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Windows must now restart because the DCOM server process terminated unexpectedly


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#1 LasagnaTheories

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Posted 06 January 2014 - 07:54 PM

Over the past couple weeks I've been trying to figure out what's wrong and have even reformatted my computer to a different hard drive trying to fix it. Then it came back today. It's been maybe a week since reformat.

 

I've received several error messages:

Windows must now restart because the DCOM server process launcher service terminated unexpectedly

Windows must now restart because the Plug and Play service terminated unexpectedly

 

symptoms include computer slowing down and svchost.exe (hosting Plug and Plan and DCOM) climbs stealing in memory use form 10k when it starts to over 3,000k when it tries to restart my computer after closing either DCOM or Plug and Play

 

I'm Running Windows 7 Ultimate 64 bit

12gb RAM

 

Help me out guys! I can't do anything for more than 3 or 4 hours until this pops up



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#2 Broni

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Posted 06 January 2014 - 07:55 PM

Welcome aboard p22002758.gif

 

Please download Rkill (courtesy of BleepingComputer.com) to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.


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#3 LasagnaTheories

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Posted 06 January 2014 - 07:59 PM

Rkill 2.6.4 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/06/2014 06:57:56 PM in x64 mode.
Windows Version: Windows 7 Ultimate 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]
 
Backup Registry file created at:
 C:\Users\PC\Desktop\rkill\rkill-01-06-2014-06-58-00.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
 * Windows Firewall Disabled
 
   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
Searching for Missing Digital Signatures: 
 
 * C:\Windows\System32\rpcss.dll : 510,464 : 07/13/2009 07:41 PM : e2653bd02019ced856a18e3d0316a8a4 [NoSig]
 +-> C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.16385_none_c5bfcda3579104e3\rpcss.dll : 509,440 : 07/13/2009 07:41 PM : 7266972e86890e2b30c0c322e906b027 [Pos Repl]
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 01/06/2014 06:58:09 PM
Execution time: 0 hours(s), 0 minute(s), and 13 seconds(s)
 

 



#4 Broni

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Posted 06 January 2014 - 08:02 PM

You got hit by the newest infection which patches one of system files - rpcss.dll

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#5 LasagnaTheories

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Posted 06 January 2014 - 08:03 PM

Thank you so much! You have no idea how happy I am that you at least have an idea of what it could be! sfadkflas.



#6 Broni

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Posted 06 January 2014 - 08:05 PM

You're very welcome p22002759.gif


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#7 LasagnaTheories

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Posted 06 January 2014 - 08:14 PM

I posted my DDS log, you can find it here: http://www.bleepingcomputer.com/forums/t/519928/dcom-and-plug-and-play-terminate-cause-reoboot/

Thank you for being so quick, too!



#8 Broni

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Posted 06 January 2014 - 08:24 PM

p22003888.gif


My Website

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