I'm having several problems with my laptop which is a Sony Vaio PCG-FX150. Lately there seem to be more and more problems that keep occuring, and I figured it might be a smarter idea to list them all here rather than on several different threads since I'm beginning to think the problem might be with Windows XP or possibly my laptop. I don't know if tha's really the case or not, but hopefully listing everything will be helpful to whomever helps me resolve my laptop problems.
I've read Bleeping Computer's recommendation for getting help, and one of them was to give as much detail as possible. So, rather than not give enough
detail, I'm going to give a lot. I'm going to start with the problems that happened with the switch from Windows ME, which was the OS my laptop came with, to Windows XP because I really want to get help resolving that issue too, and
it might give a clue as to what's going on now
As I said, when I bought my Sony Vaio, it came preinstalled with Windows ME and a whole bunch of other programs, like Microsoft Word and Adobe Photoshop. These programs were not on individual discs, which later caused one of my big problems. It came with 2 System Recovery CD's, 2 Application Recovery CD's, and a Driver Recovery CD.
So, I was having major computer problems to the point where I found myself talking to tech. support people almost everyday!! The conclusion was that my computer was corrupted, had viruses, was beyond help, and they said Windows ME sucked and suggested I buy Windows XP, and do, what I think they called, a clean install. They said that it was going to wipe everything off my computer, so if I wanted to keep anything, I had to buy an external hard drive. Up to this point, I had NEVER backed up anything, but I bought a Seagate Pocket Drive and saved everything I wanted to on there.
When I was ready to install Windows XP, I called Microsoft's Tech. Support number, and I then spent the entire night on the phone with someone who guided me through all the steps of doing the clean install. When Windows XP was installed, he helped me to reinstall the drivers for things like my scanner and printer, and he helped me to reinstall SBC Yahoo DSL, my 2wire wireless internet service, and AOL. Then we came to the MAJOR PROBLEM......one of the problems that I have yet to resolve and hope someone can help me with now.
Before buying Windows XP, I had explained to the guy at Fry's EXACTLY what kinds of problems I was having and what I was trying to do. I did the same thing with Microsoft's tech. support guy BEFORE we did anything. I told him the advice I had been given, too which was
1. save all files ,etc. on the external hard drive
2. do a clean install with Windows XP
3. install and check to be sure that my anti-virus programs are working so that when I eventually
put back anything that I had saved on the pocket drive, if it happened to be something that had
the virus, I would be protected.
4. install all the drivers
After the anti-virus stuff was loaded (McAfee), I was told that the final step .......and here's where the first problem happened.....would be to use the discs that had come with my computer when I originally bought it so that I could reinstall all my programs, minus Windows ME, of course. Well, I get to this point, and the Microsoft tech. support guy says, "Oooops!! I don't know how to get those programs back onto your laptop because the discs that have the programs on them also have Windows ME on them, and you can only have one operating system on your computer at a time." So, now I've been stuck with a laptop that has Windows XP on it, but NONE OF MY ORIGINAL PROGRAMS!!! I actually have had NO WORD PROCESSING because of this (until a few weeks ago when I found out about a free program I could download off the internet called "Abiword"). This situation has been pretty crappy, but I've had no clue how to fix it and nobody to help me.....until I found Bleeping Computer, that is.
So, that explains HOW the problems started, what I did to try and resolve the problems, and what one of the new problems is (missing all my old programs). Now I'll explain the recent technical problems I've been having this week, except for this first problem which has been going on for longer than one week.Problem One
When I turn my laptop on and all the programs are loading and the icons are appearing on the Desktop, this message appears on the screen:WebWorks.exe-unable to locate component
(Red circle with white X in it) This application has failed to start because endec.dll was not found. Re-installing the application may fix this problem.Problem Two
I'm also missing my Microsoft Paint program. I had been using it earlier in the day, and then later it was gone. People here have suggested the following three things to try, which I have tried without success:
2. Try Start>Run>mspaint
3. Start/RUN & typed in sfc /scannow
I also did something else, but forget exactly what it was since I did it two nights ago while half asleep, lol!!! I put in my Windows XP CD with the intention of doing a repair install, but I'm not sure if that's what I wound up doing. I seem to remember that when I started to do it, a message came up that said I had to do something else first. I also know that the process took about two and half hours and that there was a message on the screen that I THINK said it was checking to make sure all of my Windows components were installed and working properly. The disc was in during this process.....not sure if it was supposed to be, but every few minutes or so, it would make the sound it makes when you first put it in and it's loading. Sorry I can't be more specific here, but regardless of what this process was that I did, MS Paint is still missing, and I'm still having all the same problems.
Something else a little weird is that a few minutes after everything is loaded onto my computer and the desktop icons are all on the screen, a little window pops up in the lower right corner near the little clock. It says something about indexing being complete and that I can begin searching. I don't know what this is about because I never used to have that message appear. I thought I'd mention it in case there is some significance to it.Problem Three
I'm using Gmail, and I just tried to compose and send a new email, but after I clicked Send, I noticed a failure message in my inbox. Here is a copy of what it said:Delivery to the following recipient failed permanently:
Username at some IP
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 9): 550-nz-out-0102.google.com [18.104.22.168] is currently not permitted to relay
550-through this server. Perhaps you have not logged into the pop/imap server
550-in the last 30 minutes or do not have SMTP Authentication turned on in your
550 email client
John asked if I was doing this online or not, and the answer is, yes, I was composing the email while online using the "Compose" option on my Gmail page.Problem Four
I belong to at least ten, and probably closer to 15 or 20, Yahoo Groups, and I have the Group emails sent to one of my Gmail accounts. I'm still receiving all of my email, but today, when I tried to access the Group's Message Board, I got a message that said I don't belong to ANY Yahoo Groups! I tried using their Wizard that locates Groups, but it came up with zilch, too. I checked to make sure that I was signed into the correct Yahoo account, and I am.
The other weird thing that happened regarding the Yahoo Groups is that one of my Group emails had a link to one of her other Yahoo Groups. I clicked on the link because I wanted to join that Group, but I kept getting a message that told me I had to create a Yahoo name that I would be recognized by in the Group. I already HAVE a Yahoo name because I went through that process when I signed up for my very first Yahoo Group a long time ago. I tried entering that name in there, but I got a message that said that name was already taken. I thought maybe, for some reason, this Group wanted to have a different name or identity, so created another one, but that didn't work either. What happens is that after entering in a name and clicking okay, I get taken to the Yahoo email sign in screen to enter my password, and when I do, I get taken to the Yahoo Home Page. The process just keeps repeating.
John had me try signing into my Yahoo account as always and click on "More" at the top of the page and then click on "Groups." This is the message I got when doing that:My Groups
(You are not currently a member of any Yahoo! Groups)
When you join or create a group they will automatically appear here when you are signed in to Yahoo!.
Receiving group email but your groups are not showing up here? Please visit our Membership Wizard.
As I mentioned above in the description of the problem, I already tried using the Membership Wizard. It didn't work. John also asked me if I had done a spyware check and anti-virus scan, which is what led to my noticing the next problem. Before I mention problem five, yes, I had just learned about HijackThis from Bleeping Computer, so I installed and ran that program. I also have Spybot, which, as is suggested here, I ran first. I also have McAffee anti-virus, which, if I'm not mistaken, updates and runs a check regularly.Problem Five
I was just going to check and see that my McAfee anti-virus was still showing by the clock in the lower right corner of the screen, and I noticed an icon that looks like two computer screens with a red 'X' over them. When I clicked on it, the Network Connections window opens up. Here is what is on it:
LAN or High-Speed Internet
Wireless Network Connection 2
2Wire 802. 11g Cardbus Wirel...
1394 Net Adapter
Local Area Connection
Network cable unplugged Fire...
Intel® PRO/100 VE Network...
One of the problems I was going to ask for help with on this message was the speed of my screen changes and loading of desktop icons and programs. Now I'm wondering if any of the stuff I just listed above about Local Area Connections has anything to do with this problem. It takes a good five minutes, at least, for everything to load after I turn on my computer, and it takes a long time for screens to come up....even if it's not a webpage or internet surfing type of thing. What I mean is that even if I click on a program to open up, it takes a long time compared to when I first got DSL. Even when I click on one of the Clickable Smilies to the right of where I composed this message, it took about ten seconds for it to appear on the screen. I don't think that's normal. I've already talked to SBC Yahoo DSL Tech. Support and AOL Tech. Support, and neither had anything to offer.
Also, along these same lines, I've noticed that down at the bottom of the screen where the list of programs that are running and screens that are being used are listed, America Online is listed. Now the weird thing about it is that I AM using AOL, but it say, "America Online (Not...)" I'm assuming the rest of that sentence would be "responding," as in "America Online (Not Responding." I'm not sure if this is the case, but I thought it was strange. I opened up the Windows Task Manager, and it shows AOL is running, along with SBC Yahoo DSL and AbiWord, which I have open and minimized as I type this post.
Well, that's everything I can think of as far as problems I'm having and what I've tried to do to resolve them. I do want to point out one thing. At the beginning of this post, I mentioned that I had put everything I wanted to save before I did the clean install of Windows XP onto a Seagate Pocket Drive. I never did put any of that stuff back onto my computer, so if there was a virus on that got put onto that pocket drive, it didn't come from that stuff. Although, I have plugged it in to use some of the things that are on it, like tags I've saved, for example, but I never transferred them back onto my laptop.
One reason I didn't transfer any of that stuff back onto my laptop was because an online friend had asked me if my computer was making any loud noises. I explained that, yes, every once and awhile, there will be a very loud whirring type of noise (I don't know how else to describe it.). She said that the sound was probably a sign that one of my drivers was going to crash. I was afraid to put anything back onto my laptop that I had saved in case it DID crash. Is there any input on this and on what I should do to protect the stuff I have currently saved on my laptop and not the pocket drive? Also, if the pocket drive happened to be plugged in and a driver did crash, would I lose everything on the pocket drive, too? Do you find that pocket drives are safer or burning the info. to a disc is safer? I don't currently have a CD burner, but I'm thinking about investing in one. If this computer is going to crash soon, I would rather spend the money on a new laptop though.
One other thing that this same friend mentioned to me regarding the programs that came already installed on my laptop when I bought it is that they may not be compatible with Windows XP. She's talking about things like Microsoft Word, Adobe Photoshop, etc. How do I know if this is true, and would I really have to buy all NEW programs if they are no longer compatible? If so, it seems to me that it would have been cheaper to just buy a new laptop with all the new things already installed. Your thoughts on this?
Well, this time that really IS everything I can think of, LOL!! To make a sort of check list for whomever helps me with this, I'll make a simplified list of what I need help with.
1. How do I get my old programs that came installed on my laptop when I originally bought it reinstalled
when they are on the same discs as Windows ME and only one OS can be on a laptop at a time, and will
they be compatible? (Refer to Introduction above and last paragraph before this list.)
2. How do I fix whatever the problem is that caused the error message that appears on my screen when I
turn on my laptop or restart it? (Refer to Problem One above.)
3. How do I get MS Paint back? (Refer to Problem Two above.)
4. What is Indexing, and do I need it? If not, how do I get rid of it? (Refer to Problem Two above.)
5. How do I get rid of the failure message that appears in my Gmail Inbox after composing and sending a
new email? (Refer to Problem Three above.)
6. How do I resolve the problem of getting a message that says I don't belong to any Yahoo! Groups when
in reality I belong to at least ten of them? (Refer to Problem Four above.)
7. How do I resolve the problem with Yahoo! not accepting my ID name for Yahoo! Groups or letting me
access new Yahoo! Groups when creating a new ID? (Refer to Problem Four above.)
8. Are the Network Connection messages a problem? (Refer to Problem Five above.)
9. Why is the speed of my laptop so slow in reference to the loading of programs and desktop icons when it
is turned on or restarted, and in reference to surfing the web and loading pages when NOT online? (Refer
to Problem Five above.)
10. Why do I get a message at the very bottom of the screen that says, "America Online Not...) when in the
Windows Task Manager, it says it is running? Do I need to do anything to fix this, and if so, what do I
do? (Refer to Problem Five above.)
11. There were several questions regarding the loud whirring noise my laptop makes every once and
awhile. (Refer to the second to last paragraph before this list started for the questions.)
Well, I hope that I explained all of this in a way that is easy to follow and that the checklist above was also helpful. I know that there is a lot involved with these problems I'm having so I really tried to be as specific as possible. If you need any other information from me, please let me know, and I'll do my best to get it to you. Thanks so much to whomever tackles this!!!
Take Care & Thank You!!