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Unable to boot laptop


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#1 ergaticus

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Posted 04 January 2014 - 09:48 AM

Hi,

 

last night after I finished using my laptop, I closed its lid as I usually do and we both went to sleep. 

But this morning when I opened it again, instead of starting up normally I got this error: Oxc00000e9 and I was unable to boot Windows. I didn't have any USB devices connected so I'm worried that it might be a problem with the hard drive.

 

I tried getting into Safe Mode, but after loading part of the files it stopped working and I was given an option to Startup Repair.

 

After that the laptop was stuck for some minutes in a Windows gray screen with cursor before the Repair window appeared. It run and asked me to retasrt to see if it had worked or not.

 

It took some while to restart, the Windows loading icon came up but then instead of booting the system I was sent again to a screen which looks like the Startup Repair one, with the cursor on it but nothing else. It has been stuck like this for half an hour and I don't know what to do next, maybe the hard drive has failed? The DVD drive seems to be making a sound from time to time, I don't know if this is relevant or not.

 

Anyway, I don't have a backup of my files, I do have a System Repair disk from my desktop, not sure if that would help or how to use it exactly.

 

Any suggestions?

Thanks



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#2 ergaticus

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Posted 04 January 2014 - 10:09 AM

Update: this window just appeared:

 

Windows Script Host

Script: X:/Rita-tool/Start.vbs

Line: 93

Char: 14

Error: The system cannot find the file specified.

Code: 80070002

Source: (null) 

 

Then I got another window:

HP Recover

Create File Fail

 

Clicked OK

 

Got another Window:

HP Recovery Manager

Contact HP Customer Support

Recovery not supported under current configuration, please enable option for Intel Smart Response Technology and try again.

 

I am out of warranty (by two months), so HP will not help much I guess.


Edited by ergaticus, 04 January 2014 - 10:24 AM.


#3 dc3

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Posted 04 January 2014 - 01:33 PM

What is the make and model of this computer?

 

Can you boot into Safe Mode?

 

Safe Mode is found in the Advanced Boot Options.  You can access it by tapping the F8 key immediately after pressing the power button on the computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 ergaticus

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Posted 04 January 2014 - 02:08 PM

This is an HP Pavilion g4 laptop (not sure about the exact model, but a Latin American one), with Windows 7 Home Premium 64 bits.

 

Safe Mode was the fisrt thing I tried, it started loading a few files but failed to finish, that's when the Setup Repair kicked in. 

Haven't tried again, it seems to me that if the system wasn't able to repair itself and the HP Recovery failed too, there might be a serious problem, maybe hardware based?

 

Not sure if I should turn it on again ad try something else, I do have the HP Recovery disks and a Windows 7 system repair disk.



#5 dc3

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Posted 04 January 2014 - 02:13 PM

Try the following.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Direct Download Links.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 04 January 2014 - 05:30 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 ergaticus

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Posted 04 January 2014 - 02:23 PM

Thank you,

 

I don't have the Windows installation disks but I do have a system repair disk that I created for my desktop computer, which also has Windows 7 Home Premium 64 bits, would that work too instead of burning the ISO image as you recommend?



#7 dc3

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Posted 04 January 2014 - 02:35 PM

No.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 ergaticus

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Posted 04 January 2014 - 04:16 PM

Could you please provide a direct link to a page where I can download a free legal ISO image of Windows 7 SP1 (Spanish Latin America edition)? The link in your post takes me to a page which doesn't seem to relate to my problem, it is not the Windows 7 Forums page.



#9 dc3

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Posted 04 January 2014 - 05:24 PM

My apologies, some how that link got changed.  I've corrected the link, you will be able to find a Spanish download for the ISO image there.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 ergaticus

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Posted 04 January 2014 - 05:38 PM

Thank you very much, I wanted to let you know that meanwhile I was able to use the HP Diagnostics tool from the BIOS, I run a hard disk test and it came out as follows:

 

Hard disk smart check: passed

Hard disk short DST: passed

Hard disk optimized DST: passed

Hard disk long DST: passed

 

Now running a memory test, but the hard drive seems to be fine, so maybe the problem I have is with some corrupt files or is somehow system related.



#11 ergaticus

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Posted 04 January 2014 - 06:10 PM

Update: I started downloading the Windows 7 ISO image on my main computer but since it seemed to be going to take a long time I gave the Windows 7 disk repair another try. This time I entered the BIOS in order to be able to boot from the CD.

 

It worked perfectly fine, repaired the system really quickly and my laptop is now fully functional: yay!



#12 dc3

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Posted 04 January 2014 - 06:15 PM

Good to hear! :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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