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Wont run windows 7, asus express gate instead


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#1 Gschimma

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Posted 03 January 2014 - 08:19 PM

Hi all,
so, sudden issues running windows 7. Came home from work to a non working pc. Nanny and kids young kids likely using it during the day although they deny it of course.

When i try to boot windows 7 a screen with "ASUS express gate". There appear to be some options for access to the internet, photos, games...if i dont do anything then after a few seconds the screen changes to "p6x58d.". About 30s later this screen disappears and my computer appears to be attempting to boot windows 7 but then crashes to a blue screen with some note about checking my system for viruses and disconnecting any perioherals and restart your computer if this is the first time or contact your system administrator or manufacturer if this continues.

I've been able to F8 to get to the option to run in safe mode but when i try i get the same blue screen. Sometimes when i restart the computer i get to another place that runs "startup repair" but ultimately get a message that "system repair cannot repair this computer automatically." Ive tried system restore but there arent any restore points.

Briefly surfing around suggests that asus express gate is some sort of os directly attached to the motherboard. Any suggestions for me? Any details i can attempt to clarify? The adults don't download programs and the kids are all under 4 so its unlikely they downloaded anything. No perioherals or other intentional changes have been made since there werent any issues last.

Thanks in advance

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#2 JohnC_21

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Posted 04 January 2014 - 08:49 AM

Hello,

You can disable ASUS express gate in BIOS. It is under the Tools tab. Does the blue screen have a stop error?



#3 Gschimma

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Posted 04 January 2014 - 10:16 AM

The blue screen says
"a problem has been detected and windows has been shut down to protect your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen aloears again, follow these steps:
Check for viruses on your computer. Remove any newly installed harddrives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical information:
***STOP: 0x0000007B (0xFFFFF880009A9928, 0xFFFFFFFFC0000034' 0x00000000000000000000,0x0000000000000000000000)"

I dont know how to get to the tools tab to disable asus express gate in BIOS. how?

#4 dc3

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Posted 04 January 2014 - 10:47 AM

I would suggest running a Repair Installation.  This will run the Startup Repair.  

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Window 7 Direct Download Links.  .  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.
 
If the Startup Repair is not successful go back to the Command Prompt and run chkdsk /r 

Edited by dc3, 05 January 2014 - 10:06 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 JohnC_21

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Posted 04 January 2014 - 10:56 AM

What is the model number of the compuer? p6x58d is the model number of your motherboard. You have to press DEL key to enter BIOS before the computer boots into ASUS express gate. Here is the support page for your motherboard including the manual. That stop error could be caused by a number of things including malware and device drivers.

 

http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000007b.htm

 

But first, I would download Kaspersky Rescue Disk. Burn the iso file with software that can burn an image like imageburn. If you install Imgburn make sure you uncheck any optional toolbars. Boot the CD and let it scan the hard drive. If it finds anything, start a new thread in the "Am I infected" forum. If not, post back here.

 

Sorry, I posted after dc3. Please disregard this post and follow his advise.


Edited by JohnC_21, 04 January 2014 - 11:00 AM.


#6 Gschimma

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Posted 04 January 2014 - 11:45 AM

My computer was built by puget systems WA with the above motherboard and an intel core i7 quad core 960 3.2 ghz 8mb.

#7 Gschimma

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Posted 04 January 2014 - 08:19 PM

Thanks for the suggestions. I ran startup repair without and with the windows7 disc and both ended with a message stating that startup repair could not fix the problem automatically. I also attempted a system restore to the only point available but that was unsuccessful as well. Another message board suggested i create a live cd with ubuntu and boot with that os, then save what i wanted and then reload windows 7. I was able to boot that os but now i need to get an external drive to save my data. (of course i havent been regularly backing up things.). Any other thoughts?

#8 Gschimma

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Posted 04 January 2014 - 08:37 PM

And kaspersky rescue disc found nothing.

#9 JohnC_21

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Posted 04 January 2014 - 10:00 PM

It's a long shot but in BIOS change your Hard Drive Controller Setting to IDE from SATA or AHCI mode. You can download the manual from the link I provided and it will show you the different BIOS settings available.






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