Hello, i hope i can get some help here, as ive seen tons of other users around the net recently getting this same annoying virus or malware, whatever it is, that plays uncontrollable, unstoppable ad-sounds.
Id like to make a few things 100% clear just to rule anything out for the tech support here.
It started around 8 or 9 am if i remember correctly. I was working on some art; using paint tool sai, watching youtube, and on skype with one of my good friends. Suddenly the computer without warning REBOOTED, without any provocation. I make sure NOT to visit any risky sites; i only frequent aol.com, youtube.com, tumblr, and a few art sites such as Deviantart. I had not visited ANY risky sites or downloaded ANY risky material to cause this virus, have NO clue how it got on my computer, as i am a generally suspicious and careful person who tries desperately hard to avoid these situations.
Once the system had rebooted, i got back into my skype call thinking it was very weird and by this point i was nervous and anxiety was taking over, but within minutes of the reboot, loud ads, news reports, music, and other stuff started playing shockingly loud, overlapping each others ads sometimes.
It came at regular intervals and was unstoppable. I went into task manager to watch my processes and saw NOTHING out of the ordinary. I have gaming rig computer, and i saw nothing visible [to myself] that could be considered suspicious. I read many sites, including this one, where people had almost the exact same problems; computer rebooting by itself, followed by loud ads. Id like to mention these ads also sounded like news clips as ive said; and sounded like news clips sometimes from across the world or other countries.
I attempted to run AVG, malwarebytes, and a few other things recommended; to no avail, the virus could not be found. Everything came up clean as a whistle.I couldnt system restore for some reason as it kept giving me constant errors when i attempted to restore to a previous point.
I know this post is getting long winded now, but i wanna give out as much possible info to make sure i cover my bases. My computer was quite expensive, so i do not want to lose it after only having it for a year or less.
After using a few recommended anti virus's and anti-malware programs, the computer started to chug and seem to wanna give up; whenever i booted it up it would just lay on a black screen; though the mouse could be moved ,however nothing else functioned. I couldnt CTRLALTDEL and i also couldnt reboot or touch anything, i had to forcefully shut down. After pressing F8 a few times on boot up , i repaired the pc it seemed; atleast enough to GET on the desktop.
I managed to get onto my desktop, do a system restore, but the ads came back instantly. I found forum posts here of tech support saying "unplug your internet, change the passwords, and call your bank" And i did just that. My bank is fine [as for now atleast], i changed my password for steam but am now unable to log into it......and i am afraid to sign off of skype to change its password aswell out of fear of it being compromised. I tried to save some of my art, which is very important to me as an artist, to a USB, but i am -very- paranoid and -very- fearful that my art might of been infected aswell,as i do not know the full extent of the virus. Therefore, i dont know if the virus could of infected other files such as my art.....
I went to sleep and just woke up now, stressed and exhausted of trying everything to rid my computer of this virus. I have the ethernet cable unplugged from the computer, and im using my wifi on my laptop to write this post, and hopefully get help.
One final thing to mention; unplugging the ethernet cable directly from the computer is the -only- way to stop the ads playing. So denying any internet to get onto the computer was the only fix, but i use the computer for gaming and obviously the internet and my art, so i require the internet on it....But, until someone can hopefully help me rid my comp of this virus, i am leaving it off and unplugged from the internet
I know that getting help here will most likely require me to hook my pc back up to the internet and use my pc as the way to contact tech support here for replies and post logs...but i am ...well anxious and scared are too light of words to describe how i feel about turning my pc back onand hooking it to the net. I just want this solved safely. Ive never had this happen to me, and did nothing to provoke it as far as i know...
I also no longer have the cd that came with the pc to completely wipe the system [does that even 100% assure the virus/malware is removed???? is that a full-proof way to fix problems?] and start it over from scratch with nothing on it.
Also one more question....Can artwork/pictures become infected from THIS virus? Should i be worried of losing months and months of work /pictures because they can get infected?
I'd appreciate ALL help. And one final note; like i said i DID use malwarebytes, i did use AVG, i also used a few other things to no avail. Please take this into consideration Thank you