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stuck at update for upgrade to 8.1 from 7


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4 replies to this topic

#1 Drj312

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Posted 06 January 2014 - 06:17 PM

I am in the process of upgrading windows 7 home premium to 8.1. During the install, the laptop restarted to install some windows 7 update. It has been on update 2 of 3 for hours now. I believe something is wrong but I'm not sure what to do. I'm using an HP dv6 laptop.

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#2 EwenB

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Posted 06 January 2014 - 06:28 PM

I beleive you can only update to Windows 8.1 (as a free update) if you have version 8 already installed.


Edited by EwenB, 06 January 2014 - 06:29 PM.


#3 Drj312

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Posted 06 January 2014 - 06:48 PM

I beleive you can only update to Windows 8.1 (as a free update) if you have version 8 already installed.


The upgrade assistant said it was ok to install.

#4 Greg62702

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Posted 06 January 2014 - 07:48 PM

I beleive you can only update to Windows 8.1 (as a free update) if you have version 8 already installed.

That is correct.  Otherwise you have to purchase it.



#5 Drj312

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Posted 08 January 2014 - 12:31 PM

Solved

I got sick of waiting so I just shut off the laptop. Upon rebooting, it went straight to setting up Windows 8.1. Everything transferred properly and the installation was successful.






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