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XP Pro / system problem?


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3 replies to this topic

#1 RoryFire

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Posted 07 January 2014 - 05:19 AM

Been asked to look at Father-in-Laws little desktop - a little HP Compaq 8000 Elite - and I'm a bit stuck so would appreciate some help.  It's running XP Pro SP3.

 

The initial fault was "no internet access" and this apparently occured while updating his McAfee subscription.  I wasn't aware he even had that - I know the machine originally had AVG Free and last time I looked at it was running MSE

 

I couldn't get McAfee, AVG or MSE to run but have found Avast seems OK, although the WebRep plug in crashes IE8 unless disabled (apparently a common issue).

 

The other thing that concerns me is that I can't access safe mode (log in fails) and restore never works, even if I manually create a restore point.

 

 

Help please!



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#2 cryptodan

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Posted 07 January 2014 - 06:57 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 RoryFire

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Posted 07 January 2014 - 07:17 AM

Thanks for responding.

 

As I thought the machine was more or less OK I asked to close the thread I started originally at http://www.bleepingcomputer.com/forums/t/519725/no-av-will-run-cant-access-safe-mode but someone has now reponded and thinks there might be a problem so I will continue there for now, if that's OK?


Edited by RoryFire, 07 January 2014 - 07:47 AM.


#4 Platypus

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Posted 07 January 2014 - 08:02 AM

Closing topic at request of OP.


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