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Malwarebytes, Avira & Spybot say I'm clean. Am I?


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#1 ChelseaFc

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Posted 03 January 2014 - 01:36 PM

I run the free versions of these programs.

I regularly run scans to make sure that I am virus/malware/spyware etc. free. Never had any issues up until now with viruses etc.

The other day whilst running a scan in malwarebytes it across what it identified as "trojan.agent.h". Avira and spybot found nothing.

I swiftly actioned malwarebytes to remove this. Since then all three of them say I am clean. (including avrias root kit scanner)

My question is should trust what all three are saying, or am I just being too paranoid? Or is it time to reformat? As mentioned above, this is the first time I've been infected. (that I am aware of)

You tend to read a lot of stuff online about people's stories above having their bank details stolen etc., this has made me a little worried, so am seeking some advice.

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#2 quietman7

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Posted 03 January 2014 - 10:26 PM

Please perform a scan with Emsisoft Web Malware Scanner which contains the same dual-engine scanner features of Emsisoft Anti-Malware to include cleaning and quarantine.
-- Vista/Windows 7/8 users need to run Internet Explorer as Administrator. To do this, right-click on the Internet Explorer icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
 

Then try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
Vista/Windows 7/8 users need to run Internet Explorer/Firefox as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
 

  • Click the green esetOnline.png button.
  • Read the End User License Agreement and check the box:
  • Check esetAcceptTerms.png.
  • Click the esetStart.png button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check esetScanArchives.png and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
    If given the option (when threats are found), choose "Quarantine" instead of delete.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop as ESETScan.txt.
  • Push the esetBack.png button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.

-- Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. Eset's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not always the case. Be careful what you choose to remove. If in doubt, ask before taking action.
 

 


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