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Need help with Smart PC Cleaner and other malware


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#1 lomonkey

lomonkey

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Posted 04 January 2014 - 05:16 PM

Hello to everyone here at bleepingcomputer. I have been here many times before for help on removing and identifying malware from other's posts. This will be my first post and I want to say ahead of time that I appreciate your help.

 

I was recently visiting my parents and noticed that their home computer is "acting up". The computer is running slowly, there are pop ups when opening internet pages, and the home page keeps changing from the specified one. I also found a program called Smart PC Cleaner that keeps opening up with warnings about viruses and spyware. After some online search, I determined that this program is malware that must have been installed mistakenly by my parents at some point. I also found another program called "GamesXN GO" that appears to be causing some of the pop-ups. From what I found, this program is installed without permission when one installs Skype. I need help in removing both of these programs from my parent's computer and determining whether there may be other malware that I have not yet found. The computer is currently "protected" by Norton 360, but it does not appear to find any of these issues. I also downloaded and ran Norton Power Eraser, which found 2 issues and fixed them; however, they are not related to the ones above.

 

The computer is running:

Windows Vista Home Premium 64-bit Service Pack 2

Norton 360 Premier Edition

 

Please let me know if I need to provide any further information.

 

Thank you



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#2 noknojon

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Posted 04 January 2014 - 05:49 PM

Hello and Welcome -

I hope that you currently have access to the computer.

 

Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If a security program requests permission to access the Internet, allow it to do so.

 

 

Next -

Please download and run RKill by Grinler. A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.

At worst the tool will run for about 2 minutes

 

Important: Do not reboot your computer until you complete the next step.

 

* Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open for review.
* NOW - Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.

** Note - Only post the AdwCleaner[S0].txt -
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

 

Next -

Download Malwarebytes' Anti-Malware Free (aka MBAM): to your desktop.
- Do not accept the Free Trial Version at this time -
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer if requested.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

 

Next -

I would like you to use the ESET OnlineScanner -
This is best done with Internet Explorer, as it uses ActineX  with the scan
How-ever alternate directions are left for thise that will not use Internet Explorer

Please read and follow How To Temporarily Disable Your Anti-virus during this scan.
1 / Hold down Control (Ctrl) key and click on This Link to open ESET OnlineScan in a new window.
2 / Click the ESETOnliner Scanner button.
3 / For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
3.1 - / Click on This Link to download theExternal ESET Smart Installer.
3.2 - / Save it to your desktop.
4 / Double click on the  icon on your desktop.
5 / Check "YES, I accept the Terms of Use."
5 / Click the Start button.
6 / Accept any security warnings from your browser.
7 / Under scan settings, check "Scan Archives" and "Remove found threats"
8 / Click Advanced settings and select the following:
* Scan potentially unwanted applications
* Scan for potentially unsafe applications
* Enable Anti-Stealth technology
9 / ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time.
10 / When the scan completes, click List Threats
11 / Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12 / Click the Back button.
13 / Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.

 

 

Last -

Clear Cache / Temp Files
Download TFC by OldTimer to your desktop
• Please double-click TFC.exe to run it.
• For Vista, Win 7 / 8 right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process.
• Once it's finished it may reboot your machine.
• If it does not, please manually reboot the machine yourself to ensure a complete clean.

It will not produce a log, and none is needed -

 

 

Thank You -






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