Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

WIndows error recovery screen


  • Please log in to reply
2 replies to this topic

#1 pennywaltz

pennywaltz

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:11:39 AM

Posted 07 January 2014 - 06:12 PM

I have no idea what my mom does on her laptop. I Have her as a standard user and all she does is check email, stream movies and print out coupons. She have been dong the exact same thing.. visiting the same sites for years. At the beginning of December, it seems that something went wrong.

 

So when I got to my mom's computer, I get to  WIndows error recovery screen. . I first try to start windows normally and it just restarts and goes back to the error recovery screen. So I try launching startup repair. The screen goes black and nothing happens. I left it there for about 12 hours and nothing. 

 

So I attempted to pop in a Win 7 CD from MDSN-AA/Dreamspark to attempt to system restore. But after hitting next after selecting my language etc. Nothing happens. So alternatively, I try popping in the ACER Recovery CD that came with my mom's laptop. Same thing, after I select my language and hit next, it just sits there.

 

So I decided to pop in my Ubuntu CD and  I deleted the partition that Windows is on (Only 1 partition) and the ACER recovery CD works (did not try the WIn 7 CD). all is well. I was able to install Windows 7.. MS Security Essential, and other stuff.... updated windows and gave the laptop back to my mom.

 

So about a week later, it happens yet again. So I redid the process... 

 

THen about another week later it happens again. So I don't know what the problem is. Can anyone suggest what is happening?  Or how to pinpoint the problem? I am unsure if it is a bad Windows update patch or what.  I am on my 4th reinstall of Windows in about 1 month timespan. 

 

My mom is set as a standard user on the laptop, not an admin. I have spy-bot to keep an eye on changes in the registry. I don't know what else to do to prevent this from happening again. 



BC AdBot (Login to Remove)

 


#2 KingdomSeeker

KingdomSeeker

  • Members
  • 458 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:39 AM

Posted 07 January 2014 - 06:39 PM

Hi Pennywaltz, and welcome to BP. It'll help if you can run a couple reports for us.

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 


#3 pennywaltz

pennywaltz
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:11:39 AM

Posted 07 January 2014 - 07:04 PM

 

Hi Pennywaltz, and welcome to BP. It'll help if you can run a couple reports for us.

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 

 

hi there. So I am in the process of reinstalling windows right now (so the drive was formatted). Is it possible to have the program run in the background and spit out logs? So I can refer to it then next time it happens?






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users