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Background ad sounds keep running on my laptop


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6 replies to this topic

#1 rehman.alpha

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Posted 06 January 2014 - 03:32 PM

Background ad sounds keep running on my laptop. The ads start about a minute after windows starts and keep running, sometimes even two, three or four ad sounds run simultaneously. I have tried various solutions given at this forum as well as many other forums but to no avail. Please help.

Edited by Budapest, 06 January 2014 - 04:21 PM.
Moved from Win7 ~Budapest


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#2 kraw23

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Posted 06 January 2014 - 06:00 PM

You've got a malware outbreak. Download and install malwarebytes or something similar and scan your PC. After that, grab spybot search & destroy and scan with that. If neither of them are successful, run them both again while in safe mode.

(IMPORTANT: Make sure you update them both completely before running them. This is essential, as if they are out of date they will miss modern malware.)



#3 Broni

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Posted 06 January 2014 - 07:57 PM

Welcome aboard p22002758.gif

 

Please download Rkill (courtesy of BleepingComputer.com) to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.


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#4 rehman.alpha

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Posted 06 January 2014 - 08:41 PM

Welcome aboard p22002758.gif

 

Please download Rkill (courtesy of BleepingComputer.com) to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

 

Thank you for the help. The first link (rkill) worked in the normal mode. Here is the log.

 
Rkill 2.6.4 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/06/2014 07:35:07 PM in x86 mode.
Windows Version: Windows 7 Ultimate 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * C:\Windows\System32\rpcss.dll : 376,320 : 07/13/2009 07:16 PM : aecd47feefb26fd72ab9aa8cc2e3ec8c [NoSig]
 
 
But my problem still persists.


#5 Broni

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Posted 06 January 2014 - 08:52 PM

You got hit by the newest infection which patches one of system files - rpcss.dll

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 rehman.alpha

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Posted 06 January 2014 - 09:26 PM

I have done exactly as you advised. You may please see my new post at

http://www.bleepingcomputer.com/forums/t/519939/ads-sounds-constantly-running-in-the-background/

I really appreciate your help and would be grateful if you helped further.

Thanks

Rehman



#7 Broni

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Posted 06 January 2014 - 09:28 PM

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My Website

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