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i can't uninstall spyhunter NO MATTER WHAT


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14 replies to this topic

#1 joanooz

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Posted 04 January 2014 - 04:32 PM

hi, 

I'm new here so bare with me a bit please. 

I have a windows 7 home basic 64bit lenovo G470. 

Have AVG 2014 pro as antivirus (full version).

I downloaded freecorder (a program a friend recommended), but freecorder downloaded some malaware with it: Nationzoom. 

so, i uninstalled it & attacked Nationzoom directly. 

Though i changed all my browsers' settings (chrome, firefox, IE) and i looked for any extensions possible, and any files i can uninstall (& i found a few in the features in control panel) the malaware is still there, it's still my homepage on all 3.

so i went about my googling & found Spyhunter recommended in some forums. and i downloaded it. 

Once done, i couldn't install the program, an error showed about microsoft not being able to install it properly. one forum suggested that the malaware is what's blocking the program, so i booted into safe mode with networking & ran the program, it ran properly and scanned the laptop, but wouldn't fix the errors unless i payed so i tried to uninstall it, the uninstall failed. 

i tried the classic uninstall option in the program, i tried the add/remove programs in features in control panel (still in safe mode) an error still showed that it can't be uninstalled & i should contact support.

I booted into normal mode this time to try and uninstall, but the original uninstall wouldn't work, downloaded "fix it" & it didn't fix it and the program stopped showing in the features. 

more forums to come, tried revo uninstall that didn't detect the program in the first place, went to regedit and found a key (i think) & a file with the program. (deleted the key  & not the whole file)

here's the thing, the program still opens & loads normally, but when i try to uninstall i get an error saying "this action is only valid for products that are currently installed"

so, how can it be installed? uninstalled? i'm no longer sure what's happening here but i want it (along nationzoom) off my laptop. 

thank you



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#2 noknojon

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Posted 04 January 2014 - 06:27 PM

Hello -

NationZoom is a very sticky hijacker, but the forum has found a hope for it.

 

Nationzoom.com Browser Hijacker http://www.bleepingcomputer.com/virus-removal/remove-nationzoom.com-browser-hijacker

 

I am looking at your other problem, if it still exists -

 

Regards -



#3 joanooz

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Posted 14 January 2014 - 06:45 PM

hi,

first thanks for the replies, second sorry for the late reply, finals. 

 

i followed the procedures.

 

1- nationzoom no longer shows, unless i run chrome as administrator which i find rather odd really. 

 

2- spyhunter opens normally, but now even the uninstall app is gone. so i only have 2 applications in the folder:  "spyhunter" & "spyhunter emergency start-up" no uninstall so that's all. 

 

thanks again. 



#4 quietman7

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Posted 14 January 2014 - 07:27 PM

Did you contact ESG Technical Support Team?
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#5 joanooz

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Posted 15 January 2014 - 06:01 AM

not yet but i think i will try that 



#6 joanooz

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Posted 15 January 2014 - 07:45 PM

ESG's support group reply. i haven't tried it yet but i will let you know if it works or not. 
 
 
"We apologize for the inconvenience.
 
If you cannot uninstall SpyHunter, please re-download SpyHunter from our website, (www.enigmasoftware.com), reinstall it and then try the instructions below one more time.
 
1. Click on the Windows START button (in the bottom left corner of your screen.
2. Click on CONTROL PANEL (or SETTINGS, and then CONTROL PANEL).
3. In the Control Panel, 
For Windows Vista and 7 users: double-click PROGRAMS AND FEATURES.
For Windows XP and NT users: double-click ADD OR REMOVE PROGRAMS.
4. In the list of programs that appears, find any mentions of SpyHunter. Left click the SpyHunter item once. 
For Windows Vista and 7 users: choose "Uninstall".
For Windows XP and NT users: A button that says "REMOVE" or "CHANGE/REMOVE" will appear below the item. Click this button.
5. Go through the uninstaller, making sure to select the UNINSTALL option. 
6. Repeat step 4 for any other "SpyHunter-related" programs in your program list. 
7. Close the Add/Remove Programs section, and the Control Panel.
8. Check on your Desktop if all the SpyHunter Icons were deleted. If not, please delete all the remaining Spy Hunter Icons, such as "SpyHunter-Installer.exe" and "SpyHunter".
After you remove SpyHunter, please reboot your computer before you re-download and /or re-install SpyHunter.
9. Go into Program Files and delete the "Enigma Software Group" folder to completely remove SpyHunter.
 
If you cannot uninstall SpyHunter, please re-download SpyHunter from our website, (www.enigmasoftware.com), reinstall it and then try the instructions above one more time.
 
All the best,

-- 
Plamen D.
Technical Support Department
Enigma Software Group"


#7 joanooz

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Posted 16 January 2014 - 05:30 AM

yes it didn't occur to me 
next time


Edited by joanooz, 16 January 2014 - 05:31 AM.


#8 quietman7

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Posted 16 January 2014 - 10:02 AM

Glad the solution provided worked.
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#9 Diane53

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Posted 26 July 2014 - 11:50 AM

Diane
Go to C:\Documents and settings\"Your user name"\Local Settings\temp
You will find a file called "SHSetup.exe"  This is SpyHunter.
Delete this file, then go to Control Panel, Add Remove programs,
find SpyHunter and uninstall. Works. You will be taken to ther
webste to ask why you uninstalled. Give them a piece of your mind as I did!



#10 quietman7

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Posted 26 July 2014 - 02:15 PM

You have replied to a seven month old topic and the solution provided by Enigma Technical Support worked for joanooz.
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#11 steveo1953

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Posted 27 August 2014 - 12:51 PM

Hi all - Yet another p****d off spyhunter downloader. Thanks to the previous poster for finding shsetup.exe. I had the same problem, but couln't actually find an uninstall program, and spyhunter did not show up in windows 7 control panel, nor could AVG's Tuneup utilities find it.

 

You should note that in the same location are esgscanner.sys and esgscanner.inf  (I think - I deleted it - it begins with esg anyway - this is enigma software group). I deleted these as well. I will post again immediately if spyhunter does a scan and later if it doesn't. It may re-introduce itself on re-boot, so when I have finished what I'm doing I will reboot.

 

DON'T TOUCH SPYHUNTER!! 

 

Steve



#12 reidman

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Posted 13 November 2014 - 10:43 PM

Yeah this is total crap site after site say Download Spyhunter bla bla. I tried to use it to detect Torrentcriptor. its not free it does nothing till you buy it, uninstall does not work in my case it says group policy blocks the uninstall. Had to remove it from start up to keep this crap closed still trying to remove all of it. Stay away from this garbage. 



#13 quietman7

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Posted 14 November 2014 - 03:38 AM

...I tried to use it to detect Torrentcriptor....

TorrentLocker pretends to be CryptoLocker.

There is a lengthy ongoing discussion in this topic: TorrentLocker Support and Discussion Thread...where you cn post any questions, comments or requests for assistance.
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#14 lebulldog

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Posted 03 June 2015 - 01:40 PM

June 01

Happy Summer all !
 

unlocker.exe

 

Spy Hunter ? Yes I had the same problem removing it, after It found 108 problems and then

to fix me up it wanted and needed my Credit card to remove them. Right ! Max me out ? But,

No way, as I choose to remove it. It was impossible to remove and I tried here and there and

I tried, "Advanced Uninstal" It removed most and "Revo" removed a little more. But still a lot

had remained. Finally I tried the "Unlocker" and It could not remove it but It told me it can be

removed on a Reboot. So I did that and after the reboot, the Spy Hunter was all gone. So I

searched Enigma and Spy Hunter tracks with 'Regedit' there was a few more there and I had

removed a few of them there, where they sat harmless in my Registry. 

 

Put "Unlocker" into your Browser and you see will various Links to download it  (Cnet, Softonic,

Major Geeks etc.) I used it a lot and I use it for all Impossible or locked Apps. It is free and safe,

just use it with care. Wikipedia shows the the usage of it and how to use it for the faint of heart.

Major geeks is best as It tells of the warnings of other apps that Try to install. Use custom Install

to bypass the and decline the bundled software. Check it out :      

 

http://www.majorgeeks.com/files/details/unlocker.html  



#15 quietman7

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Posted 03 June 2015 - 01:52 PM

You have replied to an old topics.
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