I am trying to help my mom with her laptop. She has an Acer with a 1.6 ghz Intel Celron processor, 1.6 g of ram, Windows XP Professional service pack 3. When attempting to boot the computer we get a blue screen that says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Stop: 0x00000050 (0xF0E50100, 0x00000000, 0x805393c2, 0x00000000)
She has been experiencing this problem for a couple of months, but this is the first time that I have been able to visit. I tried to use System Restore to the earliest date available (August), and it reported that the system was restored, but we still get the blue screen.
I then tried using the Windows XP Pro install disk to repair Windows. I still get the blue screen, but the message is now different and I can no longer boot the computer in Safe mode. The new message reads:
Stop: 0x0000007E (0x00000005, 0x00000000, 0x7BAF86C, 0xF7BAF56C)
When I now try to boot into Safe mode, I also get an box that says:
Windows XP Setup cannot run under Safemode. Setup will restart now.