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possible virus please help


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9 replies to this topic

#1 msscarlettann

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Posted 06 January 2014 - 08:50 AM

I am new to this site so I would like to say hi and thank you for being here now that being said please help me! I believe I have more than one virus. My computer displays " there is a problem starting C:\User\Nettnett23\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll the specified module could not be found.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 InadequateInfirmity

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Posted 06 January 2014 - 09:39 AM

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

 


Download Security Check by screen317 from here.


  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

 

 


Update and do a quick scan with Malwarebytes remove all that it finds and reboot.
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Post the log here,

 

 

 

  • Please download Adware cleaner from the link below.
  • http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
  • Save it to your desktop.
  • Right click run as admin.
  • Hit the scan button.
  • Allow completion.
  • Make sure all items are ticked.
  • Hit the clean button.
  • Even if no items are displayed to be ticked hit the clean button anyway.
  • The machine will reboot this is normal.
  • Post the log in your next reply.

 

Please download JRT from here & double click to start the program.

  1. Hit any key when prompted and allow it to run through it's process.

    H2HaYv4.png
  2. Post the log when it's finished.


#3 msscarlettann

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Posted 06 January 2014 - 08:28 PM

I don't know how to post the results I am really not very computer wise. Please break it down.



#4 InadequateInfirmity

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Posted 06 January 2014 - 11:04 PM

When you have the log on the desktop highlight the entire content copy it.

Come back here when you are replying paste here then hit the post button.



#5 msscarlettann

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Posted 07 January 2014 - 07:53 AM

 Results of screen317's Security Check version 0.99.78 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
avast! Antivirus  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Google Chrome 31.0.1650.57 
 Google Chrome 31.0.1650.63 
````````Process Check: objlist.exe by Laurent```````` 
 Alwil Software Avast5 AvastSvc.exe 
 Alwil Software Avast5 AvastUI.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#6 msscarlettann

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Posted 07 January 2014 - 08:01 AM

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Nettnett23 (administrator) on 07-01-2014 at 06:59:49
Running from "C:\Users\Nettnett23\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QALJGKXC"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Dell Wireless 1502 802.11b/g/n = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Scarletts-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
   Physical Address. . . . . . . . . : 64-27-37-41-8C-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d02d:9d9f:99f5:db71%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.50(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, January 07, 2014 6:26:30 AM
   Lease Expires . . . . . . . . . . : Friday, February 13, 2150 1:28:10 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 308553527
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-98-2A-61-24-B6-FD-11-EA-EB
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 24-B6-FD-11-EA-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1420:265f:3f57:fdcd(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1420:265f:3f57:fdcd%18(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  router.belkin
Address:  192.168.2.1

Name:    google.com
Addresses:  2607:f8b0:4004:802::1003
   74.125.228.142
   74.125.228.134
   74.125.228.130
   74.125.228.128
   74.125.228.136
   74.125.228.137
   74.125.228.132
   74.125.228.131
   74.125.228.135
   74.125.228.129
   74.125.228.133

Pinging google.com [74.125.228.142] with 32 bytes of data:
Reply from 74.125.228.142: bytes=32 time=21ms TTL=55
Reply from 74.125.228.142: bytes=32 time=31ms TTL=55

Ping statistics for 74.125.228.142:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 31ms, Average = 26ms
Server:  router.belkin
Address:  192.168.2.1

Name:    yahoo.com
Addresses:  98.139.183.24
   206.190.36.45
   98.138.253.109

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=135ms TTL=48
Reply from 98.138.253.109: bytes=32 time=60ms TTL=48

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 135ms, Average = 97ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...64 27 37 41 8c 0c ......Dell Wireless 1502 802.11b/g/n
 11...24 b6 fd 11 ea eb ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.50     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link      192.168.2.50    281
     192.168.2.50  255.255.255.255         On-link      192.168.2.50    281
    192.168.2.255  255.255.255.255         On-link      192.168.2.50    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.2.50    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.2.50    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 18     58 2001::/32                On-link
 18    306 2001:0:9d38:6ab8:1420:265f:3f57:fdcd/128
                                    On-link
 12    281 fe80::/64                On-link
 18    306 fe80::/64                On-link
 18    306 fe80::1420:265f:3f57:fdcd/128
                                    On-link
 12    281 fe80::d02d:9d9f:99f5:db71/128
                                    On-link
  1    306 ff00::/8                 On-link
 18    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/07/2014 06:32:39 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (01/07/2014 06:31:08 AM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (01/07/2014 06:28:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/06/2014 07:05:01 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (01/06/2014 07:04:26 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (01/06/2014 07:03:26 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Removed Realtek USB 2.0 Card Reader). Additional information: 0xc0000022.

Error: (01/06/2014 07:02:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/06/2014 06:09:49 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (01/06/2014 06:09:15 PM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (01/06/2014 06:07:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (01/06/2014 07:02:37 PM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/06/2014 06:07:29 PM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/06/2014 09:09:09 AM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/06/2014 07:05:49 AM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/05/2014 06:24:38 PM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/05/2014 04:58:00 PM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/05/2014 04:26:41 PM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/05/2014 01:15:11 PM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/05/2014 09:58:15 AM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Error: (01/05/2014 09:29:17 AM) (Source: Service Control Manager) (User: )
Description: The Wsys Service service hung on starting.

Microsoft Office Sessions:
=========================
Error: (01/07/2014 06:32:39 AM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (01/07/2014 06:31:08 AM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (01/07/2014 06:28:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/06/2014 07:05:01 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (01/06/2014 07:04:26 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (01/06/2014 07:03:26 PM) (Source: System Restore)(User: )
Description: Removed Realtek USB 2.0 Card Reader0xc0000022

Error: (01/06/2014 07:02:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/06/2014 06:09:49 PM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (01/06/2014 06:09:15 PM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (01/06/2014 06:07:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================

Accidental Damage Services Agreement (Version: 2.0.0)
avast! Free Antivirus (Version: 9.0.2011)
Banctec Service Agreement (Version: 2.0.0)
Canon MG2100 series MP Drivers
Complete Care Business Service Agreement (Version: 2.0.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell Product Registration (Version: 1.1.3)
Dell System Detect (Version: 5.4.0.4)
Dell Touchpad (Version: 7.1207.101.225)
Dell Webcam Central (Version: 2.00.44)
Dell Wireless Driver Installation (Version: 9.0)
DirectX 9 Runtime (Version: 1.00.0000)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Files Opened (Version: 1.0)
Google Chrome (Version: 31.0.1650.63)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 9.17.10.3347)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Java 7 Update 40 (64-bit) (Version: 7.0.400)
Junk Mail filter update (Version: 16.4.3505.0912)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 17.0.2003.1112)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
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Zune Language Pack (PTB) (Version: 04.08.2345.00)
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========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 4004.27 MB
Available physical RAM: 2601.36 MB
Total Pagefile: 8006.73 MB
Available Pagefile: 6491.91 MB
Total Virtual: 4095.88 MB
Available Virtual: 3954.2 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:406.87 GB) NTFS

========================= Users: ========================================

User accounts for \\SCARLETTS-PC

Administrator            Guest                    Nettnett23              

**** End of log ****



#7 msscarlettann

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Posted 07 January 2014 - 08:20 AM

I am really having a hard time with this I don't know what I am doing I don't know if this is allowed but I would gladly pay you if you could call me and walk me through this my number is xxx-xxx-xxxx, my name is Scarlett thank you so much!

 

Mod Edit:  Removed personal phone number.  Forum business is conducted within the forum, not via private communication - Hamluis.


Edited by hamluis, 07 January 2014 - 10:14 AM.


#8 InadequateInfirmity

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Posted 07 January 2014 - 09:50 AM

I am sorry all interactions miust be made via the forum I would suggest you remove your phone number their are crazy people out there. :)


Edited by InadequateInfirmity, 07 January 2014 - 10:51 AM.


#9 msscarlettann

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Posted 07 January 2014 - 11:33 AM

Sorry about that. when I get to autoruns.zip what do you mean by unzip to my desk top? When I click on the link it asks what do you want to do with autozip? Open, save, save as. What am I supposed to do? When I hit alt F4 at the same time it brings me back to my screen that comes on after I sign in.


Edited by msscarlettann, 07 January 2014 - 11:40 AM.


#10 InadequateInfirmity

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Posted 07 January 2014 - 01:51 PM

You can unzip it to your desktop with this software.

 

 

http://sourceforge.net/projects/sevenzip/files/7-Zip/9.20/7z920-x64.msi/download?use_mirror=iweb

 

When you have the log copy and paste it here in your next reply.






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