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Can't Run Any EXE Files After Windows Update


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#1 Khellendros

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Posted 05 January 2014 - 07:58 PM

I was helping my sister with her laptop, which was running perfectly fine aside from the fact that it could not uninstall anything. I could use firefox and all other applications fine, but when I tried to uninstall a program from programs and features it stated the Windows Installer Service was not running. I checked the running services and saw that it was though. I then noted there were 83 Windows Updates available, so I decided maybe I should do all those updates and see if it was still a problem.

 

After installing the 83 updates and restarting, about ten of them failed...but now I cannot run ANY exe files on the laptop at all and the remaining updates repeatedly fail. It gives the following error when any program tries to run (aside from notepad):

 

kRAmzNI.png

 

I researched the error and found a ton of pages saying that the update KB2859537 causes this exact thing and to uninstall it, but that isn't even an installed update or one that was in the 83. There must be another update causing the same thing. Any ideas on how to fix this?

 

Oh, and I already tried system restore to before installing the updates. It just caused a BSOD on boot and I had to system restore back to after having installed them again.


Edited by hamluis, 15 January 2014 - 02:51 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 quietman7

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Posted 06 January 2014 - 03:28 PM

File association fixes for Windows 7 (exe_fix_w7.zip)
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#3 Khellendros

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Posted 06 January 2014 - 06:24 PM

I had already found that and tried it. Didn't fix it. I get the same error even in safe mode as well.


Edited by Khellendros, 06 January 2014 - 06:25 PM.


#4 Khellendros

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Posted 15 January 2014 - 02:40 AM

Bump.



#5 quietman7

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Posted 15 January 2014 - 02:20 PM

This issue may be malware related. As such, you should start a new topic in the Am I infected? What do I do? forum
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#6 Khellendros

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Posted 17 January 2014 - 05:24 PM

Why would it be malware related when it only happened immediately after a Windows update and was fine before that? Especially when a Windows update has been known to cause this problem before. I doubt it is malware related.


Edited by Khellendros, 17 January 2014 - 05:25 PM.


#7 quietman7

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Posted 17 January 2014 - 05:45 PM

Some types of malware are known to target .exe associations...that's why I said may be related and we have specialized fix tools just for dealing with it.

I suggested you check to eliminate that possibility. If you absolutely believe it is not related, then you will need to wait for suggestions by other members. I personally have never encountered Windows update causing this issue. That doesn't mean it never happened...just that I have never dealt with it.
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#8 Khellendros

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Posted 19 January 2014 - 12:24 AM

I see. Well, thank you for the suggestion. I might as well try.



#9 quietman7

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Posted 19 January 2014 - 08:50 AM

Your welcome.

BTW, if you want a more comprehensive look at your system more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

You can follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team. Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem.
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