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Instant Eyedropper Cant Uninstall


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#1 scarebaby

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Posted 06 January 2014 - 04:11 PM

I use Instant Eyedropper a lot, but when I got a new computer and upgraded to windows 8.1, I installed it but it didn't work.  So I tried to uninstall so that I could reinstall, but apparently it won't completely uninstall.  When I uninstalled and then re-downloaded, and tried to reinstall, I got this error:

 

C:\Program Files (x86)\InstantEyedropper\InstantEyedropper.exe

An error occurred while trying to replace the existing file:
DeleteFile failed; code 5.
Access is denied.

Click Retry to try again, Ignore to skip this fiile (not recommended), or Abort to cancel installation
.

 

Now I don't know what to do.   I need some kind of a color match program, and Instant Eyedropper worked perfectly on my old computer, but it's just giving me headaches now.  Does anyone have suggestions for me?

 

Thank you.



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#2 Roodo

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Posted 06 January 2014 - 04:36 PM

what AV do you have? and is Int. Eyedropper Running when you try and delete it? (In the system tray stop the process then try and delete)



#3 scarebaby

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Posted 06 January 2014 - 04:42 PM

Running AVG.  Inst. Eyedropper wasn't running when I tried to delete.



#4 Roodo

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Posted 06 January 2014 - 05:15 PM

Did you try in safe mode? How about run as admin.



#5 scarebaby

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Posted 06 January 2014 - 05:22 PM

Will try both of those things. Thanks.






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