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New adware extensions are constantly installing on Google Chrome and Firefox

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1 reply to this topic

#1 charmides


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  • Local time:10:10 AM

Posted 06 January 2014 - 07:50 PM

Hi all.


It has been happening every few days since the end of December that Google Chrome crashes and when I restart it, new adware extensions have been installed on my browser. The last one was "Webexp Enhanced", which I deleted promptly, but then I realized it had been installed as a program on my computer which I also deleted in Control Panel. There have been numerous broswer extensions installed before that, all with strange names and most of them seem to display ads by "safe saver" or something like that when I search for something on Google, among other things. I remove them as soon as I see them but the problem keeps resurfacing. This happens to my other browsers as well, such as Firefox. I have tried following instructions from the internet to remove this but the problem keeps happening again. What can I do to get rid of this thing?


Hope this is the right section to post this, please move to the right subforum if not.


Edit: I just ran a Window Security Essentials quick scan on my computer, nothing came out of it but I know my computer is infected.

Edited by hamluis, 07 January 2014 - 10:20 AM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 InadequateInfirmity


    I Gots Me A Certified Edumication

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Posted 09 January 2014 - 02:00 PM

Step 1


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[S0].txt as well.

Step 2


Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Step 3.



Please download HitmanPro. to your desktop.

  • Launch the program by double clicking on HitmanPro.exe. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
  • Click on the next button. You must agree with the terms of EULA.
  • Check the box beside "No, I only want to perform a one-time scan to check this computer".
  • Click on the next button.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
  • Click on the next button and choose the option activate free license
  • Click on the next button and the infections where will be deleted.
  • Click now on the Save Log option and save this log to your desktop.
  • Click on the next button and restart the computer.
  • Copy the information of HitmanPro_20130116_1239.log in your next reply

Step 4.


Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.

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