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can't install combofix


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#1 bigjeff22

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Posted 05 January 2014 - 04:29 PM

hello,

 

for some reason i cannot install combofix it's stuck at 32788R22FWJFW & 32788R22FWJFW_N



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#2 Quads

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Posted 05 January 2014 - 04:51 PM

Combofix should not be used without being supervised by a trained person in the use of Combofix.

 

Combofix can cause problems to the Operating system after its use.

 

Quads



#3 bigjeff22

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Posted 05 January 2014 - 04:54 PM

i've used combofix for years, normally install without any problems



#4 Quads

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Posted 05 January 2014 - 05:24 PM

Tell your trained supervisor of the problem so that they know and can find another way to do whatever they want to do to clean your system.

 

Quads 



#5 bigjeff22

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Posted 05 January 2014 - 05:26 PM

if anyone have an actual fix to this would be greatly apreciated



#6 quietman7

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Posted 05 January 2014 - 05:50 PM

This is one of the reasons why we recommend not to use ComboFix on your own. There are risks involved and we would prefer it if someone who knows how to resovle any issues that may arise is supervising its use.

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool.

With that said, there are circumstances ComboFix will hang, crash or stall at various stages due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual. Usually using Task Manager to stop ComboFix's related process is enough to abort it.

Open Task Manager and look for the following ComboFix related processes (some have a .3XE extension):
  • PEV.exe
  • NirCmd.3XE
  • PEV.3XE
  • SED
  • GREP
  • any file that has the extension *.3XE
One at a time, right-click and select End Process. If doing that did not free ComboFix and allow it to continue, then you will need to reboot the computer manually.


If you need further assistance with your malware infection, please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log. When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
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