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DCOM Server Process Launcher Service Terminated Unexpectedly

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2 replies to this topic

#1 donttouchmybutt


  • Members
  • 1 posts
  • Local time:03:32 PM

Posted 06 January 2014 - 10:57 PM

Hi, I'm new here so I appologize if I did this wrong. Over the past few days I've been getting errors messages that either say DCOM server process launcher service terminated unexpectedly or Plug and Play service terminated unexpectedly which restarts my computer. I've been going to the cmd prompt and putting shutdown -a to prolong it, but my audio stops working and so does control panel. Malwarebytes anti malware and AVG Antivirus didn't find anything, but tdsskiller says it's rpcss.dll which I can't delete since it's necessary for windows. Anyways, I was hoping I could get some help, here's my logs:



Rkill 2.6.4 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:

Program started at: 01/06/2014 10:44:45 PM in x64 mode.
Windows Version: Windows 7 Ultimate

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * C:\Windows\System32\rpcss.dll : 509,952 : 07/13/2009 08:41 PM : 77bb631caded8d9aa5bfe99f18c1559a [NoSig]
 +-> C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.16385_none_c5bfcda3579104e3\rpcss.dll : 509,440 : 07/13/2009 08:41 PM : 7266972e86890e2b30c0c322e906b027 [Pos Repl]

Checking HOSTS File:

 * No issues found.

Program finished at: 01/06/2014 10:45:06 PM
Execution time: 0 hours(s), 0 minute(s), and 20 seconds(s)





DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.16385  BrowserJavaVersion: 10.17.2
Run by Chris at 22:46:28 on 2014-01-06
Microsoft Windows 7 Ultimate   6.1.7600.0.1252.1.1033.18.8155.5751 [GMT -5:00]
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
============== Running Processes ===============
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://search.yahoo.com?type=714647&fr=spigot-yhp-ie
mWinlogon: Userinit = userinit.exe,
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
uRun: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
uRun: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
uRun: [ooVoo.exe] C:\Program Files (x86)\ooVoo\oovoo.exe /minimized
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
TCP: NameServer =
TCP: Interfaces\{23F16A7F-6C6B-4C40-90D5-5566B2636BB5} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
SSODL: WebCheck - <orphaned>
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\thmwjpo8.default-1387682782865\
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Battlelog Web Plugins\2.3.0\npesnlaunch.dll
FF - plugin: C:\Program Files (x86)\Battlelog Web Plugins\Sonar\0.70.4\npesnsonar.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: C:\Users\Chris\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
============= SERVICES / DRIVERS ===============
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-10-24 194872]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-10-31 294712]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-10-1 123704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-10 31544]
R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2013-1-27 16152]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2013-11-5 150808]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-11-4 240920]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-10-31 212280]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-8-1 251192]
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;C:\Windows\System32\drivers\dtsoftbus01.sys [2013-1-27 283200]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-12-19 240640]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2013-11-11 3478544]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2013-9-24 348008]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-1-27 13592]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-2-2 628448]
R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2013-1-27 121344]
R2 ISCTAgent;ISCT Always Updated Agent;C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe [2012-2-9 133632]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-1-27 161560]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-11-9 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-11-9 701512]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-1-27 363800]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-11-6 96256]
R3 ikbevent;Intel Upper keyboard Class Filter Driver;C:\Windows\System32\drivers\ikbevent.sys [2012-2-9 25536]
R3 imsevent;Intel Upper Mouse Class Filter Driver;C:\Windows\System32\drivers\imsevent.sys [2012-2-9 25536]
R3 ISCT;Intel® Smart Connect Technology Device Driver;C:\Windows\System32\drivers\ISCTD64.sys [2012-2-9 44992]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2013-1-27 356120]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2013-1-27 787736]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-11-9 25928]
R3 MBfilt;MBfilt;C:\Windows\System32\drivers\MBfilt64.sys [2013-1-27 32344]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2013-1-27 565352]
R3 WPRO_41_2001;WinPcap Packet Driver (WPRO_41_2001);C:\Windows\System32\drivers\WPRO_41_2001.sys [2013-1-27 34752]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
S3 StkTMini;Syntek AVStream USB2.0 ATV;C:\Windows\System32\drivers\StkTMini.sys [2013-12-13 528256]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
=============== File Associations ===============
FileExt: .reg: Applications\notepad.exe=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
=============== Created Last 30 ================
2014-01-07 03:08:09    117464    ----a-w-    C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-01-07 03:08:09    --------    d-----w-    C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2014-01-07 03:07:46    89304    ----a-w-    C:\Windows\System32\drivers\mbamchameleon.sys
2014-01-06 07:09:55    94656    ----a-w-    C:\Windows\System32\WPRO_41_2001woem.tmp
2014-01-06 05:24:22    --------    d-sh--w-    C:\ProgramData\{01BD4FC9-2F86-4706-A62E-774BB7E9D308}
2014-01-06 04:16:13    --------    d-----w-    C:\TDSSKiller_Quarantine
2014-01-01 19:56:17    --------    d-----w-    C:\Games
2014-01-01 19:54:46    --------    d-----w-    C:\Users\Chris\AppData\Local\Black_Tree_Gaming
2014-01-01 19:53:39    --------    d-----w-    C:\Program Files\Nexus Mod Manager
2013-12-28 05:02:53    1431552    ----a-w-    C:\Windows\SysWow64\rewire.dll
2013-12-28 05:02:53    --------    d-----w-    C:\Program Files (x86)\VstPlugins
2013-12-28 05:02:46    --------    d-----w-    C:\Users\Chris\AppData\Roaming\Image-Line
2013-12-28 05:02:45    --------    d-----w-    C:\Program Files\Image-Line
2013-12-28 05:02:37    1554944    ----a-w-    C:\Windows\SysWow64\vorbis.acm
2013-12-28 05:02:36    --------    d-----w-    C:\Users\Chris\AppData\Roaming\FlowStone
2013-12-28 05:02:35    --------    d-----w-    C:\Program Files (x86)\DSPRobotics
2013-12-28 05:00:44    --------    d-----w-    C:\Program Files (x86)\Image-Line
2013-12-26 05:33:25    --------    d-----w-    C:\Users\Chris\AppData\Local\PAYDAY 2 (Demo)
2013-12-26 05:33:18    --------    d-----w-    C:\Program Files (x86)\NVIDIA Corporation
2013-12-25 01:27:23    --------    d-----w-    C:\Users\Chris\AppData\Roaming\ooVoo Details
2013-12-25 01:27:14    --------    d-----w-    C:\Program Files (x86)\ooVoo
2013-12-23 21:29:52    --------    d-----w-    C:\Users\Chris\AppData\Roaming\Trine2
2013-12-18 05:06:50    40960    ----a-w-    C:\Windows\SysWow64\ssubtmr6.dll
2013-12-18 05:06:50    36864    ----a-w-    C:\Windows\SysWow64\trayicon_handler.ocx
2013-12-16 06:13:54    --------    d-----w-    C:\Program Files (x86)\Common Files\Ulead Systems
2013-12-16 06:12:49    696320    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iKernel.dll
2013-12-16 06:12:49    57344    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\ctor.dll
2013-12-16 06:12:49    5632    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\DotNetInstaller.exe
2013-12-16 06:12:49    237568    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iscript.dll
2013-12-16 06:12:49    155648    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iuser.dll
2013-12-16 06:12:46    282756    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\setup.dll
2013-12-16 06:12:46    163972    ----a-w-    C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iGdi.dll
2013-12-15 06:30:16    --------    d-----w-    C:\Users\Chris\AppData\Local\Noël Danjou
2013-12-15 06:30:13    --------    d-----w-    C:\Program Files (x86)\Noël Danjou
2013-12-13 21:07:48    53248    ----a-w-    C:\Windows\SysWow64\StkTProp.ax
2013-12-13 21:07:48    528256    ----a-w-    C:\Windows\System32\drivers\StkTMini.sys
2013-12-13 20:43:25    --------    d-----w-    C:\Program Files (x86)\Noel Danjou
2013-12-13 17:51:07    69632    ----a-w-    C:\Windows\System32\StkCWIA.dll
2013-12-13 17:51:07    6921856    ----a-w-    C:\Windows\System32\drivers\StkCPipe.sys
2013-12-13 17:51:07    632704    ----a-w-    C:\Windows\System32\drivers\StkCMini.sys
2013-12-13 17:51:07    57344    ----a-w-    C:\Windows\StkUnist.exe
2013-12-13 17:51:07    49152    ----a-w-    C:\Windows\System32\StkSSrv.dll
2013-12-13 17:51:07    24576    ----a-w-    C:\Windows\System32\StkCSrv.exe
2013-12-13 17:26:00    81920    ------r-    C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
2013-12-13 17:26:00    368640    ------r-    C:\Program Files (x86)\Common Files\InstallShield\UpdateService\_isusres.dll
2013-12-13 17:26:00    278528    ------r-    C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISDM.exe
2013-12-13 17:25:59    --------    d-----w-    C:\Program Files (x86)\Windows Media Components
2013-12-13 17:25:29    618496    ------r-    C:\Program Files (x86)\Common Files\InstallShield\UpdateService\agent.exe
==================== Find3M  ====================
2014-01-07 03:25:31    34752    ----a-w-    C:\Windows\System32\drivers\WPRO_41_2001.sys
2013-12-11 04:58:18    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 04:58:18    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-06 02:55:48    150808    ----a-w-    C:\Windows\System32\drivers\avgdiska.sys
2013-11-05 02:52:42    240920    ----a-w-    C:\Windows\System32\drivers\avgidsdrivera.sys
2013-11-01 04:00:18    212280    ----a-w-    C:\Windows\System32\drivers\avgldx64.sys
2013-11-01 03:49:46    294712    ----a-w-    C:\Windows\System32\drivers\avgloga.sys
2013-10-25 03:25:58    194872    ----a-w-    C:\Windows\System32\drivers\avgidsha.sys
============= FINISH: 22:46:42.12 ===============


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Posted 11 January 2014 - 11:00 PM

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


    Bleepin' Binary Bot

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Posted 16 January 2014 - 11:05 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

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