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ComboFix Complains about Anti Virus running when not


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#1 cambene

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Posted 07 January 2014 - 06:01 PM

I use ComboFix at work and have one question that bothers me a bit.  ComboFix warns me about another anti virus program running and the dreaded "unpredictable results may occor".  However I am running ComboFix in Safe Mode and there is no other AV programs, processes, or anything else running.  Is this warning based on finding AV references in the registry?  I'd just like to know when it's safe to proceed without killing a client's computer.



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#2 cryptodan

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Posted 07 January 2014 - 06:10 PM

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise with new malware infections or other security tools conflicting with ComboFix, experts are aware of them and can advise users what should or should not be done while providing assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

What specific issues are you having that requires using ComboFix?

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#3 quietman7

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Posted 07 January 2014 - 07:08 PM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert who is assisting them deal with a malware problem. When issues arise due to complex malware infections, possible false detections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need such assistance, please read the "Preparation Guide For Requesting Help" starting at Step 6.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
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