I've been trying to fix my parents' laptop for the past hour and I am completely lost.
They have a Toshiba Satellite L655-S5059 with Windows 7.
Basically, the computer froze up on them. They manually shut it off (holding down the power button) and it would not restart. Starting Windows normally would only get them as far as the "Starting Windows" screen.
The "repair your computer" option doesn't fare much better, as I get as far as a black screen with a cursor visible before it freezes again. Starting it in safe mode produces a similar result.
Unfortunately, I don't have a recovery disk to work with. Is there any way that I can fix this?
Edited by uniquenewyork, 07 January 2014 - 05:25 PM.