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Ran ADWCleaner - HKCU\Software\FLEXnet remains


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5 replies to this topic

#1 lhamilton

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Posted 07 January 2014 - 01:41 AM

Hi,

 

I've run ADWCleaner and it removed some adware I had. I re-ran it to be certain and it noticed the HKCU\Software\FLEXnet Key in my registry and marked it for deletion. But each time I re-run it, it finds the same key but it never seems to delete. I can't find the key myself in the registry using Regedit. Everything else seems fine.

 

Do I have a problem still or is HKCU\Software\FLEXnet normal?

 

Thx.

 

 



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#2 boopme

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Posted 07 January 2014 - 05:14 PM

Welcome Hamilton

Lets give these a run and see.


Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions
  • for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 lhamilton

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Posted 07 January 2014 - 08:32 PM

Hi, 1. I downloaded and ran Rkill.

 

2. Then I ran the Malwarebytes Anty-Malware on a full scan. It found 7 items including one Registry item. Here's the log report --

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.07.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Linda :: LINDA-PC [administrator]

Protection: Enabled

07/01/2014 5:44:29 PM
MBAM-log-2014-01-07 (19-28-48).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 523035
Time elapsed: 1 hour(s), 36 minute(s), 2 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\{77D46E27-0E41-4478-87A6-AABE6FBCF252} (PUP.Optional.GreatSaver.A) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 6
C:\AdwCleaner\Quarantine\C\ProgramData\BrOwwse2Saavei\516b77272c4bb.dll.vir (PUP.Optional.MultiPlug.A) -> No action taken.
C:\AdwCleaner\Quarantine\C\ProgramData\DiigiiCoupon\WggVj4a23.exe.vir (PUP.Optional.CRXDrop.A) -> No action taken.
C:\AdwCleaner\Quarantine\C\ProgramData\JooniiCeoupionn\io_hLp3b0r.exe.vir (PUP.Optional.CRXDrop.A) -> No action taken.
C:\AdwCleaner\Quarantine\C\ProgramData\SearchNewTab\517f3881b2cc2.dll.vir (PUP.Optional.MultiPlug.A) -> No action taken.
C:\AdwCleaner\Quarantine\C\ProgramData\SearchNewTab\517f39ddcae30.dll.vir (PUP.Optional.MultiPlug.A) -> No action taken.
C:\AdwCleaner\Quarantine\C\ProgramData\SearchNewTab\uninstall.exe.vir (PUP.Optional.SilentInstall.A) -> No action taken.

(end)
 

 

 

I realized I should have removed the items so I re-ran it and told it to remove them and here's the next report:

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.07.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Linda :: LINDA-PC [administrator]

Protection: Enabled

07/01/2014 7:39:21 PM
mbam-log-2014-01-07 (19-39-21).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 33068
Time elapsed: 1 minute(s), 27 second(s) [aborted]

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\{77D46E27-0E41-4478-87A6-AABE6FBCF252} (PUP.Optional.GreatSaver.A) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 6
C:\AdwCleaner\Quarantine\C\ProgramData\BrOwwse2Saavei\516b77272c4bb.dll.vir (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\ProgramData\DiigiiCoupon\WggVj4a23.exe.vir (PUP.Optional.CRXDrop.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\ProgramData\JooniiCeoupionn\io_hLp3b0r.exe.vir (PUP.Optional.CRXDrop.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\ProgramData\SearchNewTab\517f3881b2cc2.dll.vir (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\ProgramData\SearchNewTab\517f39ddcae30.dll.vir (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\ProgramData\SearchNewTab\uninstall.exe.vir (PUP.Optional.SilentInstall.A) -> Quarantined and deleted successfully.

(end)
 

 

 

3. It asked me to restart so I did. Then I reloaded Rkill -- here's its report

 

 

Rkill 2.6.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/07/2014 07:57:02 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 01/07/2014 07:59:11 PM
Execution time: 0 hours(s), 2 minute(s), and 9 seconds(s)
 

4. Then I ran Junkware Removal Tool --

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.9 (01.01.2014:1)
OS: Windows 7 Home Premium x64
Ran by Linda on 07/01/2014 at 20:02:57.49
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 07/01/2014 at 20:21:23.93
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

5. I reran Adwcleaner and it still shows HKCU\Software\FLEXnet and HKCU64\Software\Flexnet

 

 

# AdwCleaner v3.016 - Report created 07/01/2014 at 20:22:59
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Linda - LINDA-PC
# Running from : D:\lhamilto\install\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\FLEXnet
Key Found : [x64] HKCU\Software\FLEXnet

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Linda\AppData\Roaming\Mozilla\Firefox\Profiles\3zwcdwdb.default-1367292270194\prefs.js ]


*************************

AdwCleaner[R0].txt - [8926 octets] - [07/01/2014 00:32:57]
AdwCleaner[R1].txt - [978 octets] - [07/01/2014 00:41:54]
AdwCleaner[R2].txt - [1097 octets] - [07/01/2014 00:45:07]
AdwCleaner[R3].txt - [1157 octets] - [07/01/2014 01:05:06]
AdwCleaner[R4].txt - [1277 octets] - [07/01/2014 19:46:59]
AdwCleaner[R5].txt - [1338 octets] - [07/01/2014 19:52:15]
AdwCleaner[R6].txt - [1458 octets] - [07/01/2014 19:55:49]
AdwCleaner[R7].txt - [1135 octets] - [07/01/2014 20:22:59]
AdwCleaner[S0].txt - [7609 octets] - [07/01/2014 00:35:54]
AdwCleaner[S1].txt - [999 octets] - [07/01/2014 00:43:02]
AdwCleaner[S2].txt - [1180 octets] - [07/01/2014 01:06:12]
AdwCleaner[S3].txt - [1360 octets] - [07/01/2014 19:53:15]

########## EOF - C:\AdwCleaner\AdwCleaner[R7].txt - [1434 octets] ##########
 

 


Edited by lhamilton, 07 January 2014 - 08:38 PM.


#4 boopme

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Posted 07 January 2014 - 10:55 PM

OK .. info on FlexNet hereAppears it part of an installer or updater. Some palces say it can cause some issues with some drivers.
 
So I want to get a deeper look.  Please start  a new topic. Same title is good. Include the ADWCleaner log and a DDS log from this guide.
 
Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 lhamilton

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Posted 07 January 2014 - 11:24 PM

Thanks. I've run DDS and posted a new topic as requested.



#6 boopme

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Posted 08 January 2014 - 10:32 AM

Thank you.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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