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Think I have a virus on new laptop


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3 replies to this topic

#1 CheezesCrust

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Posted 05 January 2014 - 05:33 AM

Every time I run a virus scan it freezes then a sad face pops up and it says "your PC has run into an error collecting error info and restarting" and I can't be online for long without the same thing happening please help if you can.


Edited by hamluis, 05 January 2014 - 12:33 PM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 boopme

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Posted 05 January 2014 - 10:00 PM

Hello, have you tried the scan in Safe Mode?
 
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

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#3 CheezesCrust

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Posted 06 January 2014 - 03:19 AM

I figured it out thank you though I appreciate it

#4 boopme

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Posted 06 January 2014 - 11:16 AM

Ok, thanks. If you feel like posting your solution so that it may kelp others feel free to.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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