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Audio Ads playing in background on windows 7!


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#1 XSoranX

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Posted 04 January 2014 - 09:12 PM

Hello, i hope i can get some help here, as ive seen tons of other users around the net recently getting this same annoying virus or malware, whatever it is, that plays uncontrollable, unstoppable ad-sounds. 

 

Id like to make a few things 100% clear just to rule anything out for the tech support here.

 

 

It started around 8 or 9 am if i remember correctly. I was working on some art; using paint tool sai, watching youtube, and on skype with one of my good friends. Suddenly the computer without warning REBOOTED, without any provocation. I make sure NOT to visit any risky sites; i only frequent aol.com, youtube.com, tumblr, and a few art sites such as Deviantart. I had not visited ANY risky sites or downloaded ANY risky material to cause this virus,  have NO clue how it got on my computer, as i am a generally suspicious and careful person who tries desperately hard to avoid these situations.

 

Once the system had rebooted, i got back into my skype call thinking it was very weird and by this point i was nervous and anxiety was taking over, but within minutes of the reboot, loud ads, news reports, music, and other stuff started playing shockingly loud, overlapping each others ads sometimes.

 

It came at regular intervals and was unstoppable. I went into task manager to watch my processes and saw NOTHING out of the ordinary. I have gaming rig computer, and i saw nothing visible [to myself] that could be considered suspicious. I read many sites, including this one, where people had almost the exact same problems; computer rebooting by itself, followed by loud ads. Id like to mention these ads also sounded like news clips as ive said; and sounded like news clips sometimes from across the world or other countries.

 

I attempted to run AVG, malwarebytes, and a few other things recommended; to no avail, the virus could not be found. Everything came up clean as a whistle.I couldnt system restore for some reason as it kept giving me constant errors when i attempted to restore to a previous point.

 

 

 

I know this post is getting long winded now, but i wanna give out as much possible info to make sure i cover my bases. My computer was quite expensive, so i do not want to lose it after only having it for a year or less. :( 

 

After using a few recommended anti virus's and anti-malware programs, the computer started to chug and seem to wanna give up; whenever i booted it up it would just lay on a black screen; though the mouse could be moved ,however nothing else functioned. I couldnt CTRLALTDEL and i also couldnt reboot or touch anything, i had to forcefully shut down. After pressing F8 a few times on boot up , i repaired the pc it seemed; atleast enough to GET on the desktop.

 

 

I managed to get onto my desktop, do a system restore, but the ads came back instantly. I found forum posts here of tech support saying "unplug your internet, change the passwords, and call your bank" And i did just that. My bank is fine [as for now atleast], i changed my password for steam but am now unable to log into it......and i am afraid to sign off of skype to change its password aswell out of fear of it being compromised. I tried to save some of my art, which is very important to me as an artist, to a USB, but i am -very- paranoid and -very- fearful that my art might of been infected aswell,as i do not know the full extent of the virus. Therefore, i dont know if the virus could of infected other files such as my art.....:(

 

I went to sleep and just woke up now, stressed and exhausted of trying everything to rid my computer of this virus. I have the ethernet cable unplugged from the computer, and im using my wifi on my laptop to write this post, and hopefully get help.

 

One final thing to mention; unplugging the ethernet cable directly from the computer is the -only- way to stop the ads playing. So denying any internet to get onto the computer was the only fix, but i use the computer for gaming and obviously the internet and my art, so i require the internet on it....But, until someone can hopefully help me rid my comp of this virus, i am leaving it off and unplugged from the internet :(

 

 

I know that getting help here will most likely require me to hook my pc back up to the internet and use my pc as the way to contact tech support here for replies and post logs...but i am ...well anxious and scared are too light of words to describe how i feel about turning my pc back onand hooking it to the net. I just want this solved safely. Ive never had this happen to me, and did nothing to provoke it as far as i know...

 

 

I also no longer have the cd that came with the pc to completely wipe the system [does that even 100% assure the virus/malware is removed???? is that a full-proof way to fix problems?] and start it over from scratch with nothing on it.

 

Also one more question....Can artwork/pictures become infected from THIS virus? Should i be worried of losing months and months of work /pictures because they can get infected? :(

 

I'd appreciate ALL help. And one final note; like i said i DID use malwarebytes, i did use AVG, i also used a few other things to no avail. Please take this into consideration :( Thank you

 

 



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#2 XSoranX

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Posted 05 January 2014 - 12:05 AM

anyone.....? No help? :( i read similar posts on the forums, it seems this virus is becoming widespread and dangerous. I simply cannot do it alone since it seems it requires professional tech support.

 

Even if someone just responds letting me know im not alone in this  and they wanna try to help, and they are dealing with the same problem would let a load off my heart. 



#3 gringo_pr

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Posted 05 January 2014 - 01:12 PM





Hello XSoranX

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 XSoranX

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Posted 05 January 2014 - 03:52 PM

hello :) thank you for your speedy reply!

 

 

before we begin, i have two important questions? You said toback up any important files. I am an artist, is there a chance that my artwork has become infected by the virus? I use paint tool sai, the files get saved as .sai files and then can be converted to any normal file type [ie jpg/png/gif ect]

 

my second question is: I am afraid to rehook my internet to the computer, iam currently on my laptop which is not infected; my PC is. I am assuming that for you to walk me through this, i need to re-establish internet to the PC. Should i be worried of this virus doing any backdoor hacking or anything serious before we start? Or is that something you will find out from the logs? :(

 

 

i am sorry for taking this slow and asking these questions first, i am just very cautious , i apologize :(



#5 gringo_pr

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Posted 05 January 2014 - 04:26 PM

Hello

I have not heard of any virus infecting those type of files, I would not worry about backdoors as i would see them in the report if they were there


gringo
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#6 XSoranX

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Posted 05 January 2014 - 10:25 PM

hi gringo! I believe the issue has been resolved , i am sorry for wasting your time :( I truely am. 

 

 

Though, thank you for your time and watching the post. And thank you for helping all of us users here on the forums and around the net :)



#7 gringo_pr

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Posted 06 January 2014 - 04:20 PM

You are more than welcome


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 gringo_pr

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Posted 12 January 2014 - 10:34 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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