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Unable to watch Youtube videos


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#1 AnarchistRebel

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Posted 04 January 2014 - 02:40 PM

Youtube videos used to work because my laptop had the factory reset, which was months ago.  My laptop's screen got broken, and then we got it had it fixed but the laptop had a blue screen, so we got it fixed again. After the factory reset  Youtube used to work when I let the laptop be on for a while.  Now it doesn't work at all.  Anything Google seems to not work also (except Google.com, but I use another search engine because it goes slow sometimes.)

Also websites go slow (Facebook, Wiki, and other websites) too.

Youtube doesn't work on Firefox, Google Chrome or either Internet Explorer.  I have Java and things installed.

Crossfire used to work, but recently it has started to freeze when I log in and restart the laptop.

I have used Malware Bytes, AVG and Ccleaner.  I have also cleared the cache and that does nothing but make the websites slower for a while, but it doesn't help Youtube anymore.

 

What can I do to fix this?



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#2 AnarchistRebel

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Posted 04 January 2014 - 03:55 PM

The laptop just froze and I had to restart it.  I couldn't do anything.



#3 hamluis

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Posted 04 January 2014 - 04:05 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 Greg62702

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Posted 04 January 2014 - 06:01 PM

The best thing at this point, is to attempt a Repair Install. Possible that hen you screen was damaged (You never stated how it broken, so going out on a limb), that your hard drive crashed, thus all of the current problems.

You can attempt to boot up with a Linux Live CD, and do a hard drive S.M.A.R.T. report, to see if the hard drive is showing signs of death.

How long have you had this laptop?

#5 AnarchistRebel

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Posted 05 January 2014 - 05:50 PM

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Admin (administrator) on 05-01-2014 at 16:41:55
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/04/2014 10:09:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6037
 
Error: (01/04/2014 10:09:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6037
 
Error: (01/04/2014 10:09:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/04/2014 10:09:07 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5039
 
Error: (01/04/2014 10:09:07 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5039
 
Error: (01/04/2014 10:09:07 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4040
 
Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4040
 
Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/04/2014 10:09:05 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3026
 
 
System errors:
=============
Error: (01/05/2014 04:26:40 PM) (Source: Service Control Manager) (User: )
Description: The Freemake Improver service failed to start due to the following error: 
%%2
 
Error: (01/05/2014 01:15:54 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.
 
Error: (01/05/2014 01:15:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.
 
Error: (01/05/2014 01:15:51 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.
 
Error: (01/05/2014 00:59:43 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.
 
Error: (01/05/2014 00:53:08 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.
 
Error: (01/04/2014 08:19:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (01/04/2014 08:19:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (01/04/2014 08:19:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (01/04/2014 08:19:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (01/04/2014 10:09:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6037
 
Error: (01/04/2014 10:09:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6037
 
Error: (01/04/2014 10:09:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/04/2014 10:09:07 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5039
 
Error: (01/04/2014 10:09:07 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5039
 
Error: (01/04/2014 10:09:07 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4040
 
Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4040
 
Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/04/2014 10:09:05 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3026
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Adobe Shockwave Player 12.0 (Version: 12.0.5.146)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AutoHotkey 1.1.13.01 (Version: 1.1.13.01)
avast! Premier (Version: 9.0.2011)
Bonjour (Version: 3.0.0.10)
Canon MG3100 series MP Drivers
CCleaner (Version: 4.07)
Cross Fire En
DFX (Version: 11.111.0.0)
Google Chrome (Version: 65.143.49221)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.3)
GTA San Andreas
iTunes (Version: 11.1.3.8)
Java 7 Update 40 (64-bit) (Version: 7.0.400)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Marvell Miniport Driver (Version: 11.22.3.3)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
QuickTime (Version: 7.74.80.86)
Revo Uninstaller 1.95 (Version: 1.95)
Skype™ 6.11 (Version: 6.11.102)
Spotify (Version: 0.9.6.81.gd359a796)
swMSM (Version: 12.0.0.1)
TeamSpeak 3 Client (Version: 3.0.13)
VLC media player 2.1.1 (Version: 2.1.1)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR archiver
World of Tanks
 
========================= Memory info: ===================================
 
Percentage of memory in use: 30%
Total physical RAM: 7988.54 MB
Available physical RAM: 5582.81 MB
Total Pagefile: 10034.72 MB
Available Pagefile: 7436.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.48 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:407.33 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ADMIN-PC
 
Admin                    Administrator            Guest                    
 
 
**** End of log ****
 
 
 
 
 
We have had the laptop for a while, and my mother bought it from somebody else.


#6 hamluis

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Posted 06 January 2014 - 02:20 PM

You need to uninstall either Avast AV or Microsoft Security Essentials, as a start.

 

It appears also that you may have a problem with your hard drive connection (IDE controller errors).  And the hard drive status per Speccy reflects a status of "Warning!" for your hard drive.

 

I would run an extended/long diagnostic test on the hard drive, using the following tool:

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#7 AnarchistRebel

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Posted 06 January 2014 - 07:11 PM

Skype is being slow.

I don't have a CD to use.

SA-MP shows that there aren't any servers.

And Skype says: "Unable to sign in due to a disk I/Q error."


Edited by AnarchistRebel, 06 January 2014 - 08:20 PM.


#8 technonymous

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Posted 07 January 2014 - 04:13 AM

I would go to the manufacturer and download their specific SMART scan tool. I found a website that has some tools. http://www.benchmarkhq.ru/english.html?/be_hdd2.html Speccy is a great tool, but it can report false data. Not to long ago I ran speccy on a brand new Asus brand motherboard and it was reporting wrong temp readings as well as the PSU voltages. Like showing 12v+ at 8v. If that was the case the system wouldn't even run. The bios shows the volts are perfect. Anything critical like that be sure to cross reference with another program or check the bios. If you have SMART enabled in the bios it will report if the drive is nearing imminent failure. Every HD is different and reports their SMART data differently. Read errors could also be a cause of shoddy firmware or drivers, if the controller has a crappy driver it will refelct and mimmick drive failure. However, there has been an increase in Samsung band drives failing or issues. That's even more of a reason to get the proper tool specific to that brand of HD and run a diagnostic on it.


Edited by technonymous, 07 January 2014 - 04:19 AM.


#9 AnarchistRebel

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Posted 07 January 2014 - 05:54 AM

I couldn't find anything like that for my laptop.  I have a Sumsung R580.



#10 hamluis

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Posted 07 January 2014 - 10:51 AM

The links which I previously posted...are for Samsung drives (Samsung was acquired by Seagate some time ago).

 

Louis



#11 AnarchistRebel

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Posted 07 January 2014 - 11:01 PM

I can't put it on a CD because I don't have any.



#12 technonymous

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Posted 08 January 2014 - 03:34 AM

I would suggest uninstalling this Bonjour. That's probably the cause of the internet being slow. There is lots of these errors...Error: (01/04/2014 10:09:06 AM) (Source: Bonjour Service) It's probably generating the other errors. Should run a full malware/virus scan after you update the definitions to those programs.



#13 AnarchistRebel

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Posted 08 January 2014 - 07:06 AM

Everything else has deleted but the mdnsNSP.dll.

It says, "This action can't be completed because the file is open in Network Storage Interface Network."






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