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Blue screen


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#1 Tigers85

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Posted 03 January 2014 - 11:54 AM

I am trying to help my mom with her laptop.  She has an Acer with a 1.6 ghz Intel Celron processor, 1.6 g of ram, Windows XP Professional service pack 3.  When attempting to boot the computer we get a blue screen that says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical information:

Stop: 0x00000050 (0xF0E50100, 0x00000000, 0x805393c2, 0x00000000)

 

She has been experiencing this problem for a couple of months, but this is the first time that I have been able to visit.  I tried to use System Restore to the earliest date available (August), and it reported that the system was restored, but we still get the blue screen.

 

I then tried using the Windows XP Pro install disk to repair Windows.  I still get the blue screen, but the message is now different and I can no longer boot the computer in Safe mode.  The new message reads: 

Technical Information:

Stop:  0x0000007E (0x00000005, 0x00000000, 0x7BAF86C, 0xF7BAF56C)

 

When I now try to boot into Safe mode, I also get an box that says:

Windows XP Setup cannot run under Safemode.  Setup will restart now.



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#2 dc3

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Posted 03 January 2014 - 01:18 PM

Does the computer boot at all now?

 

If it does, how much free space in there on the hdd?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Tigers85

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Posted 03 January 2014 - 05:14 PM

I can boot it using a boot CD.  The hard drive is divided into two partitions that have 33 GB each.  The C: drive with the Windows installation has 3. 58 GB free, and the other partition has 31 GB free.



#4 dc3

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Posted 03 January 2014 - 05:20 PM

You need to free up about 5GB in the C: drive.  This could very well cause this problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Tigers85

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Posted 04 January 2014 - 12:12 AM

Okay, I now have 5.42 GB free in C: drive, and still get same blue screen messages when trying to boot from normal mode and safe mode.



#6 dc3

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Posted 05 January 2014 - 12:57 PM

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Tigers85

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Posted 05 January 2014 - 05:35 PM

http://speccy.piriform.com/results/pfwT7UzZtBkfQlO0ZIjU5z5

But I don't think the Speccy worked correctly since I am having to use a boot cd to access the computer.

Here is the log from the Mini-Toolbox, but I'm not sure it is correct either:
MiniToolBox by Farbar Version: 18-12-2013
Ran by SYSTEM (administrator) on 04-01-2014 at 14:22:44
Running from "C:\Documents and Settings\Mike\Desktop"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (01/04/2014 02:05:28 PM) (Source: 0) (User: )
Description: Atheros AR5006X Wireless Network Adapter

Error: (01/04/2014 02:05:28 PM) (Source: 0) (User: )
Description: DATABASE NOT LOADED


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

FreeUndelete
Speccy (Version: 1.24)

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 1014.11 MB
Available physical RAM: 766.1 MB
Total Pagefile: 905.55 MB
Available Pagefile: 766.42 MB
Total Virtual: 2047.88 MB
Available Virtual: 2002.79 MB

========================= Partitions: =====================================

1 Drive b: (RAMDisk) (Fixed) (Total:0.09 GB) (Free:0.08 GB) NTFS
2 Drive c: () (Fixed) (Total:33.51 GB) (Free:5.42 GB) NTFS
3 Drive d: () (Removable) (Total:7.49 GB) (Free:7.08 GB) FAT32
4 Drive e: (DATA) (Fixed) (Total:33.21 GB) (Free:29.87 GB) NTFS
5 Drive x: (UBCD4Windows) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\

Administrator Guest

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

#8 dc3

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Posted 05 January 2014 - 05:49 PM

Speccy doesn't do anything, it simply provides us with information about what hardware you have installed and peripheral information on their functions.

 

What happen when you try to boot normally?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Tigers85

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Posted 05 January 2014 - 06:38 PM

I meant that Speccy did not appear to provide any real information since it was reading the system as the boot disc.  I still get the blue screen when I try to boot normally.



#10 dc3

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Posted 06 January 2014 - 10:44 AM

I confess... I was trying to watch the playoffs while doing this.  I missed the fact that you can't boot into Windows at all now.

 

If this is a desktop, open it and find out who the manufacturer of the hdd is and post this information.  It's time to see if there is a problem with the hdd.

 

I would like for you to run chkdsk /r, Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.  In this case you will need to run this from the recovery console.

 

To run the Recovery Console from the Windows XP installation disc follow these steps:
 
Note:  In order to boot from the installation disc you may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device and the hdd the second.
 
1.  Insert the Windows XP installation disc into the CD/DVD-ROM drive, and then restart the computer.
 
Click to select any options that are required to start the computer from the CD/DVD-ROM drive if you are prompted.
 
2.  When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
 
3.  If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.
 
4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
 
5. At the command prompt, type chkdsk /r , and then press ENTER. 
 
6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Tigers85

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Posted 06 January 2014 - 02:56 PM

Here is what checkdisk reported:

Volume created 12/23/07     5:07 pm

The volume Serial Number is 5456-3aea

CHKDSK found and fixed one or more errors on this volume.

 35142184 kilobytes total disk space.

   7249948 kilobytes are available.

         4096 bytes in each allocation unit.

   8785546 total allocation units on disk.

   1812487 allocation units available on disk.

 

 

Upon restart, I still get the same blue screen and Stop errors, and when trying to boot into Safe mode, I still get the message that Setup cannot run in Safe mode.



#12 dc3

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Posted 06 January 2014 - 03:32 PM

What model is this Acer?

 

We need to run a scan of the hdd to see what may be going on there.  In order to do this we need to know that manufacturer of the hdd.

 

If this is a desktop, open the case and locate the hdd, they usually will be found in one of the front storage bays.  Find the information which is posted usually in the top of the hdd.

 

If this is a laptop, you will need to pull the hdd out to see who the manufacturer is.  Once I have the model i can provide you with instructions for this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Tigers85

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Posted 06 January 2014 - 04:56 PM

It is an Acer Aspire 3680 (laptop).  The hdd is a Western Digital Scorpio (Serial ATA).



#14 dc3

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Posted 07 January 2014 - 11:14 AM

Please download Data Lifeguard Diagnostic for DOS.

 

There are instructions there for using the disc, but these do not properly address burning the ISO image to a disc to create a bootable disc.

 

I prefer using ImgBurn to do this, below you will find complete instructions for creating the bootable disc.  When you have created the bootable disc use it to run the Extended  Test.

 

Burning a ISO file to a CD or DVD with ImgBurn
 
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 Tigers85

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Posted 07 January 2014 - 01:03 PM

The Data Lifeguard Diagnostic for DOS file is an EXE file, not an ISO file.  ImgBurn will not allow me to burn it to a disc using your instructions.  What do I need to do?






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