Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't uninstall PC Optimizer Pro


  • Please log in to reply
3 replies to this topic

#1 BELLEGOO

BELLEGOO

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:11:23 AM

Posted 04 January 2014 - 07:31 PM

I foolishly downloaded something on my computer and this thing came with it and I can't uninstall it. Everytime I try Norton sends a message that it is blocking a cloud 9 suspicous something and an error message comes up saying installer failed or something like that. I also have the links that are underlined twice. This probably comes with this thing on my computer.
 
Thank You
Brenda

Edit: Moved topic from Anti-Virus and Anti-Malware Software to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:23 AM

Posted 04 January 2014 - 08:33 PM

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

 


Download Security Check by screen317 from here.


  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

 

 


Update and do a quick scan with Malwarebytes remove all that it finds and reboot.
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Post the log here,

 

 

 

  • Please download Adware cleaner from the link below.
  • http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
  • Save it to your desktop.
  • Right click run as admin.
  • Hit the scan button.
  • Allow completion.
  • Make sure all items are ticked.
  • Hit the clean button.
  • Even if no items are displayed to be ticked hit the clean button anyway.
  • The machine will reboot this is normal.
  • Post the log in your next reply.

 

Please download JRT from here & double click to start the program.

  1. Hit any key when prompted and allow it to run through it's process.

    H2HaYv4.png
  2. Post the log when it's finished.


#3 FreeTruth

FreeTruth

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:05:23 AM

Posted 13 February 2014 - 02:50 PM

Hi Bellegoo,

 

I noticed your question you posted abou removing optimizer pro, dd the answer help you?

 

I have the same issue and wanted to know if it helped before I do the same. Thanks.

 

 

 

Ace



#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:23 AM

Posted 13 February 2014 - 04:53 PM

:welcome: to Bleeping Computer FreeTruth

If you need assistance, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users