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Computer Not Recognizing My USB Devices


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#1 Judie62

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Posted 07 January 2014 - 05:45 PM

My PL 121 Samsung Smart Camera 5X.

 

When I hook o my Usb port on my computer I get a message saying

 

USB device not recognized one of the USB devices attached to this computer has malfunctioned, and windows does not recognize it.

 

 

My Samsung Notebook

 

When I hook it to the computer, I get a message saying

 

Device driver software was not successfully installed.

Please consult with your manufacturer for assistance getting this device installed.

MTP USB Device      X Failed

 

 

Now for this part I'm not sure if it matters but, the original USB cables I got with the Samsung Notebook and Samsung Cam,one got chewed up by the dog and the other one I lost.

I know that with the original USB cables they were both working. What I did was buy one for my cam from Amazon and the Notebook we had one that would work for it but the Usb cable we are using is not one for a note book.

The other thing is that they will both charge when I connect them to my computer.

 

Is there anything  can do to fix this?



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#2 dicke

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Posted 07 January 2014 - 06:02 PM

Hi,
Quick question, are you connecting before or after you are starting your computer?
Thanks

Stay well and surf safe [stay protected]

Dick E


#3 Judie62

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Posted 07 January 2014 - 06:12 PM

I connect them after I start my computer. Because before they were working.


Edited by Judie62, 07 January 2014 - 06:13 PM.


#4 KingdomSeeker

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Posted 07 January 2014 - 06:30 PM

Have you tried to use a different port?



#5 Judie62

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Posted 07 January 2014 - 06:42 PM

Yes,but got he same message.



#6 dicke

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Posted 07 January 2014 - 07:34 PM

Judie62,
Try making the connections and then turning on the computer. My system seems to take inventory of the devices as it boots and at times refuses to recognize devices added after the desktop is in place. Just a thought.
Keep us posted

Stay well and surf safe [stay protected]

Dick E


#7 hamluis

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Posted 08 January 2014 - 10:20 AM

I'd replace the cable that is dubious...or both cables.

 

Louis



#8 Judie62

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Posted 08 January 2014 - 12:52 PM

Thanks Louis. That's exactly what I thought I would have to do.

So it does make a big difference between what USB cables I use then?

Because the 2 I am using are not the original ones. So when I connect to my computer,it gives me those messages.

I know with the original cables it was working great for both he camera and Notebook.



#9 dc3

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Posted 08 January 2014 - 01:08 PM

The cables are the same, it doesn't matter who manufactured them as long as they are in working condition.  I'm sure Luis was suggesting that the cable could be the culprit.

 

If USB devices have been frequently unplugged or unplugged without being properly stopped the Selective Suspend in the registry can turn off the USB Hub.  This usually can be restarted by opening the Device Manager, right click on the computer icon and choose Scan for hardware changes.


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#10 Judie62

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Posted 08 January 2014 - 11:19 PM

I just went to the device manager and where it said unknown device,which is the one for my cam.This is the message I got

 

Windows has stopped this device because it has reported problems. (Code 43)



#11 dc3

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Posted 09 January 2014 - 09:45 AM

Turn off the notebook, unplug the power adapter, remove the battery and leave the computer like this for five minutes.  Put the adapter and battery back in, plug in the power adapter and start the notebook.  Let us know if this resolves the issue.

 

Edit:

 

In the Device Manager under Imaging devices, do you see your camera?


Edited by dc3, 09 January 2014 - 09:51 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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