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Windows 7 Clean Install Can't Find Network Drivers


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#1 Kingfudge

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Posted 03 January 2014 - 09:12 PM

         I did a clean install of Windows 7 Ultimate on my Gateway ID43A04c laptop and can't find anywhere that allows me to get the network adapter drivers. I have a copy of all of the drivers on my main desktop but when put them in my Drivers and Driver Store folders  have to re-install Windows again. I have the Adapter ID if you can help me find the drivers and would like any and all help finding the correct drivers. 

Thanks, 

  Kingfudge.



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#2 JohnC_21

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Posted 03 January 2014 - 10:16 PM

Hello, In Device Manager right click the Network Adapter. It should have an exclamation mark next to it. Select Properties. Under the Details tab select Hardware ID's in the drop-down box. Paste the results in your next post.

#3 Kingfudge

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Posted 03 January 2014 - 10:30 PM

PCI\VEN_168C&DEV_002E&SUBSYS_660311AD&REV_1 

 

 

 

 

I believe that was the ID that showed up.

 Thank's for the quick response.



#4 Greg62702

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Posted 03 January 2014 - 10:38 PM

Open up Device Manager, click on those devices with the yellow exclamation point one at a time.  When it asks to update driver, click on it, and then click that you want to choose the install location, which will be a USB stick.

 

I cannot find any information on Gateway's site on that particular machine.  Did it come with Windows 7 originally installed, or Windows Vista?  Also what country is the laptop sold in, so we can pull up the driver info at the Gateway.com support side, to point you in the right direction, or at least pull up what hardware came installed on your laptop.



#5 JohnC_21

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Posted 03 January 2014 - 10:45 PM

PCIDatabase.com lists the Vendor ID as Atheros and the Device ID as the AR9287 chipset. You can get the driver here. When you click on the green download button it will take awhile but the download box will show up. You can do the same thing for all devices that have an exclamation mark.



#6 Kingfudge

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Posted 03 January 2014 - 10:47 PM

I'll download those right now, then I'll put it on my Flash Drive and post the results. :)



#7 Kingfudge

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Posted 03 January 2014 - 11:01 PM

       We're making progress, it now recognizes it as an Atheros adapter (Where as before it was PCI Network Adapter), but windows can not access the drivers.



#8 Kingfudge

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Posted 03 January 2014 - 11:20 PM

It says that Windows can't access the correct drivers (Code 31). I don't know what I could do to fix this.



#9 Greg62702

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Posted 04 January 2014 - 12:00 AM

Are you trying to do it from Safe mode, or from your logged in User ID?  That error relates to Windows has locked the process at that point, either because you have bad drivers, or Windows just developed an attitude, so you are unable to complete it.  Try downloading the drivers from Gateway.com, not the Atheros site.

 

I have found issues with the Atheros site linked, that Windows 7 does not like those drivers, because they are not signed.  Also it could be that the driver stack is corrupt.  See the following for more information http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-windows-cannot-load-device-driver-code-31/0037ace0-edb9-47b5-9afd-0292fafc3f18  See this regarding the Atheros & Error Code 31 problem http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/atheros-and-bluetooth-device-code-31-errors/500a14e2-7281-42cd-8336-1f363b825fcb

 

Used to see that error more with Win2k & XP, due to CD-Rom issues, then you did with network adapters.


Edited by Greg62702, 04 January 2014 - 12:07 AM.


#10 Kingfudge

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Posted 04 January 2014 - 12:04 AM

I'm using it from a signed in ID.



#11 Kingfudge

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Posted 04 January 2014 - 12:23 AM

I am being told that the drivers are all up to date, I also tried this in safe mode.



#12 cryptodan

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Posted 04 January 2014 - 12:30 AM

What is the exact Model number of your lap top?



#13 Kingfudge

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Posted 04 January 2014 - 12:34 AM

Gateway ID43A04c



#14 cryptodan

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Posted 04 January 2014 - 12:39 AM

I googled that and found nothing at Gateways site. 



#15 Kingfudge

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Posted 04 January 2014 - 12:51 AM

Sorry, the model number is MS2300






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