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input&output freezes, power switch only option


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7 replies to this topic

#1 jinjan

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Posted 05 January 2014 - 08:47 AM

Hello and thanks in advance for any assistance,

 

My PC freezes completely at times:

  • screen freezes and audio signals become repeated (frozen stutter)

  • HDD LED stops blinking

  • all input ceases (only the power button on case is responsive)

  • Steam Client Bootstrapper stops working and kills my wifi connection as it crashes

I've noted it specifically when playing games, about 20 minutes into higher definition movies and rarely while loading the OS. I'm currently on the problematic system. Normal browsing, documents and less resource intensive activities do not seem to aggravate it.

 

Things I have done:

  • check for overheating - no problems

  • visual inspection of hardware - no problems
  • checkdisk of my SSD (system drive) and HDD (data drive) - no problems

  • memtest86 ran for about 16hours - no problems

  • furmark stressed my GPU - no problems

  • IntelBurnTest stressed my CPU - no problems

  • prime95 recreates error persistently

  • download games through Steam - recreates error intermittently

 

  • remove HDD drive - error persists

  • format and reinstall OS, update drivers - error persists

  • reinstalled updated applications (VLC, Steam, Flash, etc) - error persists

  • reinstalled updated redistributables (directx, Visual C, etc) - error persists

  • update SSD firmware - error persists

  • remove external graphics card and use onboard graphics card - error persists

 

I think the Steam error is probably a side effect of something else. My system is less than a year old, and has enough "oomf" to run the problematic applications as it has done many times in the past. I originally thought that my PSU might be the culprit (after ruling out the memory), even though it is more than what I require for my specs; an XFX Pro 750W (I don't even overclock or watercool).

 

My friend has noticed similar problems with his machine recently. Thus, I propose we may be infected. I haven't found anything useful searching the Internet so far, so any help would be appreciated.

 

Regards

Jan


Edited by jinjan, 05 January 2014 - 01:33 PM.


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#2 boopme

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Posted 05 January 2014 - 10:22 AM

Hello jinjan, let's scan it.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
.
.
.
ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
    .
    .
    .
    .
    • Last run ESET.
      • Hold down Control and click on this link to open ESET OnlineScan in a new window.
      • Click the esetonlinebtn.png button.
      • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the esetsmartinstaller_enu.png icon on your desktop.
      • Check "YES, I accept the Terms of Use."
      • Click the Start button.
      • Accept any security warnings from your browser.
      • Under scan settings, check "Scan Archives" and "Remove found threats"
      • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
      • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      • When the scan completes, click List Threats
      • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      • Click the Back button.
      • Click the Finish button.
      • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#3 jinjan

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Posted 05 January 2014 - 01:41 PM

Thanks for the quick reply boopme

 

I've run the programmes with the settings as advised. Here are the log files:

 

Minitoolbox:

Spoiler

 

Thanks again

jinjan



#4 jinjan

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Posted 05 January 2014 - 01:45 PM

TDSSKiller:

Spoiler


#5 jinjan

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Posted 05 January 2014 - 01:47 PM

TDSSKiller (cont):

Spoiler


TDSKiller (final):

Spoiler



#6 jinjan

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Posted 05 January 2014 - 01:49 PM

AdwCleaner:

Spoiler

 

Junkware removal tool:

Spoiler



#7 boopme

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Posted 05 January 2014 - 09:37 PM

Anything from ESET?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 jinjan

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Posted 06 January 2014 - 02:57 AM

It took some hours to complete the scan. The following was found and deleted:

  • a variant of Win32/MessengerPlus.A application
  • a variant of Win32/HackTool.Crack application
  • a variant of Win32/Packed.VMProtect.ABD trojan
  • a variant of Win32/Packed.VMProtect.AAA
  • Win32/OpenCandy application
  • Win32/Bundled.Toolbar.Ask.D application
  • a variant of Win32/Bundled.Toolbar.Ask application
  • Packed.VMProtect.ABD trojan
  • NSIS/TrojanDownloader.Agent.NBS.Gen trojan

I haven't touched any of the infected files since my format and reinstall except this one:

  • D:\Libraries\Downloads\CuteWriter.exe a variant of Win32/Bundled.Toolbar.Ask.D application cleaned by deleting





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