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"Name Not Available" Ads in Volume Mixer Virus


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3 replies to this topic

#1 SilverTheHedgehog

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Posted 05 January 2014 - 01:50 PM

Hello, I'm new to this site. I've seen other posts online about this problem but I cant seem to fix it. I've ran Malwarebytes, TDSSKiller, rkil ect. but I cant fix the problem. I've been trying to fix the problem for a couple of days now and It really is a problem. Any help is appreciated :D



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#2 etavares

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Posted 08 January 2014 - 08:53 PM

Hello, SilverTheHedgehog.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
  • Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first.  There's no harm in asking questions!
  •  
     
     
    Step 1
     
    Please download Farbar Recovery Scan Tool and save it to a flash drive.
     
    Plug the flashdrive into the infected PC.
     
    If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
     
    If you are using Vista or Windows 7 enter System Recovery Options
     
    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  •  
    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  •  
    On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
     
    Select Command Prompt
     
    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64)  and press Enter 
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
  •  
    etavares


    If I don't respond within 2 days, please feel free to PM me.
    Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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    #3 etavares

    etavares

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    Posted 11 January 2014 - 06:38 AM

    Hi, do you still need help?  This thread will be closed in 2 days if there is no reply.



    If I don't respond within 2 days, please feel free to PM me.
    Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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    #4 etavares

    etavares

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    Posted 14 January 2014 - 05:05 PM

    Due to the lack of feedback, this topic is now closed.

    In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

    Please include a link to your topic in the Private Message. Thank you.


    If I don't respond within 2 days, please feel free to PM me.
    Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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