 03:56 PM

done and done....things look good now


thank you for your help, feel free to close this thread.

#8 nasdaq


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Posted 17 January 2014 - 08:47 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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