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all explorers crashing with norton intrusion alert


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#1 dhyou21

dhyou21

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Posted 03 January 2014 - 05:55 PM

Hi I need a urgent help on this issue. My Internet explorers keep crashing with norton intrusion alert that says fake app attack: misleading application file download3. When I click on the details of this incidence it says that attacking computer is getdatanetukscan.info with IP of 91.109.18.43, 80. And the url is getdatanetukscan.info/sp32_64_3545401696624573225. The problem started about a day or 2 days ago. This alert sometimes pops up even when I'm not actively using explorers. I guessed that there might be some file on my computer causing this problem but I have no idea how to locate and delete that file. Since internet keeps crashing I'm even posting this thread using my smartphone... could you please help me with this issue? I can't do anything with my computer cause of this. . Thank you!


Edited by hamluis, 03 January 2014 - 06:05 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 noknojon

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Posted 03 January 2014 - 06:37 PM

Hello dhyou21
Can you access the computer, and then internet with Safe mode With Networking ??

- How to start Windows in Safe Mode

This is only the first step in recovery, then try to get back here in Safe Mode -

 

We need to access Malwarebytes program -

Download Malwarebytes' Anti-Malware Free (aka MBAM): to your desktop, if you can.

Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions.

The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

 

 

Thank You -






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