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Toshiba Satellite C55-A: Sign to admin acccount, stuck on black screen

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#1 DangSatellite


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Posted 05 January 2014 - 12:09 AM

Windows 8

Satellite C55-A laptop

When I sign on to my main account (admin account), the screen turns black and I am unable to do anything except move the cursor around, however there is nothing to click on and hitting keys does absolutely nothing.  I can, however, hit Ctrl+Alt+Del to get to the task manager. 


When I log on to my guest account, everything works fine. 


Any help would be appreciated.  I need to get into my admin account so I can make changes (remove programs, etc.).



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#2 DangSatellite

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Posted 05 January 2014 - 12:16 AM

I just fixed my own problem.  I logged on to the guest account and removed the recently installed CutePDFWriter and the Ask.com toolbar that I thought for sure I unchecked during the the CutePDF install process.  


All is well.

#3 Sneakycyber


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Posted 05 January 2014 - 12:18 AM

Thanks for posting your fix :thumbup2:

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +

#4 Greg62702


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Posted 06 January 2014 - 07:50 PM

Ask would be the culprit.  Cutepdf will work fine installed on Windows 8.

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