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HELP!!! MWB and Kasp can not complete Scan


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#1 beachbum1426

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Posted 05 January 2014 - 05:04 PM

Everytime i try to scan I get the BSOD.  I know this laptop is infected.  But it wont let me do anything.  Locks up and Gives me BSOD when I try to do any kind of maintenance.. Weird thing I got BSOD when I tried to access the "services" tab in the TASK manager.

 

Suggestions..  ??? besides boat anchor.

 

Steve

 



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#2 beachbum1426

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Posted 05 January 2014 - 05:08 PM

Everytime i try to scan I get the BSOD.  I know this laptop is infected.  But it wont let me do anything.  Locks up and Gives me BSOD when I try to do any kind of maintenance.. Weird thing I got BSOD when I tried to access the "services" tab in the TASK manager.

 

Suggestions..  ??? besides boat anchor.

 

Steve

 

OOPS SORRY... VISTA



#3 boopme

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Posted 05 January 2014 - 09:49 PM

Hello try running this first or try from Safe Mode or select Safe with Networking if you need to download.

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

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